Customer Reviews of Thomas Nissan of Joliet
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3 sales reviews
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Excelente servicio al cliente
by Jorge Santos on 12/21/2024Fue una gran experiencia al comprar mi carro nuevo en Thomas Nissan gracias a José barrera por su excelente servicioExceptional Service
by Carmen on 10/07/2024Amanda, has been our go to Sales Person for our car needs. Highly Recommended! Her professionalism exceeds our expectations, her charisma is contagious and it makes the purchasing process enjoyable. We have purchased many cars from Amanda,… and her bespoke cars from Nissan are the best decisions we’ve ever made! Give her a call, her service is unmatched! Thank you! 😊Thank you again for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
THOMAS NISSAN Surpasses Other Dealers
by Susan Marie on 07/27/2024Hi, Jose. LOVE MY RIDE! 🥰 I'm working my way through my QUICKREF GUIDE to program my NISSAN to my specifications. Much fun for me. 👍 Here's my GOOGLE review. I'll post it to other sites as well. Thanks again for all your hard work and… making this most excellent purchase happen. --------- I must give the HIGHEST RATING for TOTAL CUSTOMER SATISFACTION to THOMAS NISSAN in Joliet, Illinois. My salesperson JOSE BARRERA's service SURPASSED my expectations for a car buying experience. Jose is expert, most knowledgeable, thorough, friendly and no-pressure. He patiently walked me through the entire process - establishing my personal priorities; profiling vehicle types, features and price ranges available; my trade-in value; actual vehicle selection; myriad features explanations; test drive; trade-in, sale, financing, insurance and license plate transfer; and actual delivery all in one morning... AMAZING and so CONVENIENT! Jose also gave me a tour of the SERVICE DEPARTMENT and reviewed my maintenace schedule. The entire facility is beautiful, comfortable and immaculate. Free popcorn and coffee while you wait for service. Everyone I met was so welcoming and professional. I was estactic to depart with my brand new 2024 NISSAN ROUGE SL... I LOVE IT! The price was right, the financing a simple process and my salesperson Jose THE BEST. Count me in as a LOYAL CUSTOMER. Here's to many miles of NISSAN driving fun. THOMAS NISSON offers many models and colors to choose from among their fully-stocked inventory, both new and certified pre-owned vehicles. Leasing options are also available. You can browse their website for lots of photos and video clips. ThomasNissonJoliet.com HIGHLY HIGHLY RECOMMENDED ⭐️⭐️⭐️⭐️⭐️Susan Marie, we're happy you found our staff to be so supportive during your experience here at Thomas Nissan Of Joliet. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The following reviews are more than two years old. They are not included in the overall rating.
14 sales reviews
Great Sales Consultant
by Stefani on 08/24/2023I would just like to say how professional JaimeTorres, Sales Consultant was. I have never met a more nice, hard working sales guy at a dealership. I have had some pretty bad experiences with other dealerships & I have to say that he gives… Thomas Nissan a good reputation. It was the hottest week of the year & we were there two different days & Jaime was willing to stand out in the heat & bring up any car we wanted to test drive. He even offered to come in on his day off if that was the only day we could make it. Unfortunately we did not purchase a vehicle from him that day. I know he did what he could do & we went round & round, but he never let us see his frustration & remained so professional & polite. I would totally recommend to ask for Jaime Torres if anyone is looking to buy a car from Thomas Nissan.Hi Stefani, thank you so much for your positive comments about Thomas Nissan Of Joliet! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Thomas Nissan Of Joliet! We look forward to giving you 5-star service NEXT time!
Great experience!
by Kenny B on 10/23/2021Jose Barrera was very easy to deal with. No pushy sales pitches, which I really appreciate. He was able to answer any questions we had and is available for anything I need in the future. We purchased a 2021 Murano.Beware - Deceitful Sales Practices
by BuyerBWare on 03/31/2018I would not recommend anyone do business with this company. Please believe all the negative reviews that you see online against Thomas Auto Group Inc, doing business as Thomas Nissan of Joliet. I purchased a vehicle from this dealership.… They took my money and I never received the vehicle. Why? Because they sold the same vehicle, that I bought, to someone else. To make matters worse, they promised to find a comparable vehicle to make up for their wrongdoing, but has failed to do that! Instead, they wanted to give me my money back so that I can go find another one somewhere else, which lets them off the hook. This is all after I took time off of work, flew to Illinois to purchase this vehicle, rented a car, and drove an hour to this dealership just to buy this one particular vehicle in person! What did I get in return..... nothing! I still don't have my car and I don't have my money. I was told that the money that I paid to purchase the vehicle was refunded over 2 weeks ago, yet I still have not received it and my bank has no record of any pending refunds! Non-stop LIES from this dealership! They promised to compensate me for the trouble that I endured from their wrongdoing.. again.. LIES... they failed to do that as well! Please spare yourself the headaches and go somewhere else or suffer the consequences!! This company blatantly breached the contract/purchase agreement that we had and refuses to make things right when they are 100% at fault! I have been very patient through this nightmare, but now I have had enough. This company is engaged in deceitful selling practices and should be investigated.Awesome People to Work with!!!!
