Ed Voyles Kia
Customer Reviews of Ed Voyles Kia
Great Dealership to Buy a Car!
byon 08/04/2018
Just bought my new Sportage LX at Ed Voyles KIA. The staff was not pushy--just informative and helpful at every point in the process. They make the car-buying process as pleasant and easy as it can be!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Car great experience
byon 05/11/2018
After having a car emergency, I was not excited to make my way to a dealership but luckily I had Brandon as my salesman. He gave excellent service and offered me a good deal on my car. He was honest and found us the best deal for my situation. While my deal was great, his personality and ability to accommodate our high standard of sales experience exceeded our expectations. He even played along and let us sit in the Stinger in order to sign our deal (I bought a far less expensive car). Cant really say enough how thankful I am that I bought my car from Brandon and the whole dealership in general!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kia Optima - Ed Voyles
byon 02/11/2018
Bought a 2018 Kia Optima from Ed Voyles Kia! Loved the dealership.. Orion was our sales person and was very knowledable of their inventory and answered all of our questions.. love my car.. its has a 1.6T engine.. I have averaged 36.8MPG so over the last 2 weeks.. not only is it economically amazing - it has turbo power when I need it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Third Optima Purchased
byon 12/28/2017
On December 26, 2017, I purchased my third Kia Optima from Ed Voyles over the past three years. Most recently I was able to work with Robert Baptiste via email on selection and pricing on a 2018 model. I was then able to complete the entire transaction is under an hour when I visited the dealership. Robert, Doug, Orion and Lynn were very respectful of my time and great to work with throughout the process. I recommend them all to anyone interested in purchasing a Kia. I have used the Ed Voyles' service department for all the routine maintenance on my prior two Optima's and receive excellent attention and service from Andrew, Patrick and Steve.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Do not go here
byon 12/20/2017
Do not go here! After exploring multiple hyundai/Kia dealerships this one is by far the worst. Extremely bad attitudes, classic switch and bait techniques and full of liars (on both sides Kia and hyundai - both owned by ed Voyles). They'll tell you you're locked in at one at price, run your credit, then come back and act as if they made a mistake on pricing and then out of no where the car is 4000 dollars more. Then they want to show your other cars. Calling beforehand doesn't help, they'll say anything they can to get you in the door. So desperate. They'll lie about color, millage, even having the car in stock. You'll call hey is this stock number there, "oh yes ma'am come on in"- get there oh actually we sold that car just yesterday. Lies. Lies. Lies. The Kia manager was so ashamed of his behavior he wouldn't even speak to us face to face. Neither location apologized, in fact, over at kia, Lynn the finance person, even had the nerve to look at us like we were crazy and wasting her time after she pulled our credit then increased the car price. What a joke. Do not go here, way better options close by. Lastly, I've purchased a few cars over the years and never experienced anything like at Ed Voyles. Honestly do not know how they are still in business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Ed Voyles Hyundai
byon 03/23/2017
Ed Voyles Hundai and especially Jessica McBride were exceptional in the purchase of my 2014 Kia Soul. They even replaced my battery when it went dead a week later. I would recommend them to anyone looking for a new or used Kia!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Monet Jackson
byon 05/24/2016
She was awesome. Made everything very easy and she was very friendly.love my car
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Exceptional Service
byon 05/17/2016
I had a great experience at the dealership on Cobb Parkway. Glen was extremely friendly and customer service focused!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pleasant routine maintenance service visit
byon 05/12/2016
They took me at my appointed time and finished up about 30 minutes early. I even got a warm rhubarb pastry from my service manager - who received several dozen from another repeat customer. Diana Bell, my service manager, was professional with the service yet personally engaging which made for a very pleasant time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thank You
byon 05/07/2016
Thank you Ed Voyles dealerships for the free oil change for teachers. We really appreciate it!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/29/2016
Completely satisfied. Impressed with Diana Bell's ability to work with accommodating our needs, especially when a needed tire was not readily available. Truly an outstanding job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 04/18/2016
Diane did a great job and i will surely recommend to all friends and family!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always Perfect Service
byon 03/26/2016
Thank you for always taking great care of me and my Sorento.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Diana Bell
byon 03/21/2016
Since purchasing my vehicle from Ed Voyles KIA 3 years ago, Diana Bell has made a firm commitment to me to provide the absolute best service that the dealership could provide. Ive had my vehicle serviced at the Smyrna location at lease a dozen times for regular maintenance and Ms Bell has always treated me as a valuable customer. She is one of the main reasons that I travel 46 miles to have my vehicle serviced at Ed Voyles. She is a five Star performer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 03/19/2016
As usual good service. Diana is always very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Repair
byon 03/14/2016
Stephanie was great, I told her that I needed my highline hose replaced and my A/C recharged. She was able to provide me with a quote and schedule my appointment. Upon arriving, the work was completed in the allotted time that she gave me and for the price she quoted. No surprises. She even gave my car a quick wash. Definitely would recommend Ed Voyles and Stephanie.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome!!
byon 02/14/2016
They always take care of me and my vehicle. Reasonable prices and great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/01/2016
I always do everything Ed Voyles says to do with the servicing of my Sorrento and have never had any issue's . They are a wonderful dealer to do business with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First time buying a car, couldn't have been happier!
byon 12/29/2015
This was my first experience buying a car and it couldn't have been easier. After having a bad experience with one of the competitor dealerships, my husband and I decided to check out Ed Voyles Kia. From the minute we walked in we were greeted happily. O.J. & Larry walked us through all of the info and every question was answered. We were not pressured in the least bit or hounded (unlike other dealerships) & we were made to feel like family. They were more than willing to help us get to a price we were comfortable with and ended up with a car we love. I would definitely recommend Ed Voyles to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Recalls - Kia Soul
byon 12/14/2015
I had 2 recalls completed on my Kia Soul. Diana Bell, Service Advisor took the time to review what would be done and that she would call me when the service was complete. She shared the service department could be competitive on other services needed in the future. Overall an excellent experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
STAY AWAY, READ ONLINE REVIEWS.....
byon 12/08/2015
My car sat at this dealership for 2 weeks and I had to call service agent Diana Bell numerous times to find out the status of my car. I made a complaint with her service manager, who then lied to me about my car issue being discovered. After that, I demanded to speak to the General Manager, John Schibi. John came up with a temporary solution and told me I would hear from my service agent the next day. At 4:30pm the next day, no one had called me so I called and was told to pick my car up. Two weeks later and they were unable to solve the issue my car had. After they seemingly forgot that they even had my vehicle and failed to update me daily, the experience picking up my car made things worse. The service rep checked in my loaner and then stood near me for 10 minutes picking at his fingernails and didn't notify me of the low gas tank. Instead he allowed me to wait 10 minutes next to him only to have someone else tell me. After I came back 20 minutes later I noticed my car was not waiting for me. Instead my service rep was sitting in her office chatting with another agent and the service rep that checked me in was chatting with a Cashier. While waiting another 8 ½ minutes for the service rep to bring my car to me, I ask the cashier for the name of the General Manager and she replies that she doesnt know how to spell his name and doesn't even bother to ask a colleague or look it up. When my car comes, after 2 weeks of sitting in their garage, I notice that they didn't even run it through their car wash, as it is customary to do at dealerships. The service rep gets out of my car and I notice that he does not remove the standard paper mats from my car where he and the mechanics have undoubtedly transferred oils and other car fluids onto my mat. Even after hearing me make all of these complaints and seeing how extremely irate I was, neither the service rep nor my service agent offered me a simple apology. Instead, she said, Have a Merry Christmas.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
