Brilliance Honda of Crystal Lake
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Customer Reviews of Brilliance Honda of Crystal Lake
Review type:
Positive experience
by Matt S on 06/13/2025
Evan was very helpful and knowledgable about the vehicle and the pricing was very up front and fair. It was the smoothest car buying experience I've had.
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The following reviews are more than two years old. They are not included in the overall rating.
225 reviews
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Great car buying experience at Brilliance Honda
by Murali Jasti on 04/19/2022I had a fantastic experience when buying a car from Brilliance Honda last week. My salesman was Hector Arroyo. He was professional, knowledgeable, and not pushy. The dealership made a very fair offer for my trade-in, much higher than… other places, and also negotiated the price of my new purchase. I was very pleased with this overall experience and would highly recommend them.New vehicle purchase
by JR on 04/10/2022Kevin and James made car buying, during challenging auto market conditions, seamless. They offered sticker price when other dealers did NOT and they kept me posted on all delivery and financing updates. Great products and great customer… service!?
by What is supposed to go here on 03/31/2022My experience was excellent from Jimmy in sales to Darrell in financeSeamless experience
by Lukas Willis on 03/25/2022Quick and easy process.Very Satisfied
by Tina Cheesman on 02/28/2022Warren and Eva were absolutely terrific to deal with. I purchased a used vehicle and they treated me as if I were spending $60,000. They made the experience wonderfulGreat Experience
by Jaime on 01/18/2022Our experience was great at Brilliance Honda no issues smooth from start to finish. Worked with us to get a great deal.Sale of used car
by David A Clark on 01/04/2022Everything went smoothly ThanksFinancing a Leased Vehicle
by Deanna Garcia on 10/22/2021AJ Sweeney was out sales rep and he was extremely helpful with assisting my son and I with financing the remaining balance of the his leased vehicle. We will definitely return to Brilliance Honda in the future.Best vehicle purchase experience over past 30 years!
by Daniel K on 10/21/2021First off, I am pretty picky and can be critical when warranted, and especially vehicle purchases are not my favorite experience. But in this case, it was perfect, pleasant, and the smoothest I've had in 30 years of vehicle purchases. I… was lucky to find the exact year/model/trim/color in stock online (in these crazy times). Immediately reached out via phone and was put in contact with Hector A. Such a friendly sales person who completely understood and answered all of my questions and concerns. He was even kind enough to even pick me up the next day to take me to the dealership for the transaction. Took the CR-V for a test drive, started up the paperwork, signed all of the papers with finance manager Darrell H (who was great and did not pressure me for all the add-ons). I was back home with my shiny new car in about an hour and a half. As I said, not all car dealers and transactions are an entirely pleasant experience. But this one somewhat surprised me and was perfect from top to bottom, and much thanks goes to Hector A for that. Plus I love the car so far of course.New vehicle purchase
by Steve K on 10/14/2021Evan was fantastic to work with. Not pushing any vehicle.car
by bear on 10/02/2021Evan was easy to work with. went out of his way to help us find the right vehicle. never used high pressure tactics. very patient and professional throughout the whole process.Great Service!
by Hansen on 09/17/2021Everyone is so nice and keeps you informed on what is happening with your vehicle..The Yangspirience
by FUNERALGUY1 on 09/16/2021Mike Yang went above and beyond to ensure my experience was top tier. Not only was he thorough in explaining all of the intricate feature my vehicle had to offer, he also was friends and down to earth the whole time while doing it. It's not… everyday you work with a carsalesman whom you can relate to. Mr Yang had definitely made me a repeat client of Schaumburg Honda. I would not have purchased my vehicle would it not have been for his professionalism and down to earth salesmanship. He truly encompasses the motto- do u to other as you would want done to you. He was able to put himself in the customer's shoes. Thank you Mr. Yang!Honda Pilot Special Edition
by Cheryl Jandernoa on 09/13/2021Love my pilot - especially the color! Thank you Jeff for finding it for me!!Outstanding experience
by Michael G on 09/09/2021I was very happy with the overall experience I had with Brilliance Honda working with Max. He was very professional, easy to work with, listened to our goal and got us to a spot we were very happy with. Will definitely keep this dealership… and Max in mind for future vehicle needs!Ziegler's Ace purchase
by David Z on 08/03/2021Robert did an excellent job in assisting me with a replacement Honda Pilot!Great Service
by Brilliance Honda Crystal Lake on 07/02/2021This car buying experience was the best we've ever had (we've had at least 4). No pressure, very comfortable with the salesman Max Ring and financing with Darryl. Both were very thorough with walk-thru, explanations, accommodations, and… friendliness. Couldn't have asked for more except maybe a Starbucks vanilla latte. Will definitely recommend this dealer ship and salesman, Max Ring! Thank you for a great experience!Excellent and easy process
by Bill on 06/21/2021Everything went smoothly when I came in to return my leased vehicle and lease a new vehicle. Evan my salesman was awesome. Highly recommend you ask for him.Great Experience
by Tim on 05/04/2021The team was great, the price was fair and the service was fantastic! We drove an hour to take advantage of their service and we'll do it again!Purchase Experience
by Les Fafard on 04/19/2021The sales person was personable and showed interest in assisting me in purchasing a vehicle. He followed up with me and made several suggestions that would help me move forward in the purchase. The financial person was also very helpfu.… Since my wife had recently passed, my granddaughter accompanied me. Both Max and Darrell were very cordial to both of us, addressing and answering our questions.Good dealer
by Israel Aviles on 04/14/2021Brilliance Honda has no-nonsense sales guys on staff. I hate nonsense and hate having my time wasted. They assisted me quickly and without issue.
About our dealership
Hi Matt, we're happy you found our staff to be so supportive during your experience here at Brilliance Honda Of Crystal Lake. Please let us know if there is anything else we can do for you; we are more than happy to help! -Brilliance Honda of Crystal Lake
by Savy Robinson on 07/07/2025