by Tiffany_Chapkovich on 03/03/2018My wife and I were in the market for a pre-owned car and they had a great selection. Had sales lady Amanda Ortiz, she was very helpful never pushy, made sure that we have the cars that wet wanted to look at ready when we got there. Took the… time to make sure we were happy with the vehicle we choose and did her best to make sure our payments were low and we understood everything that we had to do. She really made you feel like you were her first priority. Then after that when we went to finance where the guy back there was really friendly and knew exactly how to get you and get you out!!!! Over all I would have to say that this would be one of the best experiences ever at a dealership I've been in!!!!Veloster 2015
by David on 12/15/2017I came here looking to buy my first car and was greeted with probably on if the greatest staffs ever! The sales associate that helped me was Yousaf and honestly he was amazing. He was running around everywhere for me and never made me… feel pressured. In the end it was a great experience and I recommend everyone to go here!Very Disappointed Buyer Beware
by Jim on 11/26/2017After several times on the phone, we came up with a payment for a car I desired. Once, I got to the dealership I was told that there was a misunderstanding. Do not believe any advertising that this dealership is promoting.Matt Richards made my day
by CAC1974 on 09/15/2017I am so glad I decided to stop at Thomas Toyota. I was referred by a friend to Matt Richards in the sales department. I had many questions and feared they may sound ridiculous, however Matt answered each and every one and put me at ease.… Matt was a pleasure to do business with and I will be back in the future! Thanks again for your patience with me during the process of buying my RAV4, I love it!!!Excellent!!!!
by bdeltoro on 08/06/2014Recently purchased our 3rd car from Thomas Nissan of Joliet and I can not say enough about this place they are outstanding, our sales person Jose just went over and beyond to make sure we were happy, we highly recommend this dealer totally… exceeded our expectations. Thanks again JoseThe WORST
by welshryan on 10/18/2008I had been looking at a used 2008 Buick Lucerne for 5 weeks. IT was listed as an internet special at $18,988. The saleman, Vince was very helpful but "managers" were unbelievably dishonest. At one point, the "manager" said they couldn't… come off the internet price so my wife and I left. Then, the so-called general manager stopeed us as we were leaving and said he would take $17,988. We said fine and came back in and the guty came back out and said it would be $18,488. The fact that I was lied to twoo minutes before led me to lose my temper and leave. In this economny, they let a sure sale evaporate before their eyes over $500. BEWARE!! Matt RyanHat's Off To Thomas Nissan!!
by fgregory on 02/09/2012updated 09/26/2025Buddy in finance was very patient with me and he answered all my questions. Nate is a great salesman and was respectful of my time. I never expected this kind of treatment at a car dealer. Hat's off to Thomas Nissan. Thank you.Considerate and Respectful
by don79son on 02/10/2012updated 09/26/2025Nate was a very knowledgeable sales person. He was also very considerate and professional. He was a pleasure to work with. A big thanks to Ben and Buddy, too. They helped us all the way through the sale.Best car buying experience we have ever had!
by crcjmc on 05/03/2012updated 09/26/2025We recently purchased a 2012 Nissan Maxima at Thomas Nissan in Joliet, IL. We researched this purchase on various websites and found out about their no-negotiation, one fair price philosophy. It certainly is true! We purchased this car at… an unbelievable price. Our salesperson, Brad, was very good and the entire staff was top-notch-very friendly, professional service. We travelled over 100 miles to go to this dealership and would certainly recommend them to family and friends looking to purchase a Nissan.Overall GREAT experience
by ekim50 on 02/04/2012updated 09/26/2025Overall I was very pleased with my experience at Thomas Nissan. I like their no hassle approach. Their prices were low and there were no strings attached. What you see is what you get. Ted Wilde couldn't have been more helpful with our… process. I would definately recommend him to anyone looking to purchase a car.Didn't think it was possible...
by jherman53 on 02/04/2012updated 09/26/2025Marc was amazing and he made me feel comfortable. Their One Price sales process was everything they said it would be. I've never had an experience like I did at Thomas Nissan. No pressure or hassle. I will recommend them to everyone I… know.
About our dealership
Our Up Front Pricing is based on current market conditions, availability, color and age of inventory. It is also important for you to know that our product consultants are not paid on commission but rather are paid on productivity and your satisfaction. Their goal is simply to help you find the right vehicle and ensure your complete satisfaction. Does that sound like the way you would like to buy your next vehicle?
What Makes Thomas Different?
What sets us apart
We have Product Specialists not Sales People. No Sales People means a no pressure and hassle-free, information rich experience because we are all non-Commission. We offer a Transparent no nonsense approach to all our guests
Our customers told us that they hated the traditional hassle and haggle at most dealerships, so we developed our Up Front Pricing philosophy. Once you arrive at our dealership you will notice our one low price is clearly displayed on each vehicle.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish
Jorge, ¡nos alegra que hayas tenido una experiencia tan maravillosa con nosotros! Nuestro equipo se esfuerza por ofrecer una experiencia excelente y nos alegra que haya encontrado este es el caso durante su visita. Si tiene más necesidades o preguntas, ¡comuníquese con nosotros!
by Michael Petrasek on 12/26/2024