Customer Reviews of Napleton's Valley Hyundai
Review type:
Fantastic people, full transparency, fair deals
by Johnny Bluz on 04/21/2025
I sent an email to this dealership two weeks ago, Monday morning. I expressed interest in very specific new car they had in stock. I told them very clearly in my email what I was willing to pay for the car and that I wasn't remotely… interested in dealer add ons of any type. I added that if they could meet my numbers I'd go to the dealership that day and drive the car first and then do a deal the same day.
About 30 minutes later I got an email back from the sales manager Ninevah. She said my numbers would work and that we could do a deal. We went to the dealership and met Ninevah who handed us off to a really great salesman, Vasile. He took us out on at test drive and told us everything we could ever want to know about the car. It's cool when the sales people really know their product lineup in depth. After the test drive we returned to the showroom. We sat down and did the preliminary paper work to get the ball rolling. We did come to a brief potential deal breaking point as I was asking for what they said was too much for my tow trade ins.
Ninevah asked if we could go home and wait for a few hours so she could discuss the trade ins with her appraiser who was due in later. We agreed and came home. As promised a few hours later I got an email from her with an attached deal sheet. All the numbers were crystal clear. She didn't meet the prices I was looking for on my two trades, but she came up with a number that we decided was fair. We agreed to proceed with the deal. Due some scheduling conflicts we weren't able to get back to the dealership until that Thursday at noon. We sat with Vasile and sis all the pre finance office paper work. An hour or so later we were in the finance office with a really nice guy by the name of Luis. He was clear, didn't push anything on us and did a great job of getting us in and out of there in about 20 minutes. BTW, when we got their Thursday, Vasile had the car all cleaned up and shiny ready to go. It was sitting in their delivery bay and looked beyond amazing.
Once we came out of finance, Vasile escorted us to the new Santa Fe and proceeded once again to go over all the important stuff with us. He set up our phones into the system and did a once over on other features. He really knew this vehicle inside and out.
I should add that as we were waiting for paperwork to process we went back in to their customer lounge and had a few fancy coffee drinks. Literally every employee we crossed paths with at Napleton was super friendly and very helpful.
The thing that impressed me most was how transparent and quick they all were at getting things done. This was hands down my best new car buying experience ever. That's saying a lot because I've purchased north of 30 new vehicles over the years. Vasile has followed up a few times already just two weeks out to make sure we're comfortable with the vehicle and to see if he could answer any questions. In this day and age folks, this is really a breath of fresh air. Total professionals from start to finish. I highly recommend this dealership to anyone in the area looking for a new Hyundai or nice used car. They had an amazing selection all housed in a really clean and modern looking facility. Solid 5 out of 5 stars across the board. We love our new Santa Fe and truly enjoyed the new car buying experience. Thanks Ninevah and Visile, we appreciate how easy you made it to buy this amazing new SF Hybrid.
193 reviews
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Gilber was great!
by Aamrah R on 04/05/2022Gilber was great to work with and helped us out a lot with finding our car.Hi Aamrah, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Valley Hyundai! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Service Advisor
by Sosasd12 on 03/25/2022Good customer service. Edwin was knowledgeable and attentive.Hi, here at Napleton's Valley Hyundai, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!
Experience
by Abi Aguilar on 03/22/2022Just say Darek was great. I appreciate him taking the time to help me with servicing the car and answering my questions.Hi Abi, we're glad to hear you found our staff to be so informative and helpful. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Great service!
by Jennifer on 03/13/2022My car buying experience at Napleton's Valley Hyundai was so easy and seamless. Before arriving, I called to make sure the car I wanted was still available. Upon arrival, I was greeted by Jordan, who helped me through the process. He was… courteous, kind and very knowledgeable about all of the features of my vehicle. I highly recommend this dealership! Ask for Jordan!Hi Jennifer, we're glad to hear our Staff Jordan took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!
Hyundai Ioniq Hybrid
by MichaelB on 03/12/2022Elizabeth Brent made the experience very enjoyableHi Michael, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Valley Hyundai as your first choice for all your vehicle needs. Safe travels!
Excellent
by Lynette on 02/24/2022A very easy experienceHi Lynette, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
2022 Tucson
by Pawebb9287 on 02/16/2022I had been looking for a new car for a while. With the revamp of the Tucson I headed to Napleton’s and met Spencer C. Through the test drive, multiple emails, and the purchasing process he was kind, flexible, honest, and easy to work with.… This was my first brand new vehicle purchase and he made it a breeze.Hi, thank you for your kind review; we are happy to pass along your comments to Spencer C here at Napleton's Valley Hyundai! Our team is available should you require any extra help.
