Dennis Dillon Chrysler Jeep Dodge Ram

by J Mac on 04/25/2024

I would have never purchased this truck if i had known that 125 point certified used meant that they didn't actually even look at the vehicle before putting it on the lot. So the first thing they do is try to sell you the third brake light and the brake light insurance which is a scam. next they put you in a tiny room with a [non-permissible content removed] to finance the vehicle. after that the vehicle is ready for you to drive home except that you can't because the fuel tank is empty as well as the DEF fluid, once you fill the fuel tank and def tank you get on the highway and then you get to figure out what all the lights on the dash are there for, well i'll tell you what the lights are for. Air filter clogged with mud and an egr code due to the vehicle having 3000 hrs of idle time. and after your fourth or fifth trip to dennis with no work being completed you finally realize that you are just going to have to do the work your self. Do not waste your time at this dealership. [non-permissible content removed]

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by Blaine Biggs on 02/15/2022

100% ALERT Dennis Dillion Ram Dealership Stay away from this Scamership in Idaho! I am not one to leave negative reviews but after my experience I felt it necessary. ◦ Back in Sept 2021 I had ordered a 2022 Ram 3500, we agreed upon a price and I made a deposit of a few thousand dollars. It did say in the contract that price subject to change, although they never mentioned that fact. I had corresponded with them multiple times over the 5 months it was on order, especially over the weeks just prior to delivery. Not once did they mention any increase in price. It was not until I was reviewing the contract in financing I noticed the increase in price. The reason they gave was “inflation”. I feel this was a poor business tactic, Hoping I wouldn’t notice the increase. When I pointed it out they made no attempt to rectify it or make other concessions. Knowing I came from California they banked on the fact that I wouldn’t withdraw my purchase after traveling this distance! Additionally, I had specifically told my salesman Connor, do not try to sell me on any extended warranty! Of course in financing they gave me some BS excuse that the drivetrain coverage from Ram had been deduced to only 5 years 60,000 miles rather than 5. This was total Bs as it was clearly posted on the window sticker 5 yrs /100,000 miles. Unfortunately, I had already sent a few Ram buyers to them. I’m in hopes of saving other Ram buyers the grief and negative experience I had. From now on I’ll be dealing with Mark Dodge in Louisiana. A little farther but worth the distance in my opinion. Dennis Dillion save your response, you had every opportunity to make this right or to just be an honest forthright business and you chose to do the opposite. Have a great day and [non-permissible content removed] to Dennis Dillion Dodge Ram in Caldwell!!

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by Jim Johns on 05/26/2021

My experience at Dennis Dillon was outstanding, David Gervais was great to work with in obtaining status of the truck being delivered, getting a fair price for my trade-in vehicle and details on a out of state vehicle purchase. David always returned my calls, answered my questions and made me feel like a friend. My sales representative was Jesus Arriaga, he was very very knowledgeable about my new truck, he demonstrated the trucks features answered all my questions, he treated me like a friend, he worked hard and quickly to get my new truck ready for final delivery and my long drive home (800 miles). He got me connected to my new high tech truck and made me feel comfortable driving my big new truck and understand all the high tech features. Jesus let me know I could call him anytime for any questions or concerns and he would check on me the following day, and he did. David and Jesus treated me like a longtime friend and I made some new friends in the process. Finance was very professional answered my questions and moved through the process quickly, he worked to get me a better interest rate for my loan. In short every one I talked and worked with at Dennis Dillon treated me with respect and was very professional.

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by Bill Ritsema on 05/26/2021

The whole sales department were great! They had a power outage and then their computer system went down twice! In total (2 days) we spent with them was still great, they made sure we were kept informed during the whole time. Jesus even bought my wife and I a hot location! We will certainly deal with them again when we need another vehicle.

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by David on 04/10/2021

Dennis Dillon and their sales staff, especially Benjamin, make the process of ordering the car you want at the best price around and take care of you once the car arrives. Top notch service.

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by Kevin on 02/02/2021

The sales guy was great and good price on the truck but then comes finance and the are sneaky. Selling you warranty crap with multiple line items and they don’t go over how much everything is. Just push you to sign. Then I try to cancel the warranty and they don’t respond. Scam.

