Customer Reviews of Muller Subaru
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Bringing home a winner
by jgs4 on 07/16/2013updated 06/12/2025Ben made my first ever independent car-buying experience absolutely painless, and even borderline fun on occasion. This was an overall great experience with him and Muller Subaru that, in theory, I would like to repeat. However, given the… longevity of Subarus and my satisfaction with the used Forester I purchased, I may not have the chance for another 10 years. Ben utterly surprised me with the fantastic attitude and approach he took to selling me a sweet little car, plus my trade-in, which actually took a fair amount of patience on both our parts. At the end of the day, it seems like Ben was much more of a customer's advocate, trying to get the best for them, and not simply trying to shark anyone out of what they're able to pay. Popular wisdom has it that buying a used car is a trial upon one's soul and pocketbook: By default, the dealer will try to sell you something that's not even what you really want, or worth your money, and give you as little as possible in return for your trade-in. "Negotiating" with them is basically them telling you you're stupid for not "doing this deal" to their benefit and you having to stand fast against their impugning of logic and fiscal sense. With Ben, I was entirely comfortable telling him my absolute can and cannot values. He, in turn, made the deal work for me, never nagging or trying to move my positions from what I'd established by telling me I was wrong. This shows the large amount of respect Ben has for the customer, and I very much appreciated that. tl;dr: Ben is awesome, and a very comfortable person from which to buy a car. If you have the chance, do it. There's no chicanery or dishonesty to him, he'll make it work for you and you'll drive away happy. Also, on the dealership side, my used car came with a warranty (90 days/3000 miles) which is very rare these days, and saves you the cost of an independent inspection, pre-purchase. Muller warranties all their used cars, so keep that in mind.SCAM DEALERSHIP
by agimel on 08/29/2013updated 06/12/2025(Would give them 0 rating, but system doesn't allow). We came to buy 2014 Subaru Legacy Premium to Muller Dealer in Highland Park, IL. We negotiated the deal, agreed on the price and shake hands. Sales guy Alex K. was going back and force… to the sales manager at least 8 times to get the price we want. Finally we agreed on the price, shake the hands, gave him all necessary docs to proceed with paper work. But when the sales guy Alex K. brought purchase deal printed documents right before we suppose to go to finance manager the price on the documents was higher. His excuse was the he and manager didn't understand each other. Stay AWAY from [non-permissible content removed], do not deal with [non-permissible content removed]! (I have all documents with the car as well as agreed deal to prove)
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Legacy
Videos
About our dealership
The Muller Family has been serving the Highland Park/Libertyville/Chicago area for over 50 years! And we take great pride in providing our customers an exceptional experience, each and every time they visit our Subaru dealership. We have built a solid reputation for excellent customer service, as evidenced by our winning the coveted Subaru Love Promise Award for two consecutive years. This means that we've proven ourselves as one of the top dealers, not only in Chicagoland, but in the nation. Come visit us and discover the quality, power and dependability that has made Subaru a legend in the car industry!
What sets us apart
Heartland Animal Shelter Sponsorship
Dare2Tri Sponsorship
Free Lifetime Service Loaners
Free Car Wash with Service
Comfortable Customer Lounge with complimentary Wi-Fi
Free Shuttle Service
Award winning service department
Easy online appointments
After Hours Drop Off
Open Six Days per week
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (6)
- English
- Ukrainian
- Russian
- Vietnamese