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Customer Reviews of Honolulu Ford

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145 reviews
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  • Great experience!

    5 out of 5 starsby JPG on 04/28/2024

    I just purchased a truck from Honolulu Ford today and had a fantastic "Ekahi" experience! The team went above and beyond to ensure a smooth and seamless process. From start to finish, they were professional, friendly, and knowledgeable. I'm thrilled with my new vehicle and would highly recommend them to anyone in the market for a new ride. Great job, team! 5 stars and well deserved!" Special thanks to the managers Angela, Mark, Victor And of course "The Hidden Gem" sales guy Cody Konashiro
  • TERRIBLE SERVICE!!

    1 out of 5 starsby TI MO on 04/15/2022

    If I could give zero stars I would. This is not the first disappointment from Honolulu Ford. The first disappointment was bringing my almost new truck to the service department for a quick fix and them keeping it for 2 months not knowing how to fix it. The second time I go to change tires and spend all day getting Uber‘s to and from only to find out they never had the tires and didn’t do anything. I cross my t’s and dot my I’s and talk to several people there who insured me they had the tires, they could get my work done within the day, and I’d be able to drive my truck home, I uprooted my day and they’ve done nothing! They’re not willing to own up to their mistakes and terrible customer service. Everybody who works there knows nothing about cars, maintenance or anything in between. The service department couldn’t even help me with the right tire size, and they made me do all their legwork having to talk to the service department and order the tires. Service advisor Fey is downright terrible. When I picked up my truck with a door ding and a chip in a side window, she pointed to an agreement that said “not responsible for damages” even though I had pictures and an absolute pristine truck. I WILL NEVER GO BACK THERE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • Service department

    5 out of 5 starsby Jesse on 03/06/2021
    updated 03/12/2021

    I appreciate all your hard work . Thank you Shaqueta ,Julia and Fey. You help me every time . Very perfessional and listened to what the customers needs and want done . Keep up the great work Jesse
  • Unsatisfied

    1 out of 5 starsby Unsatisfied on 01/12/2020

    My experience with Honolulu Ford is very unsatisfied and very poor service . First, I went through multiple sales associates because the first one only talked about himself and did not know anything about the vehicle. He only wanted the sale and probably could care less about customer service. The second sales associate was a little better but in the end, very poor customer service as well. I was treated as just another customer and only the sale of the vehicle was the focus to the sales person and the environment of the process was worst. The questions I had asked was not answered truthfully, i felt that the sales person cared about getting more customers in a day rather than concentrating on the first deal that was being completed. Next, I tried to follow up on the discrepancies I found with the vehicle and no return or reply from the sales associate to date, I called, text messaged and no contact to address my concerns. Honolulu Ford customer service deserves no stars and will not recommend this dealership top anyone. I will also be doing a rating/review on Yelp on this dealership and the sales associate .
  • Purchase from Honolulu Ford

    5 out of 5 starsby smaka5978 on 01/19/2018
    updated 01/30/2018

    I'd like to say I'm very happy with the service I received from Honolulu Ford. Especially that of Thomas Kondo. Knowledgeable of all aspects of the vehicles within their inventory. For me it was about a four month process from when I first went to the dealership until I purchase the vehicle. I was kept in the loop for all the vehicles that were available to me. The process was painless and over in no time. I'm very satisfied with my purchase and with a staff of Honolulu Ford.
  • Satisfied

    5 out of 5 starsby Rolly_Alva on 12/30/2017

    Ms. Fey was incredibly attentive and absolutely courteous throughout the entire process from start to finish. Thank you.
  • F150 Service

    5 out of 5 starsby daffy003 on 08/15/2017

    They performed the service and gave me a safety check same day, always very friendly and helpful!
  • New vehicle purchase

    5 out of 5 starsby NewF150 on 07/04/2017

    Very easy purchase. I am generally not a fan of car dealerships. Worked with Richard, absolutely no "car sales" tactics. Just straight up talk, much appreciated. I walked away from a different dealership after requesting the hard sales pitch be toned down a bit several times. I will return to Honolulu Ford in the future
  • mahalo!

