Ed Voyles Kia
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Customer Reviews of Ed Voyles Kia
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They sold us a car that was totaled out without telling us.
by Robert Westfall on 05/21/2025On 12/6/24 we purchased a 2016 Hyundai Tucson (used) from Ed Voyles Kia in Smyrna, GA. The vehicle was sold to us for $10,300, all included. The car had 91, 200 miles on it. On Wednesday, 14 May 2025, the engine started knocking, and we… were told the car needs a new engine, but since the car had less that 100,000 miles, Hyundai would pay for it. Then, after running a car fax, we are told that this car had be totaled out three years earlier! If I had know this car was totaled out, I would never have purchased it! Now I am stuck with a broken-down car that needs a $12,000.00 engine repair! So, I am telling anyone that will listen that Ed Voyles Kia in Smyrna will cheat you!! Save yourself a lot of money and trouble by buying your car at a reputable dealer who won’t cheat you.Great buying experience
by Henry Ventura on 12/28/2024I recently purchased a 2025 Kia Carnival Hybrid from Ed Voyles Kia in Smyrna, GA, and I cannot say enough about the fantastic experience I had working with Isaac DaSilva. From start to finish, Isaac went above and beyond to ensure I was… completely satisfied. Isaac’s extensive knowledge about the vehicle was impressive. He answered all of my questions with confidence and clarity, making the decision process so much easier. During the test drive, he was attentive and thorough, helping me fully understand the features and benefits of the Carnival Hybrid. The negotiation process, which is often stressful, was anything but. Isaac was patient, courteous, and truly focused on finding the best deal for our family. He treated us with respect and professionalism throughout, making the entire process smooth and enjoyable. As a former Honda customer, I wasn’t sure what to expect, but Isaac’s exceptional service has made me a Kia fan. Thanks to his efforts, not only did I leave with the perfect vehicle for my family, but I also left with a sense of loyalty to this dealership. I will certainly be recommending Isaac and Ed Voyles to friends and family, and I look forward to considering Kia for future purchases. Thank you, Isaac, for setting a new standard for excellent customer service! Henry VenturaEV9
by Neil Wilkinson on 07/24/2024Excellent buying experience. Dion was very courteous and highly knowledgeable about the EV9 EV.Sold me a lemon
by Sekeia White on 12/26/2022Don’t buy from this dealer once they get the de close they don’t care what happens with you and your car not their problem even though they sold me extended warranty I haven’t had the car six months and my motor is gone I spoke with sales… manager Darrell he said to take it somewhere else they too backed up and didn’t offer any further resolution bad sales bad service poor customer service raggedy car don’t go here pleasePrice gouging
by Ife Harris on 06/23/2022The dealer will go up on the MSRP on a vehicle once it's time for purchase, if the dealer see your interest. The asking price listed online is not the price until you get ready to do paperwork, on top of all applicable fees and taxes.Easy, knowledgeable, and simple.
by Jack on 02/21/2022My purchase during my time there went nice and easy. They were helpful and friendly while going over all the necessary information so that I could get my vehicle out the door as soon as I can.Better than I thought- thanks Bryan!
by Ashley K on 05/25/2021I was assisted by Bryan W., who immediately assessed my needs and gave a realistic option- which I am quite satisfied with. I told Bryan before hand what my past experience was with a dealership was and it like it was his mission to make it… 20x better. I was also given an AMAZING deal for my trade in. I got in the dealership at about 6:45 pm and left at about 8:30 pm (because I was a chatty Kathy) but that is world record time for me!! I came in with my financing already settled so it was a breeze. The gentleman in finance (I believe his name is Bob, I really hope I’m right) was VERY kind and helpful as well. So I know what you’re thinking, with all the great things I have to say, why not 5 stars?! Well, I emailed a few times the night after I left about a few items I left in my trade-in and I never received a response. Realistically my rating is 4.75 stars but it won’t let me put that. Bryan has called me since the visit but I was at work and failed to remember to mention it. I would definitely buy from him againA great sales person - is what we had
by Eric on 05/05/2021Bryan was an excellent sales person . He makes you comfortable to the point you felt like you known him for years . Ask for Bryan , Eric & Tequila referred you!!! Ed Voyles Kia !!
