Brilliance Honda of Crystal Lake
Today 9:00 AM - 8:00 PM
Customer Reviews of Brilliance Honda of Crystal Lake
Review type:
Positive experience
by Matt S on 06/13/2025
Evan was very helpful and knowledgable about the vehicle and the pricing was very up front and fair. It was the smoothest car buying experience I've had.
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The following reviews are more than two years old. They are not included in the overall rating.
225 reviews
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1st Hybrid
by Ryan on 05/16/2019Great car, great service. Rob @ Brilliance Honda of Crystal Lake is great.Great Experience
by Ewa on 03/15/2019I reached out to many places for a quote via e-mail (for 2 different Honda models, as I was still undecided). Brilliance's offers were one of the best. When I went in for a test drive, the salesman and manager were friendly, organized,… informed, and very helpful to answer any questions I had. Most importantly, they were not pushy at all. I never felt pressured to buy a car. They simply showed me around the interiors, let me drive them, and then gave me time to make up my mind. I would definitely come here again if I were in the market for a Honda.Mr.
by Finn on 03/15/2019Friendly salesperson and great service. Good job on explaining the vehicle and answering any questions that we had.Great experience
by HMack on 03/15/2019I highly recommend Honda Brilliance! Gary and Aj are the guys to go to!! They helped us get the car I wanted!! I love my new Honda Cr-V!!Great experience
by PB on 02/21/2019Our sales person, Gary really made the purchase easy and enjoyable. He took tons of time explaining the features of our car and how to use them.Honda CRV
by Spear on 12/31/2018Leased a 2018 CRV. Great service and personnel...thought we’d just test drive but experience was so good, we left with new vehicleAmazing Service
by JReyesThierry on 12/12/2018Great Customer Service and they did great work.2019 odyssey
by Andrea on 12/04/2018We just bought a 2019 Honda Odyssey and are very happy. We were treated with respect and feel we got a fair price on the vehicle. Recommend working with brilliance Honda.A Very Satisfying Experience
by TheMorrisons on 09/22/2018updated 09/28/2018I have brought my 2004 Honda CRV to this dealership for service for quite some time. After 186,000 miles it was time for a replacement. I was helped by Jeff, Megan, and Matt in purchasing a new CRV. The experience could not have been more… stress-free. The selection to choose from, the professionalism & friendliness of the associates, and the vibe of the dealership will have me returning here for my future auto needs. Great job Brilliance!Great experience at Brilliance Honda
by Ray on 09/24/2018I had a wonderful experience at Brilliance Honda. The salesmen, first Rick and then A.J., were very open and honest. Everything the told me checked out through my research. I spent a lot of time on research as this was my first new car… purchase. The price was right and there were no surprises when it was time to pay. Actually, there was one surprise, but it was a good one. Megan, the Finance Manager, was exceptionally wonderful. She has a refreshing personality and contributed to a pleasant conclusion to my experience. So, if you are in the market for a Honda, go see Rick or A.J. You will not be disappointed.2019 Odyssey
by Rob on 09/12/2018So far so good! Needed a minivan and the other choices out there just don’t compare. Very comfortable ride and easy to drive. The push button gear selectors may seem odd, but very simple to use and get used to. Don Bailey at Brilliance… Honda in Crystal Lake is phenomenal! Go see him!Completely Satisfied
by Tim on 08/07/2018This was our second experience at Brilliance Honda; it was as good as the first. Jeremy assisted us with any questions we had, did not pressure us at all for extras that we didn't want and couldn't afford and was professional in every… sense of the word. We even got a follow-up call from the dealership owner, asking how things were going. As long as Honda continues to make cars that are a good fit for my family, Honda has a customer for life, and an advocate for referral business.2018 Honda Odyssey
by BrandonN on 07/24/2018updated 08/07/2018Wonderful experience. Great Pricing! Less expensive than my local dealer.Great Experience
by Cindy on 07/20/2018Max went out of his way to find the color i wanted. I couldn't be more thrilled with my new ride. Thank you so much. I will continue to use and recommend Brillance !!2006 Honda Civic
by Anonymous on 07/16/2018Great deal from Brilliance! Its the 4th car we've bought from there, and is our family "go-to" shop! I love their service from sales to service. They really take care of you as a customer. 2 huge thumbs up!Great place to do business
by Honda_buyer on 06/10/2018I have purchased my 6th Honda since 2008 at Brillance. We work with Rob and he does a really nice job. I have never had a person who did the following: 1) Let me drive a Ridgeline for the afternoon 2) Priced out all the options I was… looking for while I was considering various vehicles. 3) Let me look at the Ridgeline and crawl through it and take my time 4) Get pricing on adding a cap to the truck 5) Give me about a month to work through my questions, pricing and research without pressuring me to make a decision. Rob was really great to work with, this is our 4th vehicle I have purchased from him. I'm in sales and this is how you treat someone and why I will be back. They kept the pricing they quoted me by email and when I was ready the price was the same.Max Ring and Brillance Honda Great Experience
by Shari_buys_CRV on 06/06/2018Max Ring created a great buying experience at Brilliance Honda in Crystal Lake. He was knowledgeable and honest when I leased my new CRV. Go see him if you want a Honda.Amazing service and great deal
by Joselorozco on 06/05/2018This is by far the best experience Ive had buying a car. My salesman Jim Infusino was great. He was really honest, gave me the best deal out of six other dealers that I had talked to about buying my car. Then he took the time to explain… everything about the car.Excellent Experience
by dagarcia on 05/16/2018We have been buying Hondas for over 20 years. I just wish we found Brilliance Honda earlier! Very professional and friendly.Tyler Civic
by Carmela198 on 04/20/2018We traveled a distance and the salesman worked beautifully with me to make it a very smooth and enjoyable experience.5 stars
by Geezerville on 04/22/2018Fast and easy (except for all the paper signing). Gary is the ultimate "no pressure" salesperson. bob
About our dealership
Hi Matt, we're happy you found our staff to be so supportive during your experience here at Brilliance Honda Of Crystal Lake. Please let us know if there is anything else we can do for you; we are more than happy to help! -Brilliance Honda of Crystal Lake
by Savy Robinson on 07/07/2025