Muller Subaru

Ben made my first ever independent car-buying experience absolutely painless, and even borderline fun on occasion. This was an overall great experience with him and Muller Subaru that, in theory, I would like to repeat. However, given the longevity of Subarus and my satisfaction with the used Forester I purchased, I may not have the chance for another 10 years. Ben utterly surprised me with the fantastic attitude and approach he took to selling me a sweet little car, plus my trade-in, which actually took a fair amount of patience on both our parts. At the end of the day, it seems like Ben was much more of a customer's advocate, trying to get the best for them, and not simply trying to shark anyone out of what they're able to pay. Popular wisdom has it that buying a used car is a trial upon one's soul and pocketbook: By default, the dealer will try to sell you something that's not even what you really want, or worth your money, and give you as little as possible in return for your trade-in. "Negotiating" with them is basically them telling you you're stupid for not "doing this deal" to their benefit and you having to stand fast against their impugning of logic and fiscal sense. With Ben, I was entirely comfortable telling him my absolute can and cannot values. He, in turn, made the deal work for me, never nagging or trying to move my positions from what I'd established by telling me I was wrong. This shows the large amount of respect Ben has for the customer, and I very much appreciated that. tl;dr: Ben is awesome, and a very comfortable person from which to buy a car. If you have the chance, do it. There's no chicanery or dishonesty to him, he'll make it work for you and you'll drive away happy. Also, on the dealership side, my used car came with a warranty (90 days/3000 miles) which is very rare these days, and saves you the cost of an independent inspection, pre-purchase. Muller warranties all their used cars, so keep that in mind.