    5 out of 5 starsby queenbb88 on 03/25/2017

    Theresa, my service advisor was very friendly, courteous and helpful. The shuttle drivers were also awesome and got me to and from work in timely fashion! This recent service was quick, painless and convenient. Mahalo to the hardworking HNL Ford team!
  • Smooth

    5 out of 5 starsby Hollyolly on 03/10/2017
    updated 03/18/2017

    Exceptionally friendly staff, quick smooth service, will definitely come back.
  • Fiesta transmission malfunction

    5 out of 5 starsby Fiestas3 on 02/20/2017

    My fiesta had a transmission malfunction & more. Spoke with Jason and he was able to squeeze the repairs/work in so I could get my car back in a timely manner rather than waiting until next week to get an appointment. Couldn't have asked for better service. Thank you!
  • Timing is everything

    5 out of 5 starsby divemaster808 on 01/10/2017

    Mr. Rhett Van Fossen is the constant professional. I had been helped by Rhett a few months earlier and did a test drive on a F-150. At that time, they did not have the options I was looking for as the manufacturer was behind on getting product out to the dealerships. Fast forward to November 2016, and hefty incentives from Ford. I contacted Rhett. Set up an appointment for a appraisal on my trade. Selected a vehicle from the Honolulu Ford website. Made another appointment to test drive the XLT, and finalized the deal. No hassle, no pressure, no worries. I have no complaints. The staff at Honolulu Ford has always treated me with respect, and uphold a high standard that should be the envy of most businesses. Thank you to Mark Benson for taking the time out is his busy day to say hello. To Brian, Lisa, and Helen, thank you for being the professionals that you are.
  • Never Again!!!

    1 out of 5 starsby zach17 on 06/18/2011
    updated 12/13/2016

    A horrible car buying experience. Dishonesty was rampant. Every effort was made to weasel out of all committments. The sales manager in particular insulted his sales staff and repeatedly lied directly to my face about conversations he had been a part of the day before. Do yourself a favor and shop for a car elsewhere.
  • Better than i expected!

    5 out of 5 starsby hawaii_travel on 07/03/2011
    updated 12/13/2016

    I had heard some bad things about local car dealers. But at Honolulu Ford, i never felt talked down to or bullied as a woman who is not a car expert. The salesman Dave was very nice and i will go back in 5 years when i am ready.
  • DANIEL IS THE BEST SERVICE ADVISOR !

    5 out of 5 starsby LuluTua on 02/04/2016
    updated 12/13/2016

    My service advisor Daniel was the BEST ! got my car fixed in two hours for something that took me two days the last time I went in. He actually took me in as a walk in and had my car in and out before my day started.
  • WC

    5 out of 5 starsby WendellC on 11/01/2016
    updated 12/13/2016

    My car over heated and needed to be towed. Megan Aurio - Service advisor ... assisted in checking in my car for which I had no appointment. Coordination was handled with my extended auto service warranty (not Ford) and repairs completed in 2 days. Hassel free for me. Great job Honolulu Ford and friendly and helpful staff.
  • License Plate Installation

    5 out of 5 starsby cdfield on 09/21/2016
    updated 12/13/2016

    I received an e-mail that my license plates were ready for installation so I called to make an appointment. I was pleased to find out that Ford was available that same afternoon, so I could take car of the issue in a timely manner. The assistants were pleasant and helpful, and the license plate installation was quick and efficient. I was told it would take 15 minutes, and it only took ten!
  • New Ford F-150

    5 out of 5 starsby Justinguns on 08/31/2016
    updated 12/13/2016

    Nestor was very helpful and knowledgable. It was a very good shopping experience.
  • Purchaser

    3 out of 5 starsby RoyShigemoto on 08/23/2016
    updated 12/13/2016

    Ordered F150 truck and came in as ordered however found out the truck bed hooks were not included and the truck did not have floor mats. The rear window had a hairline crack and the service manager has placed a warranty order but have not heard back from dealership. Seems once the truck was paid and we drove off no followup.
  • Service

    5 out of 5 starsby italflyboy on 08/23/2016
    updated 12/13/2016

    Great job by the service department Kept me informed all the way through
  • Convenient Saturday Hours

    5 out of 5 starsby kanemitsur on 08/05/2016
    updated 12/13/2016

    I like that I can bring my Ford Escape in for routine service on Saturday's. I also like the waiting room.

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