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by RR on 09/03/2020

Slick Billy in sales wants to charge $350 for "Documents Processing Charges" alone for a vehicle purchase. Never heard of a dealer charging more than $85 for any vehicle. Is this even legal? BEWARE of this dealership.

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by KevinCarson on 07/14/2019

If you need a Dodge, Ram or Jeep do yourself a favor and go anywhere other than Dennis Dillion Ram in Caldwell, Idaho... They advertised the price of the vehicle at roughly $48,000 including discounts and rebates. I contacted them to purchase on July 1st in the a.m. asked for a purchase order as I was at the bank. They did not respond in time before the bank closed, but ASSURED me in writing and verbally that the rebates would still be good on July 2nd. I contacted again on the 2nd for a purchase order while I was at the bank they didn't respond until the end of the day and stated that the rebate was no longer valid. They said it was FCA's fault and that Chrysler Ram told them not to sell/"drop" anymore vehicles on the 1st. They then proceeded to tell me that the manager was on the phone with Chrysler arguing about the rebates( I believe this was also a lie, because the rebates department was closed while they were supposedly taking to them). They said they were working on it and would get back to me on the 3rd. I finally got a response back on the 3rd with the new revised numbers of roughly $58,000. I chose to purchase the vehicle, had them finally send over a purchase order and my bank drafted a cashier's check. I arrived at the dealership on the 5th of July to complete paperwork and give them the check. As soon as I sat down they brought me a credit app to fill out. I explained that I didn't need credit as I had a check for the total purchase of the truck. They said it's just to put my info in the computer. I filled it out without including my social or birthdate. They brought it back and said they needed both of those pieces of information in order to sell me the truck. I argued this and pointed out that what they were telling me was a lie. They insisted they needed it in order to check my identity against an OFAC list for terrorism and money laundering. When I questioned this and pointed out that all they needed was my name, address and phone number to check this, they said I was wrong and would not proceed with the truck sale without my social and dob. I relented and told them not to check my credit, that I was paying cash. Though they apparently did not check my credit, I became aware of the fact that they were running credit on customers to attempt to persuade customers into Chrysler financing and telling customers if they did use Chrysler financing that they couldn't pay it off before 6 months otherwise Chrysler sends them a nasty gram. The reality more than likely is that the dealership loses their commission from the financing if the customer pays it off before 6 months has passed.(Unethical and probably borderline illegal) in the way they present this information. I'm finally now in the room for paperwork. I pointed out that the po doesn't match up in the line items except for the final out the door price. They said that's all that matters. I relied on them to collect the correct sales tax, alas they couldn't even do that right. I was contacted on July 11th and told that I would owe another almost $800 dollars in order to get my registration from the dmv. I called my sales rep on the 12th explained the situation. He had a sales manager contact me. The manager said it's my responsibility and they would not do anything about it. I let him know that I would be contacting Chrysler again. His response "I don't care. Chrysler has no say in how we do business. Make sure you spell my name right when you call them". Really sad reflection on the RAM brand, that they do business this way. Lied about rebate status Lied about needing my social, quoting the Patriot Act and OFAC. Lied to customers about Chrysler financial Altered the paperwork from the original signed po they presented to me and my bank. Collected the incorrect tax while padding their profit and pushing that error onto me. Rude. Unprofessional. Uncaring They checked every single box on why so many people hate car salesman and dealerships. #FiatChrysler #FCA #DennisDillionAutoGroup #caldwellidaho #idahoattorneygeneral #washingtonattorneygeneral

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by tifftoes847 on 06/14/2018

We’ve been working with management and they are very helpful, great customer service, respectful and they really know how to work with their customers.

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by travisv2 on 09/15/2016

Contacted Anthony though a friend at work. I wanted to trade in my 2014 Ram 2500 fora 2016 Ram 3500. He was courteous and helpful. Sent some pictures of my truck and got a trade in value before we left from Fulton Mo. When we arrived there they honored the price and honored the price they wanted for the new truck. There were no gimmicks no hidden fees no bs to deal with. I have owned 4 new vehicles this was by far my best experience ever. Then when we got the title and licence at Fulton DMV the lady behind the counter tried to over charge me taxes that i already paid. I called Dillon Dodge they talked to the lady and it turned out i overpaid and got a refund from DMV. Thats service after the sale. We will return next time we buy a new vehicle.

