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Customer Reviews of Honda on Grand

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The following reviews are more than two years old. They are not included in the overall rating.
649 sales reviews
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  • Fantastic service

    5 out of 5 starsby Dustin Smelser on 05/03/2021

    Sam Syed is Fantastic. Honda on Grand is lucky to him. As long as he is there I will keep coming back!!!! We be referring friends and family to him.

  • Amazing Service

    5 out of 5 starsby Giselle Zermeno on 05/03/2021

    Tom was very helpful in our search for our new vehicle, friendly and explained all our questions and concerns, beyond satisfied

  • Worked with me to get what I needed

    5 out of 5 starsby Mike on 05/02/2021

    The car I wanted was gone, but he worked with me to get an upgraded vehicle for the same basic offer. He made it easy and I left with a better car than I planned. Thank you

  • Stress-Free

    5 out of 5 starsby Thomas Predki on 05/02/2021

    The salesman was great and the time spent o. Price negotiation was minimal.

  • 2021 CRV

    5 out of 5 starsby Suzi Q on 04/29/2021

    Very professional but always make you feel like they are there for you.

  • Quick and seamless buying experience!

    5 out of 5 starsby Anas Ali on 04/29/2021

    Great team and very helpful for decision making. Honest and willing to do business.

  • Honda Odyssey

    5 out of 5 starsby James on 04/28/2021

    Have been purchasing our cars from them and great friendly environment
  • Danny

    5 out of 5 starsby Jeff on 04/27/2021

    There is no better salesman than Danny. He respects your time and is upfront on the new car and your trade in. I have recommended him to my in-laws who also have two vehicles with him. Honda on Grand Finance managers are the quickest/most efficient with your time as well. No hidden agendas at Honda on Grand. Simply the best car buying experience anywhere.
  • Have no fear Danny is there

    5 out of 5 starsby Holly on 04/27/2021

    Highly recommended, especially Danny Estavez he helped us with everything smoothly and efficiently. Also was patient in answering all our questions, very informative. Excellent customer service, will be recommending to all my friends and family for sure!
  • Simple purchase process

    5 out of 5 starsby Sean on 04/26/2021

    I was able to test drive the car i was looking at quickly and find out what was in stock and able to choose to purchase it as quickly. Pricing was good and the car was clean and ready quickly. Daniel trained me how to use the car. I would note since i didn't have a USB cable i wasn't able to sync my phone to the car while there. I would note that providing technology cables (as free/paid options) would go a long way to making the experience next level. Its like buying the toy for christmas and not having batteries. Everything needed to make it work like it can should be available. (USB cables, HDMI converter, entertainment system peripherals, etc.) The finance part took a short time, but it took over an hour to get to see a finance guy cause of staffing issues. This part of the process is archaic and silly. I should have been able to make my decisions from the sales desk using an iPad or something, inputting all my details and getting recommendations based upon my driving style, cost, etc. (upsells are done all the time online and you don't need to funnel people to good closers). In fact if you did it right, you could have people qualified and making decisions prior to actually saying a firm yes. Getting people in and out quick would increase overall sales and reduce needed staffing. Also, i wanted to put 10k on credit card and only 5k was allowed. I don't know a good reason why not since i know people buy cars on credit regularly. I would recommend this dealer to friends due to the staff, availability, and pricing.
  • Great experience with Daniel G

    5 out of 5 starsby Louis V on 04/25/2021

    Smooth process from start to finish, total transparency and honesty. I would do business with Daniel again.
  • Tom - thank you for making car purchase great again, will be back

    5 out of 5 starsby Happy buyer on 04/24/2021

    Love this place and their hot chocolate :) Pleasant experience. All done with NO pressure and NO headache. No time to waste - this is the dealer you want to go to. Very smooth transaction. Great management. Great customer service. Great prices. Tom was wonderful, very professional and informative. Thank you Honda on Grand - will definitely be back.
  • Great Experience

