Westfield Ford
Customer Reviews of Westfield Ford
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by Juda Andrade on 02/12/2025updated 02/19/2025My experience was phenomenal from the ONE AND ONLY AMEN AND THE FINANCIAL MANAGER HIS NEPHEW great customer service they had provided us a lot of options and me and my wife walked out with 2 cars MOST DEFINITELY BUYING ANOTHER CAR FROM… THESE SPECIFIC PEOPLE BECAUSE THEIR ARE BRUTALLY honest and they don’t play games when helping out the community we need more people like them and encourage ford to give them A HUGE APRAISE AND RECOGNITIONWestfield Ford
by J. Smith on 12/27/2024updated 01/03/2025Everything was smooth and clean.Rick is the man!
by keoheron on 10/26/2024Rick was great. He was quick, direct, and honest. He helped to accomodate our unique situation and made sure the deal got done. Very pleased, and will recommend everyone I know to Sam and Rick.Hi Keoheron, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Rick was great!
by Mrs. Ne on 10/01/2024Rick was great to work with! Very knowledgeable and answered all of our questions. Not pushy like some sales people. I would definitely recommend working with him if you’re looking for a vehicle.Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Over the top service!
by TJChicago on 08/06/2024updated 08/16/2024From Alex our salesman to Tony in management, our entire time spent with Westfield to purchase a brand new Bronco Sport was over the top friendly and hassle free! We never felt pressured to make a purchase but instead encouraged to make… sure we received exactly what we were looking for within a comfortable price range. Everyone went above and beyond our expectations, which is rare these days. We are a Westfield Ford family already but this process with Alex, Tony and Moe in finance will ensure our business will remain with the team at Westfield.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
Ford Ranger 2008
by Luis Lopez on 07/14/2024Very good purchase Edmund was very helpful stood on our part he will always try to do 50/50 for everybody great guy hoping to seem again.
Great service.
by WPLogan on 05/23/2023Great car buying experience, quick, efficient and courteous. Took care of all our needs from beginning to the end.Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Zero Stars
by Katherine Daven on 01/26/2022All of the experiences that I had with the sales team were dishonest and disrespectful. I would not recommend this business to anyone. I am sorry I did not read the reviews on this site before going to this showroom. I realized later that… I am not the only person who had a bad experience with this Ford dealership.I’m happy with service department wait time
by Brandon on 01/13/2022Scheduled a service oil change arrived early and they proceeded to tell me it would be an additional hour and a half to two hours just for an oil change go elsewhere!over charge
by sad customer on 11/14/2021I was at your ford dealership on Saturday looking at your cars for sales we went to look at the bronco and the MSRP was one price and on a paper that you's wrote added 8 to 10,000 to that price that is illegal. I will make sure I let… everyone know how your company take advantage of there customer. We have bought a few cars from your company but i will never go back after that.Not recommended
by Poncho on 09/16/2021The sales team are dishonest, they’ll add extra warranties to your purchase without asking you and lie you about many other things. I left very disappointed and wishing I had read the reviews before visiting this dealership.Certified fail
by Tom S on 08/30/2021On 5-22-21 I purchased a 2018 Ford F150 XLT. My salesperson Devin confirmed it was a ford certified pre-owned and assured me it passed a rigorous 172 point inspection. I also talked with Mike who was drawing up papers for the sale who also… confirmed certified pre-owned vehicle which as a buying customer made me feel confident about purchasing this vehicle. I also purchased an extended service plan with vehicle. As the paperwork was being worked on Devin was going over the vehicle with me and showing me all the new features of the 2018 F150 XLT I was trading in an older 2009 F150. One of the new features was the sync 3 system with touch screen control. The sync system was not responding to touch set up Devin also tried to work with it but was also having a problem with it. After some discussion with Devin and knowing I was to return Monday 5-24-21 with title and spare key for trade in we could figure system out with an update. I left with vehicle in good faith that on 5-24-21 problem with sync screen could be resolved. On 5-24-21 I returned and Devin tried again with no remedy to figure out sync system and I was then instructed to make appointment with service department. My service date was 6-4-21 and at