Customer Reviews of Fletcher Jones Audi
Review type:
amazing service
by jillybundanoon on 11/16/2017THANKS very much very caring prompt service from Tim Mettile. THANKSExcellent Purchase Experience at Fletcher Jones Audi
by tanglewood on 11/06/2017From inquiry to delivery, we had an overall excellent experience with our recent purchase of an Audi Q5. Omar responded quickly to our initial internet inquiry with a compelling price, then proceeded to walk us through finance preparation,… and finally delivery with a patient walk through of the multiple technology benefits that our Q5 afforded. Meeting Roy to sign paperwork was pleasant with knowledgeable but not heavy-handed additional financial offers. All-in-all, we were pleased with the experience, and would recommend these folks to others.Hi Tanglewood, Congratulations on your new Audi Q5! We are thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased Roy made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us! We wish you many miles of enjoyment in your new Audi Q5! Dan Flood General Manager
5 star service
by rjb63chicago on 10/16/2017Outstanding team, a truly superior service experienceHi rjb63chicago, Thank you for leaving your feedback! We are pleased to hear that we were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time! Dan Flood General Manager
very good service
by junY666 on 10/09/2017very quick response. everything good so farHi jun7666, Thank you for taking the time to leave us your feedback! We are pleased to see we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. We look forward to working with you again in the future and if any questions arise, please reach out. We are always happy to assist.
Audi Q5
by Briannaj424 on 10/08/2017Fletcher Jones killed it... we just wanted to look at numbers for a possible trade in on a new Q5 and at first glance we were uncomfortable with our options so we left and thought we will just wait... but Clarissa called us back after… working some details and came back with numbers we were far more interested in. We really appreciated her and the Audi team working to get us into a new car. Could not be happier!Hi Briannaj424, Congratulations on your new Audi Q5! Thank you for providing your stellar feedback! We are pleased to hear that our team and Clarissa went above and beyond and made sure to provided you excellent service every step of the way. We strive to provide the world-class guests experience, therefore its nice to hear that our team is delivering. We are happy to have earned your recommendations. We look forward to assisting you in the future. If any questions arise, please contact us. We wish you many miles of enjoyment with your new Audi Q5!
Continued great service
by A4andQ5owner on 10/05/2017Fletcher Jones continues to be a great place to have our Audis serviced. They are professional and make the experience as easy as possible with shuttle service and texting communicationsHi A4andQ5owner, Thank you for leaving your feedback! We are pleased to have been able to have earned your 5-star rating! We love to hear that our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help!
Great service!
by AmyBucktown on 10/04/2017Fletcher Jones makes it very easy to bring my car in for routine maintenance. I arrived a little early for my appointment but they had my loaner car ready to go right away. They completed the service very quickly as well as the recall.… Tim provided me with a direct number which I could text and let him know when I was ready to bring back the loaner. I like that I could also pay online making for a quick transaction upon arrival. Would highly recommend!Hi AmyBucktown, Thank you for leaving your feedback! We are pleased to hear that Tim was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time!
Got Bang for the Buck! Excellent Sales and price
by seaharrior on 09/27/2017Got Audi Q7 from FJoneSaudi worked with the sales person Michael Kransnow, best guy to work with. No issues, spoke over the phone about my price, worked through, no hassles just went there and got the car with short further negotiations.… Definitely recommend my friends and family, specially to work with Mike.. Best Sales person, no games ever..Hi Seaharrior, Congratulations on your new Audi! We are pleased to hear that Mike provided you the world class guest experience and made the whole process enjoyable from start to finish. We strive to be the best in the industry so we are am happy to hear your praise. We look forward to continually assist you in the future and if any questions arise, please do not hesitate to contact us! We are here to help.