    5 out of 5 starsby Shabnam Shaiq on 04/23/2021

    Warmly greeted, very friendly knowledgeable, helpful, accommodating and honest.Everyone was nicely presented,thanks
  • James is the best person for any Honda purchases

    5 out of 5 starsby Mitesh A on 04/22/2021

    Car purchase can be a tiring task especially finding the best price across so many dealerships in Chicagoland. The simple and best method is to contact James at Honda on Grand- he is a straight talker, will work with you to find the best numbers and financing options. His deal is not met by anyone - be it financially or the genuine experience of buying car without hassle. James’s name was recommended to me by a friend and I’m very happy with the experience of working with him!
  • Great job

    5 out of 5 starsby Ann Sajeev on 04/22/2021

    Daniel is out standing and he will tells you what are the buying options and he will go through on everything..that’s perfect
  • Pleasant Car Buying Experience

    5 out of 5 starsby Esteban on 04/21/2021

    I had found the car on Car Guru's and the car was just reduced in price. Upon arrival, the car was ready to be inspected and for the test drive. Luis Delgado was professional and he and the sales manager honored my wish to have the vehicle inspected by my mechanic. There were a few minor issues that my tech found and once brought up to Luis and the sales manager they were addressed. I also wanted to point out the honesty of the finance manager. He was straight up and did not try and sneak any fees in the contract, other than license, title, and doc fees. All in all, was a very pleasant car buying experience. I will definitely be back.
  • Experienced staff, very helpful and fast

    5 out of 5 starsby IB on 04/19/2021

    Had best experience... Very nice and experienced salesman as well as all paperwork was done very quickly. Outstanding!!!
  • The best Honda dealer in the sate of Illinois

    5 out of 5 starsby Hammad qureshi on 04/19/2021

    Very polite and excellent in making costumers feel comfortable in the choose of purchasing New vehicle. Sam is the man and only reason I love Honda on grand
  • Honda still my favorite!

    5 out of 5 starsby Jann Drouaillet on 04/18/2021

    This is my second Honda, same location and great experience. I loved my new CRV since the minute I saw it then the test driving and of course the customer service was really good. Igor was very helpful not pushing or trying to convince me to buy something just because, he took the time to explain everything , Over all great experience, smooth process.
  • So happy!

    5 out of 5 starsby Mindy Figueroa on 04/18/2021

    I had an amazing experience buying my Honda Odyssey! I went into the dealership to look at them just to get an idea what they were like for when I was ready to purchase. I currently had a lease that I was completely unhappy with and Fidel was able to help me out!! I walked out of there with a brand new Honda Odyssey and saved myself the headache of the lease I currently had. I saved a whole year of lease payments and was able to purchase my minivan. Fidel was extremely patient. He showed me multiple models, allowed me to test drive as long as I wanted. He thoroughly explained the differences between the trim levels and the 2021 vs. 2022, etc. He also wasn’t upset that I kept switching my mind about which color I wanted (I switched my mind like 5x before signing!) I never once felt rushed in my decision or pressured. He went above and beyond to help us get what we wanted. The dealership was very clean and comfortable. It was a busy Saturday and I could see many people there, but I didn’t feel like I had to rush. Only drawback was the financing part did take longer than I expected but I think all car-buying financing takes a long time anywhere. After purchasing the vehicle, I did get a new car “orientation” and it was nice. My previous car purchase was so rushed and I wasn’t really shown the features of my vehicle. I definitely appreciated that. Overall, I had an excellent experience and if I buy another vehicle in the future, I’ll be coming back!
  • Great experience!

    5 out of 5 starsby Keith Horist on 04/15/2021

    Danny Estevez was a high quality salesman. Overall experience was a 10. Other staff were as good.
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About our dealership
Amenities
  • Complimentary Coffee
  • Shuttle Service
  • Cable Television
  • Television
  • Vending Machines
Languages Spoken (4)
  • English
  • Polish
  • Urdu
  • Spanish