this time I was told the vehicle needed a new sync module and would be contacted when the part came in. I was contacted on 6-15-21 that sync module was in and an appointment was made for service with Nina for 6-21-21 @ 7:00am. On 6-18-21 I called Devin about my appointment for service on 6-21-21 and my concern about the $100 deductible on E.S.P. because this was an issue before I left Westfield Ford on 5-22-21 day of purchase. Devin told me he would look into it and have answer on 6-21-21 when I bring vehicle in for service. When service was completed on 6-21-21 I was told the deductible of $100 could not be waived. I was disappointed to hear that and do not understand how this vehicle I purchased being a Ford Certified pre-owned and undergone a rigorous 172 point inspection and this problem existed before I even left Westfield Ford yet was charged to me on the E.S.P. I was also disappointed when I asked Devin that day of service on 6-21-21 about talking to someone about decision and was told that nobody was there that I could plead my case to about changing it. I still feel that the $100 should have been waived for that service considering it was an issue before sale.Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like an opportunity to make this up to you. If you are willing, please reach out to Westfield Ford's General Manager, Carm Scarpace, at (708) 354-8600 so we can work towards a resolution.
Bad Experience
by Bad Experience on 08/04/2021My service experience with Westfield Ford was a nightmare beginning with service writer Tony’s lack of respect and zero professionalism which leads me to never again visit this place and never again purchasing Ford products 3-1/2 weeks into… repair Ford did not honor my aftermarket warranty. They made several promises as to when the vehicle would be ready and they never lived up to their word. They threatened me to pay a $900.00 bill or they would not release my vehicle, the actual bill was only $600.00! A manager intervened and was able to get my bill down to $381.00 again for work I never authorized! This place does nothing but scam people!!Hi, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact General Manager, Carm Scarpace, at (708) 354-8600 at your earliest convenience and we will do our best to make this right. Thank you!
DISAPPOINTED
by Horrible on 06/14/2021I had a 7:30am appointment in which I was checked in at 7:15am, simple oil change, fix a running board & align rear door of my f150, while sitting in the waiting area the 2 service advisors walked past me numerous times & assisted other… people to advise of what their status was, at 11:00am I decided to inquire about my f150, they chuckled and stated that they didn’t know that I was sitting in the waiting area in which the service advisor that checked me was aware of me waiting, the other service advisor stated to me that my f150 was not touched yet & was parked in the lot, so I decided to leave since I wasted a day off of work without pay to accomplish nothing, no apologies or anything from the 3 service advisors, I would not recommend this place, horrible service!Hi, it is disappointing for us to hear that your experience was anything less than great. Please reach out to our General Manager, Carm Scarpace, at (708) 354-8600 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Couldn’t be more UNSATISFIED
by Unhappy customer on 04/26/2021Tried for the 4th time after purchasing my car less than a year ago and every time its worse then the last. Customer lost.Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Westfield Ford's General Manager, Carm Scarpace, at (708) 354-8600 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
No Longer a Customer
by John Osborn on 02/14/2021I have purchased 3 vehicles from Westfield Ford since 2013 and currently own a 2018 Escape. I have had nothing but a multiple of issues with the service department. Last year my vehicle was recalled because of an error in my computer system… where coolant was leaking into the engine. Westfield accommodated me and provided a rental car. The issue I had is that I noticed leaking oil from my vehicle when I got home. I brought my vehicle back to Westfield that week to fix the issue and they claimed they fixed the issue. That same week I noticed leaking oil from engine again. I again had to take my vehicle to Westfield to get my engine reassembled. Steve Barry had to jump in and finally get my engine properly assembled. I was frustrated that I had to take my vehicle to Westfield multiple times to get my engine reassembled so in the survey I was given I provided negative feedback. I also provided negative feedback in a survey where I dropped off my vehicle for an oil change and my vehicle sat in the parking lot for over 3 hours before they touched it. I had to rearrange plans that day and was frustrated