Worst Experience Ever! Luxury Car Prices, Used Car Treatment
by spock1234 on 09/08/2017Do Not Buy from this Dealership! They are [non-permissible content removed], who do not deserve your money. Two weeks ago, I purchased a CPO 2017 A8L 4.0T from Fletcher Jones Audi in Chicago. Given that it was a CPO vehicle purchased from… a 'Magna Elite' dealer, I did not go over it with a fine toothed comb. I relied on the 300-point check and Audi's high standards for CPO vehicles to be ensure that I got a 'like-new' car, as promised in Audi's CPO literature. I noticed crumbs in the back set, and dried coffee in the cup holder (??!!), which I asked them to clean while I completed the paperwork. Their finance guy lied repeatedly about 'problems' my pre-approved loan from BOA trying to convince me to take out a high-interest loan through the dealership. He was speechless when I called BOA in front of him and got confirmation that he was lying. That should have told me what kind of people I was dealing with at this dealership. When I got home and did a complete inspection, I found that in addition to being filthy, the car had several defects/blemishes - from a cracked skirt under the front bumper, and damaged leather on the rear seat, to gouges in the center console plastic and wood trim. It was clear that the car had not gone through Audi's required 300-point check, or undergone any sort of reconditioning prior to being sold as a CPO vehicle. The 300-point checklist they gave me was a lie. Neither the salesman (Omar) nor his boss (Brandon) told me about the damages to the car. I immediately took the car back to the dealership and asked them to fix the issues. They agreed to fix the broken bumper, but refused to fix any of the other issues. They claimed the car was detailed, but it was filthy with food residues when they returned it. I provided photos showing the condition of the car and gave the dealership multiple opportunities to make it right, but they refused. The GM of the dealership, Dan Flood, did not even have the decency to speak to me directly. Instead, he hid behind his salesman and service staff. Now, I am stuck with spending $5000 out of my pocket to fix the defects int his car. If this is how they treat a customer buying their flagship sedan, I can only imagine how other customers are treated. I cannot recommend this dealership to anyone. If you want to buy an Audi, I recommend the Audi Exchange in Highland Park. They seem to be decent and honest. [HTML removed]Dear Venkat, I understand your sentiment on the situation and my apologies that the car was delivered to you before it had gone through the proper inspection and reconditioning. Completely our oversight but we took the car back and repaired more than just the bumper and everything passed Audi's CPO standards. In addition, we reimbursed you for the detail you obtained at your local dealer. I sincerely apologize that this was your experience but I have been honest and straight forward in my correspondences with you in regards to the timing it would take to fix your vehicle. Dan Flood, General Manager
Purchase
by slosey73 on 08/28/2017I was able to easily find the car I wanted online, made an appointment with a salesperson via email. When I arrived, she was busy with another client but a sales manager quickly jumped in and got the process started. I was able to… view/drive the car within about 10 minutes of arriving. I had a price in mind from working with another dealer on the same model/equipment and Fletcher Jones and the sales manager were able to match that price with minimum back and forth. The entire process took less than two hours. Very happy with my new car.Hi Slosey73, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!
Great staff, great experience
by CHI_Audi_Owner on 08/18/2017The whole team at FJ Audi is great to work with anytime service on our vehicle is needed; I know everyone can be counted on to resolve whatever the issue is the right way the first time.Hi CHI_Audi_Owner, Thank you for leaving us a great 5-star rating. We strive to provide the Fletcher Jones Difference each and every visit to our dealership. We are pleased to hear we are delivering! We look forward to assisting you in the future!
10k service
by CLara805 on 08/02/2017Gerardo always does a great job when I come in for service and is a great service advisor. The only complaint I would have to say is the washing of the car has gone down hill. The car wash at the new faculty leaves the car with many water… spots and fine scratches. It disappoints me because getting a clean car after being serviced was always a given at the old faculty.Edit: Claire Rocco reached out to me and resolved my issue. I am satisfied with the outcome and applaud the fast response to my complaint about the car wash.
