Honda on Grand
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Customer Reviews of Honda on Grand
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The following reviews are more than two years old. They are not included in the overall rating.
649 sales reviews
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Luis made for a simple, easy, and enjoyable experience.
by Anne and Brian Barnett on 11/07/2021This is our first time leasing a Honda. Luis made the experience easy, fast, and hassle free. We’ll be back and recommend Luis to everyone we know. Great Job Luis! Keep up the good work.Diamond in the rough
by DD on 11/07/2021Peter was on the ball with returning my phone calls and informing me that the car I was looking for had just come into the dealership! Everyone there was nice and pleasant during this crazy time and I appreciate their kindness. Great… experience without getting gouged on the price.Great experience ! Great customer service .
by Lisa Galarza on 11/03/2021Overall good service , very nice people.I would do it again
by Bob Roman on 11/02/2021I never look forward to buying another vehicle, but dealing with Kyle LaCount at Honda on Grand made the process easy and comfortable for me. I highly recommend asking for Kyle by name the next time you go shopping for a vehicle at Honda… on Grand. I know I would.Great salesman and dealershipt
by Natalie on 11/02/2021Peter made my car buying experience so much easier! He was very personable and helped me drive away in exactly what I wanted. If your looking for a new car, definitely go see Peter!Great first car experience!!
by Sofia on 10/31/2021Ricky was a wonderful salesman, super helpful & really made the experience so smooth. He was accommodating when I changed my appointment time & made the entire car leasing process so smooth. Highly recommend going with him!Good experience
by Ellen on 10/29/2021We had a good experience purchasing a vehicle at Honda. Our salesman James was very professional and knowledgeable.Purchase of used car
by Margaret Harris on 10/27/2021Our salesman, Igor, was very pleasant and efficient to work with. We got all of our questions answered and we feel like we got a very good deal.Honda on Grand Tom K was Excellent
by Lee Ann W on 10/25/2021We just purchased a new 2021 Honda Passport from Honda on Grand. Tom K. was our salesman. He was amazing to work with. He was very patient and knowledgeable about all Honda vehicles. We had many questions and he addressed every one. Also,… the finance guy was great to work with. The entire transaction here was great. I would strongly recommend this location to anyone looking for a new or newer vehicle.Excellent Service
by Nadeem Sharifuddin on 10/21/2021The salesman was quite helpful in finding the right car and financial services were prompt and quick.Great customer service
by Sylvia on 10/19/2021My experience was great Kyle was excellent and patient. Since I am a first time car owner comparing to other dealerships in Chicago were they can be horrible And sharks with sales Kyle took his time and listen. Of course I would of wanted… more off my price range but they met me in the middle and add some extra incentives to the package! I love my car I went in with a total different expectations on color and style of car and left with something completely different that I absolutely love!!! Honda CR VRich from Elmhurst
by Rich from Elmhurst on 10/19/2021Great car buying experience with James at Honda on Grand. Had 5 Pilots on the lot to chose from and bought the one I wanted. Was in and out in less than 2 hours. Their staff was great to work with!Great Experience
by Elizabeth on 10/19/2021This was the easiest car purchase we have ever made. We walked in, told Luis what we wanted, and he was able to provide it exactly. He was friendly, knowledgeable, and very respectful of our time. He then set up our time in finance with… Daniel so that we didn't have to waste any time at all. When we went into finance, I cannot emphasize how quickly the process went. Daniel made it so easy and fast, while still explaining everything to us. We never felt rushed, but we didn't feel like we were waiting around, either. This was not my typical car buying experience (where you spend the entire day just trying to get the car you want and to pay for it). I am so thrilled with the experience we had!Great Chevy Traverse!
by Jen on 10/19/2021Hello! I really like this Vehicle! It drives good, seats/interior are very comfortable, very roomy for my 3 little kids(10 and under), Price was really good. glad my Brother-in-Law found this Traverse! Thank You!Sam is the man!
