Berman Nissan of Chicago
Customer Reviews of Berman Nissan of Chicago
Review type:
Nissan Rogue 2018
by Humberto6834 on 11/02/2018I just upgrade my 2004 Nissan Xterra for my new 2018 Nissan Rogue. I LOVE Nissan, I'm driving Nissan for long time, and I'm very happy with Berman Nissan. Service and now sales. Highly recommended.Sentra 18
by maria7524 on 10/18/2018We came to buy our first car, is a beautiful Nissan Sentra 2019. The building and office in this location are so nice and everything is so new. The service department has a lot of advisers and you can do the oil change in 40 min.maria7524, thank you kindly for your feedback and review. Congratulations on your new Sentra and welcome to the Berman family!
Pathfinder
by Dominguez8634 on 10/15/2018This is my second car from Berman Nissan of Chicago and Jesus Aguilar. I love the way how these people do bussines, everything is really easy and they work with you. I like the service too.Dominguez8634, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Pathfinder and welcome to the Berman family!
Great
by Erod718 on 06/01/2018Great customer service and very knowledgeable. No pressure to make a purchase and they answered any questions we hadErod718, thank you kindly for your feedback and review. Welcome to the Berman family!
2017 Sentra
by Eliseo923 on 03/26/2018Came in looking for a car and Pedro Ballesteros helped me out. He was very helpful and got me the deal I wanted. Great experience.Eliseo923, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Sentra and welcome to the Berman family!
Nissan Altima
by MARCO5689 on 02/24/2018I always brought my car to this dealership to do an service and this time I did my upgrade program. Really good service and friendly staff.MARCO5689, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Altima and welcome to the Berman family!
My car number 3
by alvaro3477 on 02/23/2018This is my second car and I returned to Nissan to buy a car for my Godson. My experience has been an awesome one. Excellent sales people.alvaro3477, thank you kindly for your feedback and review. Welcome to the Berman family!
Altima 2016
by Curtis5609 on 12/18/2017updated 12/26/2017I had a wonderful experience it was quick easy and convenient. I love the hospitality of the dealership and highly recommend it!Curtis5609, thank you kindly for your feedback and review. Welcome to the Berman family!
Worst experience EVER! Very Deceiving. NON-TRUTHFUL!
by HenryHH on 12/04/2017Manager Adelita offered me a price. Issac made sign paper that had the amount they were going to give it for me for but he NEVER explained anything on that paper and only said something between the lines of this is the paper stating we are… going to give you the car for this amount. Like What in the world is a "city package" Isaac? Second manager I worked with, Sam (the GM), even stunned when mentioned that the price that was given was NOT the one that we were told and given by Adelita. So He left and came back, I assume that possibly in order to help out Adelita because of what she offered me was maybe too low he used the old "you signed it and we can't do anything about it tactic." Adelita said one thing so you side with her or the customer? To make money and their commission, I assume Sam sided with the manager of course. Sam listen to the customer, if Adelita messed up on the price then she messed up. Issac mentioned we were going to talk to his sister, and get the numbers explained again. NEVER HAPPENED, instead got teamed up Marcin, NO numbers were explained once we got there even though Sam said that they make you sign it twice (once on the floor and once in the finance department) so that way if you have buyers remorse you can back out of it. Marcin only explained more about the EXTENDED warranty, after that it was all sign, sign, sign, sign. He did NOT explain any final numbers, questions and anything in those lines. Had we been explained ONCE more we would have known what was on there and just back out of the deal and left and that would be the end of story. anyways WORST experience ever, I honestly think half of these reviews on here are fake. A lot of accounts created under my email, Isaac said we were going to do it together, so I still don't know why he did it all for himself under my email. Isn't that against policy for all the dealer rating sites? So This is the Real Review. I wish I hadn't gone here. please be aware, if you deal with Isaac just make sure you get him to explains what he is making you sign, as for Adelita if she gives you a set price, Fight for it, she probably says it to lure you in but then hides charges to make it seem like you're getting a good deal when you aren't. As for Sam, he possibly won't help you. He wants money and the commission from sales, he will most likely side with his sales people and managers, and find a way to use what you signed against you. Sam be more for the customer and not the money, you're their to help the customer. and finally Marcin in the finance Please make sure he goes over ALL the numbers and not just the extended warranty. He must love to push out extended warranties but not remind people what they are truly signing for. I possibly will take it up to corporate but I figured I share my nightmare.Thank you so much for your review, we greatly appreciate your comments, and will certainly look into everything you wrote about. We would also like to have our Owner Loyalty Manger Angelo Beltrano reach out to you to see what we can do to rectify this situation.
Second caf
by Wargudo2 on 11/25/2017Second car we get from berman nissan of chicago isaac helped us thru the process great service always coming back. To the berman nissan family.Wargudo2, thank you kindly for your feedback and review. Thank you for continuing to be a part of the Berman family!
Sentra
by Edward45 on 11/11/2017Came here this morning with my father to obtain a new vehicle and our experience was like no other. The Customer Sales Representative that helped us was very helpful and made us feel very welcomed. I would gladly come here again in the near… feature and highly recommend coming to Berman Nissan of Chicago.Edward45, thank you kindly for your feedback and review. Congratulations on your new Sentra and welcome to the Berman family!
