Customer Reviews of Capital Cadillac
Review type:
Awesome Experience
by Manetta Clemons on 11/13/2024On November 8, 2024...I purchased a 2025 Cadillac XT4 Premium Luxury from Capital Cadillac and I Love It!!! The team that worked with me and assisted in making this possible were Absolutely Amazing! Tommy Williams my initial sales… consultant was so kind and caring...as I moved through the sale Chris Biro, the General Manager, was a stepping stone that elevated my purchase to some awesome 20" wheels that added pop to the vehicle. Chris makes you feel at ease with your purchase and goes above and beyond to make sure you're pleased!!! Thom Holmes is one of the most thorough people I've EVER met! He took the sale all the way to the finish line and randomly checks in on me even after the purchase! I'll NEVER forget you! Tim Goodale handled all the paperwork and to be honest I could've talked with him all day... his voice was rare. He was thorough as well! Last but not least Randy Gibson the Technology genius... he took me through the how to's of operating the vehicle. He is highly knowledgeable about getting the Best experience possible from your vehicle... I TRULY wanted to take his brain home with me! My overall experience with Capital Cadillac will remain in my mind for years to come... I purchased on a Friday and I wish ALL my Fridays were as enjoyable as this one was! My husband and I look forward to being lifetime members of the Capital Cadillac Family! I own a 2010 SRX as well so looks like I purchase every 14 years... hopefully it won't be so long the next time! See you all soon! In ending all my email contacts with everyone... I'd always end with "May God Bless".... and guess what???...He Did!!! Thank you all so much!!!Great Information
by James E from Smyrna on 05/17/2024Stopped by the dealership to learn more about the Lyriq. Ended up speaking with the General Manager Chris Biro and he was very helpful. Didn't feel preasured at all ... just lots of helpful information. Will come back to Capital when I'm… ready to buy.A thrid great purchase from Capital Cadillac!
by Juana on 07/01/2018updated 07/13/2018Mr. Kevin Grandy was the Sales Consultant with my recent purchase of the 2018 ATS. Having been a customer with Capital Cadillac starting with my 2007 CTS in 2009, I have learned to trust this company. Capital Cadillac has integrity as the… basic building block for doing business. They have the quality of being honest and strong moral principles; as well as moral uprightness. Their vehicles are safe, comfortable and very, very pleasing to the eyes. My experience continues to be amazing with every vehicle purchase. When I received the call a few weeks ago from Sherry [she is awesome by the way] with Cadillac to let me know that I was eligible for an upgrade, I decided to trade car and I am very happy with my purchase. Of the years with the company, I have always had 100% quality, no problems and have been treated with exceptional service. We all are treated as #1 customers and that is awesome! We can trust Capital Cadillac. Thank you Kevin Grandy and the management team for the incredible service that continually flows.... to anyone that walks into your business! Sincerely, Juana C. HeardA Very Satisfied Customer
by Hollywood on 06/14/2018My hats off to the dealership. I visited the store on a Saturday and miscalculated arrival time from Savannah, 4- 5 hours with traffic and forgot they closed at 6 pm instead of 8 pm. We were already 2 1/2 hours into the trip and called… the dealership advising them of this information. They were willing to wait on us even though it was after hours. This included the sales person, the sales manager, appraiser, and finance person. The sale was seamless and we appreciated everyone's help - Lee-our sales person, Ronnie- the money man, and lets not forget the manager with the mohawk and matching shirt and shoes. BTW - I left an item in the car (go figure) and they are sending it to me!! A great team!!!!Rhon Lee, Salesman