Customer Service Plus
by AudiOwner on 08/01/2017David, my Service Advisor at Audi is very professional and knowledgeable in seeing they my car receives the required maintenance checks. Thank you David for your excellent customer service! Thank you 'Fletcher Jones Audi' in your… recruitment and retention of great employees.Hi, We appreciate your 5-star rating and are happy to hear that David provided you with an exceptional visit. If we can be of any further assistance please let us know. -Dan Flood, General Manager
Great Experience
by spencer_s on 07/12/2017Had my car taken in for a standard service check-in and found out I needed much more than that. My service rep was very patient with me on making decisions on what was critical for right now and timing the rest of my work. My car was done… on-time, and I was 100% satisfied with how everything turned out.Hi, We appreciate your 5-star rating and are happy to hear that you were provided you with an exceptional visit. If we can be of any further assistance please let us know. -Dan Flood, General Manager
Great Dealership, Great People
by andy773 on 06/28/2017I haven't bought a car since 1995. I was nervous about the negotiation process. I shouldn't have been. When I sat down to negotiate, I presented my numbers, what I was looking for and within two minutes had made a deal that I was very happy… with. And they also gave me a great deal on my trade-in. Very nice people, very easy to work with.Hi Andy, Congratulations on your new vehicle and thank you for your raving review! We are glad that you were provided with an excellent sales experience during your vehicle purchase. Please let us know if we can further assist you. Dan Flood, General Manager
Worst experience ever
by babace37 on 03/01/2017I never leave bad reviews for any businesses whatsoever. However, I just want everyone to know this dealership engages in actions that are predatory and simply felonies if you ask me. I traded in an Audi A5 with 10k miles that was not even… 2 years old for a brand new A7. KBB and other sites valued my A5 at 32k. I was told that they are giving me a good price and close to the car value. Long story short, they ended up valueing my old car at 20k and adding the difference to the new loan (balloon loan that was never explain to me) . It is however my mistake since I didn't read every line carefully, but I trusted the sales person since I've been buying and leasing cars from them for years. I understand dealerships want to make money, but this is just illegal. BTW, they sold my A5 for 32k couple of months later. I found the sale online through the VIN number. I'm contacting the Bureau of Consumer Protection and reporting it.Hi Bobby, we are disappointed to hear that we were not able to deliver a world class guest experience. According to our records, the purchase of your A7 occurred 2 years ago and appears to be your first purchase with us here. While we are unable to renegotiate your deal, we invite you to come in and give us another chance. We would be happy to look at your current lease and review if there are any current programs that may help you. Please feel free to contact me if I can assist with scheduling an appointment, my direct line is (312)628-4414. -Claire Rocco, Guest Care Representative
Review of Michael Krasnow
by jchampli on 10/27/2016Loved Michael, felt like I was talking to a buddy, not a sales guy.Hi Jchampli, Thank you for leaving your feedback! I am pleased to hear that Michael was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help.
Reliable Service
by leah1234 on 09/24/2016I enjoyed the breakfast bar at the new modern facility.New Fletcher Jones Audi Service Center on Elston - Wow!
by Outie_Q5 on 09/21/20165 star service and treatment. I was blown away by the new service center, the staff and how easy everything was. Very impressed.Above and beyond
by uncle_sam1 on 09/17/2016Service manager Andrew and Service Drive Manager Tony did an awesome job resolving a concern I had with a specific vehicle. Working together, they assisted me by working together and ordering me a key. Not only were they professional but… also down to earth and I enjoyed speaking with them each and every time. Dave a service tech. also assisted and was extremely nice and a pleasant to chat with when he worked on the vehicle. Really nice guys who care to put a smile on the customers face.Great Service Center and Staff
by audichi on 09/17/2016We always bring in our cars to FJ Audi for regular maintenance and other services when needed. Jon is our go to service coordinator, and he does a great job of keeping us informed and making sure everything runs smoothly. I especially… like the shuttle service and loaner vehicles they offer since it makes appointments so much easier. Having an amazing waiting area and free breakfast also has it's perks.
- Complimentary Coffee
- Television
- Customer Lounge Area
Hi Jillybundanoon, Thank you for leaving your feedback! We are pleased to hear that Tim was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Dan Flood, General Manager
by fjaudii on 03/16/2018