Awesome service
by Junior17 on 11/13/2017came here for the second time to get a new Altima great service from Isaac and the Berman family definitely recommend them come see them and get your self a new car. Thanks guys great sales service.Junior17, thank you kindly for your feedback and review. Congratulations on your new Altima and welcome to the Berman family!
Rogue sport
by Adelamorales on 10/14/2017Domenica was my sales person, highly recommended her!!!! Great deal, beautiful establishmentAdelamorales, thank you kindly for your feedback and review. Congratulations on your new Rogue Sport and welcome to the Berman family!
2011 Toyota FJ Cruiser
by oldbaldsob on 10/04/2017What a positive experience! I worked with Leon, and he sent me a video of the vehicle after I asked him for some close-up photos. That sealed the deal! I flew to Chicago to buy it and the process was faster than I was expecting. I can't… say enough good about Leon.oldbaldsob, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!
Rogue Sport
by Damiana1385 on 09/30/2017I went to Berman Nissan dealer and customer service really good Jesus Aguilar help me a lot with my purchase I really recommend you this place to buy your next new car!! Friendly placeDamiana1385, thank you kindly for your feedback and review. Congratulations on your new Rogue Sport and welcome to the Berman family!
Smooth experience
by ChrisS1 on 09/20/2017Worked with Pedro, who was straightforward and helpful in answering all our questions about the cars we looked at. Negotiations were relatively painless, and the Honda we came away with was a solid deal.Chris51, thank you kindly for your feedback and review. Welcome to the Berman family!
Altima SL
by Giarcalo2719 on 09/09/2017We came to trade in our car and jesus aguilar helped us very well i recommend nissan and jesus aguilar to help you, we love nissan!Giarcalo2719, thank you kindly for your feedback and review. Congratulations on your new Altima and welcome to the Berman family!
Nissan Rogue
by maggie89 on 08/28/2017More than happy and satisfied with the help and business I've made with Jesus.maggie89, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Rogue and welcome to the Berman family!
First time buyer
by Hernandez6709 on 08/25/2017I bought my Nissan Sentra with Jesús Aguilar, on Berman Nissan of Chicago. They helped me out with the approval and gave me a really good deal on my first car. Highly recommendHernandez6709, thank you kindly for your feedback and review. Congratulations on your new Sentra and welcome to the Berman family!
Confused and Totally Chaotic
by mellochord on 08/18/2017I traded in my vehicle for a used vehicle at Berman. This was a one-for-one trade, no cash transaction, no sales tax. You would think that things would have gone smoothly. They did not. First; Once the paperwork was signed I was… told that the car I had traded for needed a new battery. No problem.. right? It took three hours for them to do this. Meanwhile I'm waiting and nobody is telling me anything. I'm just hanging around waiting. Finally, a salesperson comes up to me and says, "the service guys all went out to lunch, but they are back and it won't be long." Won't be long? That's what I heard three hours ago. I would have like to have gone out for lunch. I was starving. Finally after about four hours the manager of the store saw me and said aloud, "what are you still doing here??" I was asking myself the same question. I had an appointment in one hour and told him that I needed to get out of there ASAP, or they could just give me my old car back. That did the trick. Twenty minutes later, the car was ready. Never got a straight story on what or why it took so long. This was pure amateur hour. I've honestly never seen anything like it. 4 1/2 hours to get a car ready that was sitting on the lot? Stuff like this does NOT inspire confidence. The car turned out to be an okay vehicle. And had they done a quick turnaround and got me on the road, it would have been a very different story. This was not professional, it lacked in the simple courtesy of keeping me informed. I've had some experiences with dealerships. This is, by far, the worst.I'm not surprised that you have no recollection. The trade was for my 2013 Ford Fusion Hybrid for a 2013 Nissan Sentra. It's in your records, for what it's worth.
We have no recollection of doing and "even trade" deal with any of our customers. Are you certain your complaint is with Berman Nissan of Chicago?
Thank you for your feedback, mellochord. Please contact Owner Loyalty Manager Angelo Beltrano who would be more than happy to address your concerns. He will do his very best to resolve this situation to your satisfaction. Angelo's direct email is abeltrano@berman.com
Since you have NO recollection of doing a even trade with ANY of your customers. Allow me to rekindle your memory with a copy of the sales invoice. (cut and paste, if necessary) https://ibb.co/n2d2CQ BTW: Why do you use a header on your forms which lists the location of your dealership being on Irving Park when that location is closed? I did my transaction at the Berman on Kedzie Ave.
Rogue Midnight Edition
by alvaradojr67 on 08/07/2017My sales person was Jesus Aguilar. They gave me a great deal. Highly recommended. This my third Nissan on this dealership and will come back for the next one.alvaradojr67, thank you kindly for your feedback and review. Congratulations on your new Rogue and welcome to the Berman family!
Humberto6834, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Congratulations on your new Rogue and welcome to the Berman family!
by bermanauto on 11/06/2018