Sales
by Appreciated on 02/02/2022Elizabeth at Napelton Hyundai was the most honest and respectful automobile sales person I’ve ever worked with. She was very patient as I could not decide between two vehicles. There was no sales pressure from her or her manager Joe. I felt… at home at this dealership and especially since I was dressed very casual not looking as if I could afford the cars I was looking at. They still took the time with me and treated me as if I was already approved for the loan. I really appreciated the way I was treated and would purchase another vehicle from them.Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
New car
by Nancy G on 01/22/2022Stephanie and Demitri were amazing as well as everyone else. Our finance guy was very friendly and explained everything well. Overall a great experience.Tucson Hybrid
by Taylor8297 on 01/22/2022Great experience….Jordan is the bestNo communication or follow through after sale
by B Scott on 01/23/2022October 2020, I bought a 2018 Audi A4 I found on the dealership's website for a decent price. Sales manager Jason didn't seem to like that I was aware of basic finance calculations when he tried the typical "how much do you want to pay each… month?" and rolling in extra charges at the bottom line of the sale. I managed to reach an agreement on the bottom line without all the extra fluff, but was convinced into the "Napleton Experience" package with oil changes (extra for full synthetic which the car requires), Zxilon coverage, Kahu car tracking and other things I would never use. In financing, I also agreed to an extended warranty plan. About 2 weeks after taking possession of the vehicle and many attempts to get any documentation on the add-ons I purchased (none was given to me at the time of sale), I continued to get the runaround from the finance rep I worked with. It was always being put in the mail, or already in the mail, or should they have been sent already. Then I stopped getting responses. The car was close to 30k miles, so I decided to take it to a local Audi dealership for a full checkup and oil change. There I was informed that the vehicle has an Audi Care plan, which is prepaid coverage for all regularly scheduled maintenance through 60k miles. This makes the basis of the Napleton Experience package useless. Also factoring that I would still be paying $25+ for those oil changes included in that package through Napleton. Selling something that was not needed with the car, but offering no information that would have helped me make that logical decision. My next step was to cancel all of the add-ons less than a month after purchase. I received no help from the dealership, so I contacted the extended warranty company directly and was able to get the plan canceled within days of speaking with them. The next time I called the finance rep at the dealership, she seemed surprised I was able to get it done without their help. I then explained that it had been over a month since I was told the documents were being sent to me, and I still had zero official details of what those packages included. I asked about canceling and being refunded for the Napleton Experience package since none of the services included in that package had been delivered. First I was told it was not possible, then I was told it would have to come from the sales department and someone would get back to me. I have never heard anything back. Fast forward to December 2021. I regularly receive messages from the service department regarding setting up oil changes that are covered under Napleton Care, the package I was trying to cancel. I received one of these calls while on a long drive, so I had plenty of time to call and talk to whoever I could reach. I was connected with Brian Anderson. He was kind and considerate of the issue I had and seemed to be working towards helping me resolve the matter. At first he advised he would be working on a prorated refund. I questioned this since none of the services have been rendered, and I began requesting cancellation and refund less than a month after purchasing the vehicle. He seemed to understand and adjusted the wording accordingly. Now a little over a month later, I am back in the same position. Playing phone tag with Brian, or waiting for someone else who has to do some part of the process to get the refund completed. Now I have run into a different issue with the "Napleton Experience" package, which includes Kahu, now LoJack. Kahu is wired into the OBD2 port and immobilizer system. The dealership installed this before selling the car, so it's easier for them to sell the package and not remove the system from the car. Over a year after buying the car, I now need the windshield replacement. No one who performs that service will touch the car or its OBD2 port because it has an aftermarket dongle (the Kahu passthrough attachment) hanging from the lower dashboard. I need Kahu removed from the car in order to ever get my windshield replaced. I called the dealership, was transferred to Jason in sales, and was told it would be $110 for them to remove the system. Not accounting for the fact that their installation of the needless system prior to offering it for sale is the issue. There have been other reports that even if you do not opt for the Napleton Experience package, they leave Kahu in place anyways. Just another way to nickel and dime once loyal customers.Personable and easy to work with.
by Bpbeck_ on 01/02/2022Very patient and listened to our requests. Took our concerns and ensured the were addressed. No exhausting boilerplate car sales statements, which was refreshing.Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Have a great day!
2020 Tucson vehicle purchase
by NickMugavero on 12/01/2021We had a very enjoyable experience, our sales person Jose S.was very knowledgeable,professional and understood all of our needs with no pressure. This was only our second visit and we purchased a vehicle after our first visit we didn’t feel… a need to go anywhere else. We met several sales reps and management personnel that were also very helpful thoughtful and friendly. When we reached an agreement that was satisfactory to both parties it was time to do paperwork then we met Deb who made this process easier than I’ve ever experienced, she was very organized and explained everything in detail, this team made purchasing a new vehicle effortless.Hi Nickmugavero, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Gracias por tu ayuda
by Erasmoo on 11/17/2021Gracias por todo. Hiciste nuestra compra muy fácil y agradable. Te mandaremos gente.¡Hola, gracias por tu apoyo! Estamos felices de poder ayudar. ¡Significa mucho para nosotros habernos ganado su confianza en nuestro negocio! Esperamos verte nuevamente en el futuro. ¡CuĂdate!