by Zbones on 10/18/2021After walking away from another dealer earlier in the day, we decided to stop by Honda on Grand. Sam greeted us as soon as we came in. He was fabulous! Professional, courteous, friendly and extremely helpful!! He even laughed at all my… husbands bad jokes. That alone deserves 5 stars. We walked away as very happy customers with our new truck. Thank you so much!!!Professional and Courteous
by Torres Barbosa Family on 10/12/2021Had a great experience buying two vehicles from this dealer. Kyle our salesman was very helpful and was not pushy to sell which is why we felt comfortable buying from here. We told him which cars we wanted, they were not in stock but he… told us exactly when they would be and set them aside for us. Had our vehicles ready when he said they would be and the buying process was very smooth. I highly recommend this dealer and of course our salesman Kyle.Great Customer Service.
by Luis Santos on 10/11/2021Our Sales person took great care of us. Helped us out a lot, answered any questions we had. He kept checking in on us to make sure we didn't need anything. The process was super fast.Great experience
by Antonio Pena on 10/10/2021My experience with Luis Villegas was great. He was very helpful and did not try any high-pressure sales techniques. He helped us pick the right vehicle and was helpful with the sales process.Luis Delgado’s Professional/Not Pushy
by Ann from Arlington Heights on 10/10/2021I have been researching cars over a year and many dealerships just do not have cars to sell because the cars on the lot are sold — you can’t even test drive them. I found a dealer in Joliet (The other guy) that had the 2021 CRV EX-L in… white pearl that I wanted last weekend. I had the price, my financials ready. My contact would evaluate my trade (I was going with a $12k offer on my car so if they couldn’t meet that, I would go back and sell my car and get a ride back to them (over 2 hour drive each way). I left work early because they said they closed at 5pm on a Saturday. I had gotten lost and didn’t get to the dealership until 5:20pm. I had texted I was coming but got lost, no answer. I hoped they would be there—people were there but they said they closed at 5pm. Luckily they let me use the bathroom. I planned on on going back again on Friday but was driving by Honda on Grand in Elmhurst on Thursday night. It was late but I stopped by anyway. The more senior sales staff called Luis over. He did have the car but the color. It wasn’t sold so I was able to test drive it. The features impressed me more than the 2018 model Woodfield had me drive since they were out of stock too. I had contemplated a Subaru that had nothing in stock when I happened upon Honda on Grand and Luis. I asked Luis to tell me how much the price of the car I wasn’t would be if they had it and the offer on my trade was not the $12K — then Luis pointed out one the sales tax I would have to pay on my car by selling it out right! Good Point. I left more informed but determined to get the exact car I wanted. The next morning I confirmed my appointment to Joliet and then Luis called and they just unloaded the exact car I wanted with a couple things I didn’t. I test drove the car and loved it. I knew I would be happy with this car for years to come. It took a few hours to go through working out the details. Although Luis and Edgar the financial person were professional, polite and friendly, my friend and I were surprised at the large group of employees gathered in the back that were not. There was a man and his grandson at the desk next to us — the boy was about 10 years old. The group of salesmen were dropping the f-word repeatedly in between laughing. My friend later told me she was ready to find the GM but didn’t want to screw up my deal. There was only one female working there answering the phone and running the back office. The ladies room had a stall down and no toilet paper. My friend said she told the only female and she told her where to find it. She couldn’t find it. I went to the bathroom and noticed but forgot to ask. The next day when I went to make my second deposit I asked Edgar for TP before I went in. I was happy to see I didn’t need it but the bathroom was dirty. It certainly isn’t fair to expect the one female to answer the phone alone and maintain the bathroom and clean it too. She probably didn’t have time to go herself with the phone ringing. I would suggest to management to have sales team have back office to curse and let off steam, maybe have a porter or someone check TP every 3 hours and clean it at least once a day. Buy a case of water for customers to have a drink or put the cups near the water fountain. I came back because of Luis, perhaps his peers can learn from him.Thanks Peter
by Jeff Seume on 10/07/2021Our salesman, Peter Farion did a great job and was a pleasure to work with. We encourage anyone looking to buy a car to contact him.Purchased Vehicle
by Andreina on 10/05/2021Staff was very friendly and helped us with everything. I highly recommend this dealership. Ricky was awesome and super helpful!
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About our dealership
Amenities
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Vending Machines
Languages Spoken (4)
- English
- Polish
- Urdu
- Spanish