Rick Case Hyundai Roswell
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Customer Reviews of Rick Case Hyundai Roswell
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8 service reviews
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by Woodstock Hyundai owner on 04/22/2025Mike Ennis at Rick Case Service took full charge of our big repair issue and made it happen with warranty coverage - he knew exactly what to do and communicated well with us - made an uncertain matter with our car a win in the endService Department
by Terrell on 01/06/2024Very courteous and professional, they don’t lie about your vehicle and get it fixed in a nice reasonable time frame.The Alpharetta Hw dealer
by Curt Mayhew on 12/28/2023Quick service, good service advisors.The service was great but
by Greg on 10/18/2023It was time for my 15,000 check up. Making the appt was easy, I had the car there on time and about 30 minutes later, my car was parked outside. Since I had not been notified, I walked back to the service desk, told them the situation and… was referred to the checkout desk. The lady looked but no paperwork and no service rep, she said she would find him and get him to finish the paperwork. I waited 30-45 minutes more, went back to the service desk, still no service rep. One of the other service reps found my paperwork, corrected it to show n/c since my car is less than 3 years old, and took it to checkout where I signed out. I probably spent an extra hour, at the dealership, maybe I should have applied for a job.Great service, friendly staff
by Brian A on 08/03/2023I have problems with the air conditioner in my vehicle which required a part that was not easily available. Rick Case offered me a loaner car to the came in and the service could be performed. They kept me up to date and did a great job. I… realize that industry-wide labor rates have gotten very expensive, nevertheless, I will continue to bring my car to them because I trust them.Great service
by Marcos Cunha on 08/02/2023The service is very good, prices are aggressive and the people are very kind and politeAwesome service
by T Love on 08/02/2023My service here was A1! Bruce is definitely awesome! He was very kind, courteous and super knowledgeable! I will definitely return due to his awesome customer service!Restless in Roswell
by Genia Rutherford on 08/02/2023Andrew in the service department is professional, polite and prompt. He understood my situation with being from out of state and needing car repairs before I could return home. He worked hard to get my repairs done and on the road back home… as soon as possible!
The following reviews are more than two years old. They are not included in the overall rating.
253 service reviews
Great Service
by Tom on 07/31/2023Always friendly and professional.Unmatched Superior Service
by Ty on 07/27/2023I’ve consistently taken my car to Rick Chase Hyundai and have been please every time. Clear communication and shuttle service when needed.impressed with how quick and easy it was
by Glenn R on 07/28/2023Want to thank Bruce for getting me checked in quickly. Service team got the diagnostic quickly and performed the service work fast. More importantly, Bruce called me proactively to tell me what was wrong and when my car was ready for… pickup. usually you have to chase the service managers down to find out any details. That was great. Thanks Bruce.Speedy and kind!
by Kendall on 07/28/2023Today was my first time taking my car in and although I was given an appointment time, I stupidly took it as a “suggestion” for arrival. As I dropped my car off 2 hours early to see the line of cars arriving, I quickly realized the time… slots weren’t suggestions, rather a way to sincerely organize their books. Michael was EXTREMELY kind to me even in the midst of all of this chaos I was causing. He worked with me and before I knew it, they were calling me to say the car was ready. Thankful to be part of the Rick Case Hyundai family now!Great service but VERY hard to get appointments.
by Monica on 07/27/2023The service is quick and well done BUT it's disappointingly HARD to get appointments. I call once a week and leave messages and nothing. The website appointment schedule is hit or miss and when I finally reach someone...it's a month or… more to get in for service. SighAwesome service
by Chad on 07/18/2023In and out in no time. Michael was awesome!Great experience
by Steve on 07/14/2023I dealt with Eric, he followed up everyday, my new transmission in and all went as well as possibleGreat Job
by ItsJustMe on 07/14/2023Great job from beginning to end. From the person who set up my appointment to the service advisor who took care of me to the time it took for the job to be completed was seamless. Price quoted was not at all understated.Great Rick Case Hyundai service
by Mike Tatum on 07/14/2023Took our 2022 Tucson in for it’s scheduled oil change and to update our phone contacts that somehow got disconnected from our Bluetooth. We always appreciate the great service we get from the whole staff, but especially for Mike Ennis.… I never feel like we are getting ripped off which sad to say happens all the time in today’s world. Truely a great staff to do business with.Bob
by Robert Kissell on 07/13/2023Service Dept too small. Called Service Dept numbers for an appt. Got voice mail. Left three messages for a call back, no call backs. I went on website and scheduled an appt. Showed up and they had no record of the appt. Took 3/ 1/5… hrs for the recall service of anti-theft software.Satisfied customer
by Brenda Jones on 07/13/2023Could improve on getting an appointment. For sure I have never spent more than 2 hours waiting on my car.Excellent Service!
by Karen on 07/12/2023Bruce was great as always! He always makes sure all updates and services are complete. Thanks Bruce for a great experience!Excellent!
by Shane on 07/10/2023Wonderful greeting and service throughout the service with service manager, Eddie. He kept in touch, explained the services and was very kind and professional. He is a great face to this business.
Hyundai Tucson
Hyundai Santa Fe
Hyundai Elantra
Hyundai Sonata
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