Experience at napelton
by Mf626!! on 10/27/2021Joe Williams was very patient and did a great job at putting me at ease with my purchase. I am very happy with my car and will be referring him to my friends and family.Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
The most enjoyable car buying experience I’ve ever had! Thanks Kathy!
by mtalaver on 10/23/2021My family just had the best experience ever in buying a new car just recently at Napleton’s Valley Hyundai. It was all really thanks to Kathy in sales. She made it fun and relaxing while also paying close attention to what we were looking… for in our next SUV. So much so that it was part of the reason we decided on purchasing that Palisade (even after evaluating 3 other brands that day.) Thanks Kathy!Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Hyundai Tucson Hybrid
by Pamnjohn1 on 10/16/2021This is by far the best dealership we have ever bought from Brian was amazing Said was so very helpful!! We love our new Hyundai Tucson hybrid!!!Hi! We're so happy Brian was able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Amazing experience
by Suzzette on 10/14/2021Kostas was super fun, very friendly! He find every way to make sure I made the right decision and we go home with a safe ride. Boss man Fairis was very friendly and attentive one of the best experience here and always recommend to come see… themHi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thanks for the recommendation, and have an amazing day!
Customer
by R.Lopez on 10/07/2021Jazmine was very helpful in lowering my Monthly payment!Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
STAY AWAY FROM DEB CAMPBELL & JASON AT THIS PLACE
by Kaushik Vaghasiya on 09/20/2021STAY AWAY FROM DEB CAMPBELL & JASON AT THIS PLACE Pathetic customer service. Here is my experience: Me and my friend went here to buy Hyundai Elantra SEL. Salesperson Abbas was nice to talk with but the manager JASON was very very rude.… He made fun of us in very arrogant manner. We added review on Google with our negative experience, and Abbas called us again to come and visit and make things right. ABBAS with NICK offered good price for lease to make things right and asked us to remove the review. After finalizing everything, went to financing manager DEB CAMPBELL - she asked for extra 380USD for license plates, which was already part of lease amount invoice. After clarifying that I was able to get the agreed upon price. I leased the car and after a day they called me back and told as per your residency status you are not eligible for lease and rather buy the car - Understandable, but finance manager DEB CAMPBELL without even asking if I want to finance through them ran my SSN for finance that added 6 HARD INQUIRIES to my account and that too with added 2k on car price. 
When asked why inquiries were made, answer was I already gave them permission last time to run credit on me when I leased the vehicle. Does it mean they can run credit whenever they want? So I left with no car and bad credit at the end. I am going to take this matter to credit union and see how it goes. Please please stay away from this store.Best Dealership Ever!
by Rhonda Y. on 09/20/2021I couldn’t have dreamed of a better experience. I walked into Napleton’s Valley Hyundai frustrated and overwhelmed, after having a bad experience with another dealership. The staff at Napleton was extremely pleasant, knowledgeable, and… genuinely wanted to see me in my dream car. To say they went above and beyond would be an understatement. My dedicated sales consultant was Spencer Caudill. Spencer was knowledgeable, fun loving and dedicated to putting me in my vehicle. He didn’t make me feel like just another customer, or that I was being sold to. I felt like I was with a long-time friend, who happened to sale cars for a living. The sales manager Faris Ihmeidan was one of the most kind, caring people I’ve ever met. He was extremely patient, understanding and had a calming energy. I immediately felt that I was in good hands with him and his team. Faris, Spencer and their sales manager Brian Anderson stayed well after closing, to ensure I drove off their lot a very happy customer! I was trading a very recently purchased vehicle, so we had some issues with the title. This caused me to have to return for a second day. The manager Brian, made sure to help me personally, so I was able to be home in time to catch the US Open Tennis final. He even knew who was playing and we briefly discussed the history being made. Because it was a 2day process, a Customer retention specialist Kiayana (sp) also checked in our my process before I left for the day. I can tell you, I will NOT purchase a car from any other dealership, as long as these wonderful people are on staff at Napleton’s! I have since been trying to figure out the best way to send a thank you lunch or small gift to the staff who assisted me. There are no words to express how happy I am to have walked into their showroom. Kudos to the Executive Management team for their hiring, training and being an example of excellent service for staff to follow!Hi Rhonda, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Hyundai Tucson
Hyundai Santa Fe
Hyundai Palisade
Hyundai Sonata
Videos
About our dealership
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
What sets us apart
Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork.
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (6)
- English
- Slovak
- Arabic
- Polish
Johnny, thank you for your support! We're happy we could help. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
by Sue Tilly on 04/23/2025