that it that long to get my vehicle served. I have also had issues where oil changes have taken longer than they said they would. On 2/13/2021 I was replacing a headlight and was having issues with slack in the wire because of how the headlight was assembled. I reached out to Westfield that afternoon to see if they could take a look at it. I realize it was a Saturday afternoon and that they were super busy but the service technician I spoke to was not willing to be accommodating. My vehicle would have been in the service center 5-10 minutes so I did not feel like my ask was unreasonable. I was frustrated with the service technician not willing to hear me out and said I would take my vehicle to another dealership. The service technician replied saying, "Whatever that's okay you bomb us on surveys anyway." After hearing that I hung up. Knowing that the service center feels that way about a loyal customer since 2013 I will no longer get my vehicle served or purchase another vehicle at Westfield again. I know if I provided that type of customer service in my line of work I would be disciplined. I am beyond frustrated with the lack of respect from the service department and I’m done dealing with it. I know it won’t be hard to find another dealership with a service department that provides better customer service than Westfield Ford.John, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Westfield Ford, Inc.. Please reach out to our General Manager, Carm Scarpace, at (708) 354-8600 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Excellent service experience
by Kristy Z on 12/04/2020On Friday, December 4, 2020, I received tire services from Westfield Ford. Let me say, the customer service that I have experienced was phenomenal. I didn't have to wait long, and the staff was super friendly. General Manager Steve, who is… the friendliest GM I have ever met, greeted me and answered my questions successfully in a comforting, professional manner. He really made sure I was satisfied with everything. Oh, and not to mention, the dealership was spotless. I highly recommend this dealership! Thanks, Westfield Ford for the top-notch service!Kristy, we are so pleased you enjoyed your visit to Westfield Ford, Inc.! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Guest relations manager
by guest complaint on 10/06/2020I was reaching out becuase a service member called me and it was very disterbing. he stated that my bad service review was why he was losing his job and was blaming me, very passive aggresive and unprossesional. usually ron an older… gentleman takes care of me and hes the best but this guy called me on my personal number idk how hw got it whicih was also werid.Never again
by Steve on 08/29/2020Went in for a complimentary oil change and tire rotation because of an unsatisfactory work from the last time I was at the dealership. Once again I am unsatisfied with the work performed. At the prior appointment the tires on my F150 were… supposed to be rotated and they were not. I wrote a review explaining what happened and the dealership offered a complimentary oil change package which I thought was a nice gesture. I went in this week for the work and once again they did not rotate the tires per the work I was supposed to receive. I waited over 2 hours for the oil change and did not realize the tires were not rotated until the next day. I did contact the service rep to let them know and told him I will never step foot in Westfield Ford again.Steve, we are so disappointed to learn of this situation. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please call Westfield Ford's General Manager, Carm Scarpace, at (708) 354-8600 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Thank you and take care.
2011 f150 STX 5.0 Black
by Mark K on 08/22/2020From start to finish Westfield Ford is the Best Ford Dealer in this area! sales service nice people to work with! This is the One!Bad customer service
by Joe Cross on 07/16/2020Called Miguel to schedule mobile airbag replacement. Made an appointment for 9 am in two days after I called. Miguel said he would call me next day to confirm appointment. Never called. I had to call him and he says,I was only in for a… little while yesterday. Sorry. Ok so see you tomorrow at 9am. 11:10 ,Arron calls and says,hey I’m in front of your house. OVER 2 hours late. No phone call. “Hey were going to be late “. No phone call from Miguel. “Hey sorry about that let’s reschedule “. Nothing. So now when I meet people and they ask me about my car. I tell them to stay away from Westfield FordJoe, thank you for sharing your feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call our General Manager, Carm Scarpace, at (708) 354-8600 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Hi Smith, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 01/04/2025