by LethaRoberts on 05/04/2018updated 05/09/2018On April 30, 2018, my husband Lawrence Roberts, and I (Letha Roberts) ventured out to price a Cadillac. The first dealership was Capital Cadillac. The first salesman to welcome us was Mr. Lee. My husband and I gave the criteria for… the price and amenities that were looking for. Mr. Lee, worked very hard to meet our needs. We had a great trade-in for our 2011 Chrysler 300. He took the time working with us on choosing the right type of vehicles we wanted, . Mr. Lee, was very diligent in working on our behalf, when meeting with the Finance Department and the General Manager. in the end, he satisfied our needs on the vehicle that we purchased 2014-Cadillac XTS. Mr. Lee took the time to orientate us on the vehicle operations, Onstar and Link, and SirrusXXM, and purchasing car mats. Mr. Lee informed us of the classes for new Cadillac owners. He has a great personality and his demeanor was wonderful. I almost forgot he was salesman, because he made us feel very very comfortable during this process. He did not rush us into a Sale. He took his time in explaining every detail, that goes along with purchasing a vehicle. In purchasing a vehicle in the past, I never met a salesperson who made you feel like he cared about you as a person, l not just a customer. HATS OFF TO MR. RHON LEE!!!!!! Letha Roberts2015 Cadillac Escalade
by My1stCadillac on 04/19/2018I recently purchased a 2015 Escalade from Julius Murray and it was a great experience. I informed him of the type and style that I was searching for. I made a specific request and he found the exact vehicle. I couldn’t of asked for a… better salesman. This was an absolute great 1st time Cadillac purchase experience. I will definitely return in the future.Salesman Review
by MichelleHerring on 03/27/2018I recently purchased a 2015 SRX from Jack Wyatt! Purchasing a cadillac in itself is a total pleasure! But this happy experience was made to be an even more enjoyable event by going through Jack! He was very professional and yet very… personable! His kindness and patience were over the board as was his expertise in his field! He always had a smile on his face and willing to help with 1000 questions! I think he is a total asset to this remarkable and classic dealership! You just can't improve on the best! Thank you Jack for everything! Michelle HerringSales Review at Capital Cadillac
by KenyaGreen7 on 05/07/2016Gumala Ogbamichael is an amazing sales person at Capital Cadillac in Smyrna! I truly appreciated his extensive knowledge, follow up, quick responsiveness, and excellent communication throughout my entire car buying process. He certainly did… not make me feel like I was just another sale. He truly cared about my needs in a vehicle & delivered over & beyond what I expected!!! He was very patient & he worked diligently to find my dream car. Thanks Gumala for being so awesome!!!The Place to Go!!!
by J_Evans on 02/24/2016I've been a Cadillac owner for 6 years now. I bought my first Cadillac from them and I just recently traded up to a newer model and each time I have been floored by the level of Professionalism & Customer Service this dealer has shown me.… My Sales Rep "Gumala Ogbamichael" Raises the Bar when it comes to Customer Service. Not only did he help find the car right for me but he also helped me install it with a factory nav when a number of professionals said it was impossible. Plenty Sales Reps will give you good service when you're buying a car but few will continue to be there for you after you've bought it. Gumala is one of the few that will. If I ever have a question or issue I call Gumala. If you're looking for a dealer with a great reputation and even greater service go to Capital Cadillac. If you're looking for a Sales Rep that will go out of his way to meet your needs before and long after you've bought your car you ask for "Gumala!!!"Lost Credibility
by itsjustme17 on 01/30/2016updated 02/09/2016Brought my SRX in to the service department to be checked out for some issues. We were given a loaner car (2016 SRX) as they said they were backed up and it may take a few days. After a couple of days, Jason S, our service advisor, called… back to give me a diagnostic conclusion and price for repairs. I told him I needed to discuss with my husband and we would call him back. Less than 2 hours later, we got a call from someone in the sales department offering to buy our car and trade up!!!! We asked where he got our name and he said from the service department! What? You take your car in to be repaired and before you authorize any repairs they try to push you into trading up? It seems to me that this is a conflict of interest and not exactly ethical at most; in poor taste and tacky at least. Yes, a loaner car is very nice, but is this part of their scam - to give you a brand new car to drive a few days and inflate the repair costs of your own car to try to push you into trading it in on a new one? It certainly made us wonder. We would have considered shopping there for our next purchase before this happened, but not now. This has made us feel they are not to be trusted in any way. Bad move, Capitol Cadillac!Great Cadillac Dealer
