Customer Reviews of Packey Webb Ford
Review type:
vehicle experence
Great service as always
by TomD on 07/31/2020I’ve taken my vehicles to Packey Webb for over 25 years. They continue to exceed expectations delivering dependable and reliable service.Tomd, thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
2020 Ford Escape - Great SUV!
by Donna Kirkwood on 07/29/2020Thanks to Charles Franz of Packey Webb Ford, I purchased a great 2020 Ford Escape. Mr. Franz was very helpful and patient. I would recommend him, and Packey Webb Ford, to anyone looking for a new or used vehicle.Donna Kirkwood, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
New car purchase
by Joseph Atcher on 07/27/2020I had a very good experience in purchasing a 2020 Ford Escape. The people were very professional and it took only about two hours from start to finish. The week previous I had to purchase a car from another dealer and the whole process… took over four hours.TCM replacement.
by Jeremy w on 07/27/2020Had an issue with my car feeling like it was driving in neutral down the highway and theh were even before bringing my car in able to tell me what it most likely is. Theh also told me another part showed an error code and that its common to… go off when the TCM module isn't working. Theu even quoted me what it would be to replace.Jeremy W, thank you for taking the time out of your day to tell us about your experience.
Professionalism & courtesy
by Tony Arboleda on 07/26/2020Always friendly when you get there, from the porters & the rest of the staff. Helpful and polite.Great Service
by Kyle Schaibley on 07/20/2020Great communication with staff about what was wrong with my vehicle.great car buying experience
by Larry Sklodowski on 07/16/2020I have purchased six new fords in the last nine years all from Packey Webb.All the people there dont just act like I'm a customer.My salesman Charles Franz makes the deals flow quickly without all the nonsence I experienced at other… dealerships in the past.Larry, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!
Always great
by Rick Imbordino on 07/10/2020Ever since I have bought a vehicle from Packey Web I have been completely satisfied. Their sales and service are second to none! Very professional, friendly and they do whatever they can to satisfy their customers. If you go to another… dealer or repair shop you have no idea what you are missing! Great job to all my friends at Packey Web!Rick Imbordino, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
FANTASTIC!
by LouisL on 07/10/2020The facility is very clean and well-appointed with plenty of room in the waiting area. The staff is inviting, friendly, and polite. The performed the services very quickly and cleaned my truck afterward. The price was surprisingly… reasonable too. A+Louisl, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Service
by Susan Puchalla on 07/09/2020Service was great, but I was disappointed that staff walking through the public waiting room were not wearing masks. This showed lack of concern and respect for the well-being of customers. Thank you so much to my service rep, who did wear… a mask!Susan Puchalla, your satisfaction is our top priority. We sincerely thank you for the honest review, and look forward to seeing you again soon!
Overall positive experience
by Happy Camper on 07/01/2020Salespersons were polite and professional. Wasn’t pressured or rushed. Process was reasonably uncomplicated and brisk.Happy Camper, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Great Customer Service
by Scott Bowman on 06/28/2020Service tech was very proactive in keeping me informed on the progress of my repairs. Car was fixed in a timely fashion and I am very pleased with the results.Fabulous
by Carla on 06/25/2020With the COVID-19 pandemic I thought there would be a long wait for a routine oil change. To my surprise I was able to set the appointment to fit my busy schedule. As always, the Service Department at Packey Webb rocks! Thank you!Carla, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!
Wonderful Experience!
by Happy Customer on 06/19/2020Packey Webb Ford is the best. The Service Department is very clean and efficient. The staff is very knowledgeable and professional.Service Dept
by Kate on 06/19/2020Very professional, polite, and prompt!We are happy we could make your experience a positive one!
New Car Sell
by David on 06/19/2020I was extremely satisfied with my service. It was super quick and easy. I have no complaints. The ford family helped me get a new car. They make it so easy for customers to find out what’s best for their situation! And I found mine thanks… to a friend of a friend!David, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!
Normal Maintenance
by C Max Maintenance on 06/18/2020Nothing special to report, simply an oil change and bulb replacement. However, the service team was efficient and got the job done while I waited.Hi there! We're so happy we were able to help you out! Please let us know if there is ever anything else we can do for you. Safe travels!
Service for my Cmax
by John M on 06/06/2020Easy to make appointment. Sales manager got back to me to answer my questions about cost prior to scheduling. Easy to drop car off. Felt save in time of self isolation. Service completed as promised. Car washed.Warranty work on truck
by Warranty work on truck on 06/01/2020Had some warranty work done on the engine. So it was at no cost to me. As usual awesome service work done here. I bring both of my Fords here for regular maintenance and brakes. I will continue to be their customer.Packey Webb Service Experience
by Jaime on 06/01/2020A big thank you to Antonio at Packey Webb for making my dream car come true!! I am very impressed with the professionalism and I REALLY LOVE my Mustang!!Jaime, thank you for your kind review; we are happy to pass along your comments to the team here at Packey Webb Ford! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Consumer Fraud on Used Vehicle Purchase
by John on 05/31/2020Prior to signing a PO for the sale and transport of a used 2018 Ford F150 on 4/15/20, Packey Webb Ford provided an inspection form upon request which stated there was no exterior damage present on the vehicle. Images of the truck received… prior to purchase also did not show any noticeable damage. This information used as the basis for the purchase of the vehicle. When the vehicle was delivered to my residence on 4/24/20, I noted that the transport company had indicated damage to the exterior of the vehicle at the time of pickup from the dealer on their delivery report. I immediately notified the dealer of the obvious, excessive damage, sent pictures, and provided two estimates for the repair (the lower of which was $2600). After unsuccessfully trying to get in contact with the used car manager for three weeks and not receiving a return call, he finally answered and blamed the transport company for the damage and refused to cover the cost of repair. Even though the transport company provided pictures showing the damage at the time of pickup in the dealer lot, Packey Webb has assumed no responsibility and maintains that the transport company is at fault. Packey Webb continues to refuse to reimburse me for the cost of repair or to pay to have the vehicle repaired at a location reasonably near my home in Virginia.
Since 1962, the Webb Family has provided award-winning service, an outstanding vehicle selection, and a friendly, no-hassle car buying experience. For over 60 years, our vehicles have been reconditioned and competitively priced with live market analysis. Our family-owned team is ready to assist with a fast, easy, and transparent purchase process.
Visit Packey Webb Ford’s state-of-the-art facility, featuring 40 total service bays, an Express Service Lane, and mobile service with pick-up and delivery options. Our Express bays allow us to perform oil changes, tire rotations, and brake inspections in under an hour, no appointment necessary!
A technologically advanced car dealership and a customer-first mentality is the ideal combination for your next car experience. Please be our guest and see it all first-hand. No matter your vehicle needs, we invite you to let our family serve yours! Located at 1815 W. Ogden Ave, Downers Grove, IL. Call 630-598-4700 for more info.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Polish
- Spanish
- Greek
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
by Andy James on 07/16/2025