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by kennybuck1 on 08/12/2016

Dennis Dillon in Caldwell has given me by far the worst car buying experience I have ever had. Do not trust these con artists for one second. Once your money is in hand, they wash their hands of any responsibility to you. I purchased one of their preowned cars that had less than 100,000 miles and had passed their 120-point inspection with flying colors (so they said at least). Within a week of my purchase, the dash was lit up light a Christmas tree (check engine light, ABS light, service transmission light, etc.). After repeated unreturned calls (the guy that could help me was going to “call me back as soon as possible”), I finally went to the dealership in person. The response I received from the pompous prick in the white shirt at the desk, Scott, took me by surprise. In his words, “our legal obligation to you ended when you drove off the lot. We owe you nothing.” When I asked if he might be concerned about keeping his cash-paying customers happy, or if Dennis Dillon felt an ethical obligation to help fix my situation, his response was stunning. I was told that “ethics have no place in business, and Dennis Dillon is a business.” Their solution after I paid $6,500 cash and put less than 5,000 miles on the car? Trade it in for $500 and purchase another car. So, I lose $6,000 on the first car, they sell me another car that is significantly marked-up in price, and they lose nothing. I will do everything I can to steer people I know away from this company. I will do all I can to help chase these crooks out of the Treasure Valley. Their prices are low for a reason. You get what you pay for. Please do not make the same mistake I did by buying from Dennis Dillon. Do yourself a favor and go anywhere else.

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by kristian4 on 02/14/2016

They called me back the next day, and apologized and confirmed that the price did include the after market rims and tires. So I might actually buy the truck. They have some good prices.

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by Larry_Arizona on 01/30/2016

No reason to haggle on the price already beat everyone in my area. Customer service is awesome. Did everything we asked of them. No Dealer add on. Can't wait till I can buy a truck from them

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by sfranks118 on 01/05/2016

We picked the jeep that we wanted and told the salesman (Billy) we wanted to pay cash. He told us that if we paid cash it would cost us $1000.00 more. This was on a 2015 Patriot. We were prepared to pay the asking price. We will never attempt to buy from Dennis Dillon ever again. We will tell our friends to stay away also. Stephanie Franks Annex Oregon

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by Owen532E on 12/27/2015

Doug our salesman did an excellent job and was very helpful and upfront with everything. Would come back to him again

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by Tan_you on 12/17/2015

Friendly staff, Ron Wurtz was wonderful! He was very knowledgable and straight forward! There was no haggle on your prices, and we never felt pressured or persuaded into extra options. Great, straight dealership!

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by AdamsNewJeep on 11/18/2015

My favorite part of the experience was my interaction with Billy. He treated me with respect and was understanding of my needs. He spent an entire day with me making sure we could get it done and i could leave with the jeep i wanted.

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by bc11316 on 11/03/2015

The best vehicle buying experience I have ever had. Excellent price. drove from Reno, NV, to purchase my truck. Doug was outstanding as was the finance manager. Thanks for the personal service.

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by 2016Ram3500 on 10/18/2015

The actual purchase and dealership visit were really carefree laid-back and relaxed no sales tactics at all very friendly atmosphere. Thanks.

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by Merlin37 on 10/07/2015

I wrote a review on google, but had such a great experience I'm writing one on here as well. Ron Wurtz was my honest sales guy and he had Nick helping. There were no gimmicks or games, everything was ready when I got to Idaho -- Ron even picked me up from the airport. They did not try to pressure me into anything AND I got a great deal on my Jeep. Highly recommend, their prices are hard if not impossible to beat ; there was no haggling or back and forth. Ron and Nick were a pleasure to talk to, and they are on your side. Do yourself a favor and take a flight to Idaho.

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by Daniel_12345 on 09/25/2015

Everything was very smooth. No haggling on vehicle price. You guys were true to your price that was quoted to me 2 months prior. My jeep was already cleaned & full of fuel. I have no complaints. I would definitely buy another vehicle from you all. I'm already referring Dennis Dillon to my friends.

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