by Reese2015 on 10/14/2015updated 11/11/2015Mr Ogbamichael my sales professional was a joy to work with. I will always come back here. No pressure full of integrity. ThanksNote
by J0nes1000 on 09/23/2015Everyone was very nice. This was my 3rd car purchased at Capital. Reminded the manager when they use to make picture of the customer when they purchased cars...Jones, we love hearing about customers who have a great experience at Capital Cadillac and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Best regards, Elwyn Bridges - General Manager
Best sales experience ever
by WandaMatt on 07/24/2015Very low pressure,my sales person Robert was very informative and took time to explain everything and answer all my questions! Definitely a great car buying experience! Thank You Capital Cadillac!Wanda, we appreciate you taking the time to share your experience with us and are happy to hear that Robert was able to meet your needs. At Capital Cadillac, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Elwyn Bridges - General Manager
SRX
by Deb4715 on 05/05/2015updated 05/20/2015Salesperson was excellant. Took the time to work with me through options for accessories. In the end the car looked totally different. Product held up to its name and consumer reportsDeb, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Capital Cadillac! If there is anything else we can do for you just give us a call! Best, Elwyn Bridges - General Manager
Capital Cadillac Carbuying Experience
by Psychology1101 on 03/04/2015My salesman, Mr. Brad Aull and Mr. Spears were very cordial, professional and business like in my working with them during my transaction.Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. If you have other car-related concerns, feel free to let us know. Visit us on Twitter and Facebook for access to our exclusive specials. Sincerely, Elwyn Bridges - General Manager
Rhondal Lee - SRX Sale
by dmcclenic on 12/19/2014The sales agent (Rhondal Lee) was new, but was great. He went out of his way to answer all my questions and followed up on all my request(s). I was not satisfied with the initial deal, and it was not dismissed. Between the sales agent… and office management, we were able to come to a happy agreement. The closer was knowledgeable, and friendly, and even though the closing went past everyone's work hours, no one was upset, all the way until the end. I have spoken with Rhon a few times since the sale, just as a follow up, so I am very impressed.Thanks for dropping by to leave this great review! I'm so happy to hear that you received top-notch service from Rhon. I hope that you are enjoying your new SRX fully and if you have any questions down the road, be sure to give us a call. We appreciate your business, and we look forward to working with you again! Best regards, Elwyn Bridges - General Manager
My car buying experience
by Caletha on 09/26/2014My expericence was good. I already knew the car I was interested in because of the "view inventory" option on your website which I found to be very helpful and efficient. I would have like service to be more hands on with showing under the… hood of the car (where is oil, washer fluid, various fluids etc...) would have been nice.Caletha, we love hearing about customers that have a great experience with us and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. I hope that you are enjoying your new car! We appreciate your business, and feel free to contact us if you have any questions on your new vehicle. Also, be sure to visit us on Twitter and Facebook for access to exclusive content and specials. Best regards, Elwyn Bridges - General Manager
Gumala O., PREMIER SALESPERSON
by JCWCTS on 06/21/2014The rating should be 4.75. Want to give a specific shoutout to our salesperson Gumala O. We made two trips to Atlanta before we were certain of our purchase but Gumala was extremely professional, very patient and truly helpful the entire… time. He was very knowledgeable about his product and we would never hesitate to contact him directly should we ever need Cadillac information in the future. We don't know what Gumala could possibly have done to improve our customer satisfaction. We are very grateful to him for making us so comfortable with purchasing our used Cadillac. The overall experience with Capital Cadillac was much, much better than our numerous previous vehicle purchases over the years. Highly recommend this dealership and, specifically, Gumala O. J&JThank you for taking the time to write such a great review and congrats on your new Cadillac! Gumala is an asset to our team and he strives to create a positive buying experience for every customer. He will be thrilled to hear your kind words and know that his great customer service has made another satisfied customer! I'll be certain to pass along your compliments to him. Keep us updated if there's anything else we can do for you! Also, follow us on Facebook and Twitter to stay in the loop with dealer news and specials. Best regards, Elwyn Bridges - General Manager
