Customer Reviews of Napleton's Valley Hyundai
Review type:
Fantastic people, full transparency, fair deals
by Johnny Bluz on 04/21/2025
I sent an email to this dealership two weeks ago, Monday morning. I expressed interest in very specific new car they had in stock. I told them very clearly in my email what I was willing to pay for the car and that I wasn't remotely… interested in dealer add ons of any type. I added that if they could meet my numbers I'd go to the dealership that day and drive the car first and then do a deal the same day.
About 30 minutes later I got an email back from the sales manager Ninevah. She said my numbers would work and that we could do a deal. We went to the dealership and met Ninevah who handed us off to a really great salesman, Vasile. He took us out on at test drive and told us everything we could ever want to know about the car. It's cool when the sales people really know their product lineup in depth. After the test drive we returned to the showroom. We sat down and did the preliminary paper work to get the ball rolling. We did come to a brief potential deal breaking point as I was asking for what they said was too much for my tow trade ins.
Ninevah asked if we could go home and wait for a few hours so she could discuss the trade ins with her appraiser who was due in later. We agreed and came home. As promised a few hours later I got an email from her with an attached deal sheet. All the numbers were crystal clear. She didn't meet the prices I was looking for on my two trades, but she came up with a number that we decided was fair. We agreed to proceed with the deal. Due some scheduling conflicts we weren't able to get back to the dealership until that Thursday at noon. We sat with Vasile and sis all the pre finance office paper work. An hour or so later we were in the finance office with a really nice guy by the name of Luis. He was clear, didn't push anything on us and did a great job of getting us in and out of there in about 20 minutes. BTW, when we got their Thursday, Vasile had the car all cleaned up and shiny ready to go. It was sitting in their delivery bay and looked beyond amazing.
Once we came out of finance, Vasile escorted us to the new Santa Fe and proceeded once again to go over all the important stuff with us. He set up our phones into the system and did a once over on other features. He really knew this vehicle inside and out.
I should add that as we were waiting for paperwork to process we went back in to their customer lounge and had a few fancy coffee drinks. Literally every employee we crossed paths with at Napleton was super friendly and very helpful.
The thing that impressed me most was how transparent and quick they all were at getting things done. This was hands down my best new car buying experience ever. That's saying a lot because I've purchased north of 30 new vehicles over the years. Vasile has followed up a few times already just two weeks out to make sure we're comfortable with the vehicle and to see if he could answer any questions. In this day and age folks, this is really a breath of fresh air. Total professionals from start to finish. I highly recommend this dealership to anyone in the area looking for a new Hyundai or nice used car. They had an amazing selection all housed in a really clean and modern looking facility. Solid 5 out of 5 stars across the board. We love our new Santa Fe and truly enjoyed the new car buying experience. Thanks Ninevah and Visile, we appreciate how easy you made it to buy this amazing new SF Hybrid.
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The following reviews are more than two years old. They are not included in the overall rating.
192 reviews
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Excellent Service
by lmedina on 06/06/2012updated 08/06/2025I had an excellent experience at Gartner Hyundai! I researched my purchase a few days before heading into the dealership last week, so I had a general idea of reasonable price ranges for the type of car I was seeking, but I received an even… better deal on my 2013 Sonata thanks to my sales representative (Scott S.), who literally bent over backwards to help me, and their financial salespersons (like Scott L.). Scott S. was not only polite and welcoming to my parents and me, but he didn't beat around the bush during our time together. We asked him about financing and with his extensive experience in that field prior to his work in sales, he was able to provide me with an answer early in our meeting. He was efficient, respected me as a person and customer and didn't waste my time or get my hopes up, which I really appreciated. I spent about three hours at the dealership from the time I arrived until the time I drove off, and that included test-driving two cars, walking around to look at several different models and having inquiries answered by a variety of persons at the dealership. That's been the shortest of my three car-buying experiences.Thank you for your kind review. We appreciate your business and hope you enjoy your new vehicle for many years to come. Don't forget, Gartner Hyundai is always here to help. Should you need anything, please do not hesitate to contact us.
Great deals and fantastic service
by noprophead on 04/27/2012updated 08/06/2025This is the fourth Hyundai (2 Santa Fe's, 1 Sonata and a Veracruz) I have purchased from Gartner Hyundai in Aurora. No pressure, attentive sales people and great deals. Their service center is 5 stars too. If you are in the area you need to… check them out.Thank you for your continued business at Gartner Hyundai. We very much appreciate you taking the time to let everyone know about your experiences here.
Purchased Hyundai Sonata Limited
by hyun201200 on 06/30/2012updated 08/06/2025Purchased a 2012 Sonata Limited. Gartner Hyundai and sales professional Scott Sabella were excellent to work with. Mr. Sabella was very professional, straightforward, and took the time to explain the features of the excellent vehicle… outside in the afternoon when the temperature was approximately 100 degrees. Highly recommend him and the dealership if you are looking for a vehicleBest dealer around!!!!!
by awilliams0577 on 08/11/2012updated 08/06/2025I recently purchased a 2013 from Gartner Hyundai and it was a great experience! My salesperson was Mike Wiley who was a no hassle, straightforward guy who answered every question I had. While waiting to sign paperwork, Mike took my kids on… a tour of the dealership and explained all that they do there. In the future, my first and only stop will be Gartner. Thanks Mike!Unpleasant Experience
by kml50 on 05/30/2014updated 08/06/2025Customer service terrible, would never come back or refer anyone to this dealership
Hyundai Tucson
Hyundai Santa Fe
Hyundai Palisade
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About our dealership
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
What sets us apart
Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork.
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (6)
- English
- Slovak
- Arabic
- Polish
Johnny, thank you for your support! We're happy we could help. We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
by Sue Tilly on 04/23/2025