by Taylor S on 08/13/2020Andrew Holler (lead salesperson) was really helpful in answering my questions and communicated with me throughout this process. I highly recommend him. Daidrean Ramsay was also very helpful and accommodating. It was a really good… experience.The most pleasant car buying experience I have ever had.
by Bryan Fort on 07/20/2020I arrived at Ed Voyles at around 9:15 am and was driving out in my new car at 11:15 am. This was the fastest car buying experience I have ever had. My Salesperson Stephen Empie was fantastic. I never ever felt pressure and they worked with… me to get me the terms I was comfortable with. Chris Ashby the Finance Manager was also pretty amazing. If you're looking for a new KIA go to Ed Voyles !Second time, same result.
by Jim G on 03/15/2020Got to sit thru the buying off lease process with Ed Voyles, not sure if its Jr. or not, but he with his manager made the process go well. He is very friendly and makes conversation friendly, not just about business. They are always easy to… deal with and they are pretty straight forward with the process. I will recommend doing some research, know what you are looking for, and it makes it that much easier. I will be back when it's time for a new vehicle.Awesome 😎
by Scott on 02/27/20206 years and 3 Sportage - Purchased at Ed Voyles Kia at Smyrna. I recently work wilth Will Davis. He is awesome! Start to finish. I love my 2020 SX Sportage!!Positive experience
by Positive experience on 02/08/2020They were very accommodating and helpful in working out finance terms. Demeanor was professional but friendly. Overall a positive experience.Muddled sale
by Muddled sale on 01/28/2020There were definitely rough spots. The worst was when I brought the car home and it would not START! Dealer had to come to my house and bring me a loner Dead battery on a new sale. Unacceptable. A terrible inconvenience. Other problems… included that I had to repeatly drive to dealer (out of town) to close the sale. The people I needed to meet with either were not there, were talking to other customers or terribly, terribly slow, making me late to or missing impotant doctor's appointments. I had a heart attack in December.2020 Kia Sportage EX
by Jill Worley on 01/20/2020I had a great experience with this dealer. I’ve used their service department for years and when I was ready to buy my new car I chose this location. Everyone was great from online to sales to finance. The whole process was easy and stress… free.Exceptional Service
by Dominique Williams on 10/10/2019Carie was amazing!!! He was extremely accommodating and attentive. He even walked me to the vehicle with an umbrella since it was raining. He helped me to clean out my old vehicle, removed my old tags and placed my new ones! Everyone I… interacted with was phenomenal and extremely professional! They have a friend in me. I was treated like family. Keep up the great work!!!!!Exceptional Service
by Exceptional Service on 09/30/2019The service was great! Carey was a great salesman and Chris in finance was a pleasure to work with.Great car buying experience
by JP on 01/11/2019This is a very friendly and professional dealership. I got a good price and most importantly, no surprises. I traveled 230 miles to get my plug-in hybrid here because they had them in stock (not all dealers do). I highly recommend them!Yes, a New Car
by carter2247 on 11/13/2018My family and went to purchase a new Kia Niro. They helpful, friendly, and willing to help you get the price you need.Blessings in disguise:awesome teamwork and compassion
by StarlingKia on 08/16/2018I wan to take the opportunity to thank Chianna Massie for her professional, kindness and willingness to go above and beyond for my family as I looked for another Kia Soul!! I want to thank the manger Robert and their finance personnel… Mr. David. Thank you for your expertise and knowledge about the Kia Soul and making it possible for me to be able to afford one of my favorite vehicles on the road!!Great Dealership to Buy a Car!
by songbird1946 on 08/04/2018Just bought my new Sportage LX at Ed Voyles KIA. The staff was not pushy--just informative and helpful at every point in the process. They make the car-buying process as pleasant and easy as it can be!
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