Top Notch Sales Experience
by bnero on 06/25/2009I recently bought a new 09 Escalade and have to say that "GO" Gumala Ogbamichael is the most pleasant and trustworthy professional I had a pleasure of dealing with in a long time. I definitely shopped around in this age of the internet and… changes of GM bankruptcy reorganization, checking prices for the same car in two other states as well as here in the metro Atlanta area. His price was in line with his competition but his professionalism was worth the difference! He works for the sale without being too pushy or offensive. He is also not your typical "fast talking salesman" that one frequently finds out there. I made many other phone calls or emails to other dealers which may have received a response, (one dealer didn't even bother to respond) with a price or even an acknowledgement. And, I knew exactly what I wanted. I highly recommend not only Capital Cadillac & Hummer in Smyrna but also Mr. Ogbamichael.Great Experience
by cwl30 on 11/08/2012updated 05/31/2025Capital Cadillac provided a great experience when I purchased my certified pre-owned 2011 CTS sportwagon from them a year ago. George H. is a top-notch, knowledgeable, and professional sales consultant. He helps you meet whatever your goals… are without pressure and maintains a good relationship even after the sale is done. His interest in how your recently purchased vehicle is performing lets you know that he cares about his customers, and in the rare event that you do need support, George readily assists in directing you to the right channels. I am very pleased with my experience at Capital Cadillac and would recommend George to anyone looking for a Cadillac in the Atlanta area.Thank you for the great review! We're ecstatic to hear that George made your experience easy and enjoyable. Customer service is a top priority at Capital Cadillac, and it gives us great satisfaction to know that we have earned your recommendation. Be sure to let us know if there's anything else we may assist you with! Sincerely, Elwyn Bridges General Manager
2013 SRX
by irjws on 11/08/2013updated 05/31/2025Just brought a 2013 SRX a capital cadillac, excellant price travel from Mobile Al. to Smyrna Ga. well worth the trip. The salesman Gumala O., made sure all paper work was in order when I got there and stayed to 8 pm to complete the… transaction. I highly recomend this dealership and Gumala to any interested in purchasing a new Cadillac.Congratulations on the new SRX! Those are amazing vehicles and I think you are going to love it for years to come. We appreciate you traveling so far to do business with us. Our team is dedicated to providing the best customer service possible, and I'm very glad to hear that you were satisfied with the experience. If you need any assistance in the future, I hope you will come see us again! We will be here to provide that same great service. Make sure to find us on Facebook and Twitter as well. Following us on those sites will keep you in the loop with exclusive content and special offers. Thanks again, and happy driving! Sincerely, Elwyn Bridges - General Manager
Cadillac Escalade
Cadillac XT6
Cadillac Escalade ESV
Cadillac XT4
Capital Cadillac has been serving metro Atlanta since 1931. Originally located in Midtown at the corner of 5th and W Peachtree St and has been in its current location on Cobb Parkway since 1980. Conveniently located in NW Atlanta near the Cumberland/Galleria shopping area and SunTrust Park, new home of the Atlanta Braves. Both our Sales and our Service operation are fully staffed to support you 6 days a week. You will find fresh coffee and Coca-Colas stocked in our refreshment area, guest wifi, and a large waiting area with 3 private work stations for your convenience. We look forward to the opportunity to meet you and assist you and make your buying and ownership experience comfortable and informative.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thanks so much for the wonderful review! We are very pleased to hear you enjoy your visits. I will be sure to share your comments with Michael. Thank you again! Elwyn Bridges - General Manager
by baysidechevy on 11/27/2015