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Brilliance Honda of Crystal Lake

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Customer Reviews of Brilliance Honda of Crystal Lake

Review type:

Overall rating

5.0
5 out of 5 stars

(31 reviews)


Customer recommendations:

Yes (31)|No (0)

Positive experience

5 out of 5 starsby Matt S on 06/13/2025

Evan was very helpful and knowledgable about the vehicle and the pricing was very up front and fair. It was the smoothest car buying experience I've had.
  • Hi Matt, we're happy you found our staff to be so supportive during your experience here at Brilliance Honda Of Crystal Lake. Please let us know if there is anything else we can do for you; we are more than happy to help! -Brilliance Honda of Crystal Lake

    by Savy Robinson on 07/07/2025

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31 reviews
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  • Fourth new Honda from Brilliance

    5 out of 5 starsby Jim and Jeannine on 04/30/2024

    We had Sam Sobin as our salesman, he was very polite and was Honda wise. He had the info we needed to know and explained it well for us senior folks. Thanks you Sam
  • Helpful Salesman

    5 out of 5 starsby Mike on 04/25/2024

    Jeff Fournier was a knowledgeable, professional, and friendly salesman!
  • Great Experience

    5 out of 5 starsby Bri on 04/09/2024

    Sales team were great and attentive. Matt Rollak was extremely helpful. There were no hidden fees and Honda financial services had great deals for new graduates.
  • New CRV

    5 out of 5 starsby Christine PADJEN on 02/10/2024

    Very friendly. No pressure. It didn't take long.
  • Nice staff

    5 out of 5 starsby Aysha Z Alo on 01/14/2024

    Nice staff, very helpful and amiable. Rich Wicker was awesome, very caring gentleman man. Will buy future cars from them.
  • Stress Free!

    5 out of 5 starsby CatCar on 11/02/2023

    Contrary to what a visit to a car dealership has traditionally been, dealing with the overall staff at Brilliance Honda was very positive. The main reason I chose to do my business at this dealership was DOMINGO SANCHEZ. This kind, knowledgeable and professional individual was with me every step of the way up to the moment I drove my vehicle off the lot.
  • Fourth car with Brilliance

    5 out of 5 starsby John C on 10/27/2023

    Jay our sales person was fantastic. The entire buying process was clear on no BS pricing, no hidden fees, no surprise “unremovable” dealer installed options. I did check around at other area dealers before coming back to Brilliance for our fourth vehicle purchase. Those dealers definitely use some of these tactics like low pricing online then hit you with hidden stuff. Brilliance has the best value, quality and service and I will recommend them to all friends and family.
  • 2024 Honda CRV

    5 out of 5 starsby Debbie 13 on 09/23/2023

    Brilliance Honda is great! Answered all my questions and helped me decide on the right car for me. Eva my sales specialist was awesome….makes you feel like family.
  • Exemplary Service

    5 out of 5 starsby Happy Customer on 09/19/2023

    This is my second time leasing a car from Honda Brilliance with Jason Watt. Everything always goes so seamlessly.
  • Sales

    5 out of 5 starsby Matt Rollak on 08/09/2023

    Great salesman, worked and compromised really well.
The following reviews are more than two years old. They are not included in the overall rating.
225 reviews

  • Lease of 2023 Honda CR-V

    5 out of 5 starsby William Long on 06/23/2023

    This was our 4th lease with Brilliance and it was the best experience yet. We worked with Rob Calhoun and he went out of his way to get us exactly what we needed.

  • Great experience

    5 out of 5 starsby Margaret on 04/29/2023

    Just bought a brand new ‘23 Pilot. It was a very quick and easy experience. Love this location and the people who work there.

  • Honda Pilot purchase experience

    5 out of 5 starsby Jerry Tabor on 04/23/2023

    Rob Calhoun is honest, dependable, fun, knowledgeable, and a man of true integrity. He made my purchase experience of a new Honda Pilot fun and easy, you did it AGAIN Rob and I appreciate you!

  • You Get the Best from Brillance

    5 out of 5 starsby Dee Lowe on 03/08/2023

    Been leasing from Brilliance for over 15+ years. Great customer service & experience. Very honest & trustworthy, not high pressure sales. Service department quick & on time for my oil changes. Shout out to Jason Watt & Dan in finance on my recent lease. This will always be my go to place.

  • New car purchase

    5 out of 5 starsby Gary on 01/27/2023

    Everything went very smoothly and fast. Salesman was very knowledgeable about the vehicle

  • So happy with purchase and buying experience

    5 out of 5 starsby MJ Law on 11/01/2022

    We have recently purchased a Honda passport from Brilliance. We didn’t love it and ended up trading it in for a different car. Brilliance was awesome throughout the whole experience. Jon Nello and Megan had so much information to offer and made the process so easy. Our salesman was Jeff and he was so helpful getting us through the whole process as well as explaining everything on our new car. Will definitely buy from them again

  • Great experience

    5 out of 5 starsby J Grimm on 10/09/2022

    From the start, engaging Jeff F., the buying experience couldn’t have happened more professionally and smoothly
  • Great experience!

    5 out of 5 starsby Great on 09/27/2022

    Incomparable experience - from selection of the car I wanted, working with my salesman Rick Miller, to arranging the financing, and getting on the road - Brilliance made it simple!
  • purchaser

    5 out of 5 starsby colleen on 08/22/2022

    Fantastic dealership, great people
  • Thank you Rick Miller of Brilliance!

    5 out of 5 starsby Melanie on 06/22/2022

    Rick, thank you for your help and making the car buying process quick and easy! Such a pleasure to meet you.
  • Lease

    5 out of 5 starsby Todd Conrad on 05/21/2022

    Jason was great to work with. He was very informative and make it a painless and smooth process. I appreciated his casual sales approach.
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