Customer Reviews of Ed Napleton Acura
Review type:
Rude and unprofessional
by nielubie on 02/04/2010Today I went to get my MDX service and one of the service reps was very rude, he just sat at his desk and had an arrogant attitude when I asked him questions. I told him that this was my first time at that dealership so I'm not sure what… the process is. Then he got a call from a friend and ignored me and laughed his heart out talking about gold etc. How can someone just do this to a customer? So I moved on to another representative which was helpful, but kept talking about his girlfriend and how she's always wrong and moving his things around. How he would set her straight. Not a very professional thing to say when meeting a first time customer. Just curious how he was gonna set her straight, hope she's ok. Anyway, I was told that the parts cost one amount and that the service is another. I got my estimate and it looked fine, once the final payment came out I noticed I was changed for every little thing that was not on the estimate. I was even charged $35 MISC fee's, What are MISC fee's? I would of argued about the MISC fee's, but when I was looking over my invoice, conveniently the service rep and clerk started taking me off subject and i over looked all these fee's till after I got home. This dealership is very unprofessional and dishonest in their pricing. When I asked about final price, it looks good until you see the final invoice. Will not be going back to that dealership.Fantastic Service-very friendly
by tracy45 on 12/28/2013updated 06/04/2025The service is great. They get you in and out quickly. They are friendly and always courteous. I am glad they are servicing my new car, it makes me feel better knowing they are there.
At Ed Napleton Acura, we are not just about cars, but about the community and the complete customer service experience. We have been family-owned since 1931 when Edward W. Napleton started a small automotive-business on Chicago’s South Side. Since then, the Napleton family and automotive business have grown and expanded across the country, with more than 50 dealerships in five states. We have always been based on a simple premise: that hard work and common courtesy can make their mark and help our business and our customer's relationship thrive. In more than 80 years of business, that simple idea has never been proven wrong. We welcome you to our dealership, as we would welcome you to our homes. Welcome to the Napleton Family! Direct to Our Client Care Center: 630-782-9314
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- English
- Arabic
- Polish
- Gujarati
If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better. Please reach out to us at (630) 941-4300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. If you would like to discuss your experience in more detail, please give us a call at (630) 941-4300 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Please reach out to us at (630) 941-4300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Please reach out us at (630) 941-4300 and we will work with you personally in rectifying the issues you experienced. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction. Please contact our Manager at (630) 941-4300 so that we may ensure your experiences with our dealership are more pleasant moving forward.
by Ed Napleton Acura on 07/22/2019