Landmark Dodge Chrysler Jeep Ram
Customer Reviews of Landmark Dodge Chrysler Jeep Ram
Review type:
Happy Customer
by terrell1964 on 06/09/2015My experience with the dealership was nice and friendly. Mr. Terrill Bennettand Joe in finance was the best. I thank the both of them :)Landmark Dodge
by BassettC on 05/30/2015updated 06/08/2015Salesmen were willing to work with us on the price and financing to get us where we needed to be.200S
by Reelott on 05/29/2015updated 06/05/2015The time I spent at the dealership was no too long. Salesman didn't try to force me to buy a car I didn't want.Thanks so much for this great review. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, Tim Lambert
new car
by Ayesha on 05/05/2015updated 05/18/2015I liked the fact that my sales rep Chris was very calm and open about discussing my needs for a new car.Ayesha, we appreciate you taking time to leave us a great review! We are pleased to hear Chris did a great job in assisting you in your shopping. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Tim Lambert
Fast service!
by 2qwick4u on 05/07/2015I went to get an oil change and tire rotation during a peak time with no appointment and had people in front of me. I was out in 20 minutes! The staff was very courteous and took care of all my needs! I can trust to get service done here… any time, even if I'm pressed for time. Thank you!Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free and quick service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Jeff Socha, jeffsocha@landmarkdcj.com
2015 Ram
by jocko140 on 05/02/2015Had a problem with the check engine light coming on then going off after a short time. Because of this problem and having to wait a long time to get a appointment I was sure that the light would be on by the time the appointment came about.… This all changed after talking with service adviser Mat Marchbank. He had me bring in the truck that very same day to have the computer read. Upon reading the code he ordered the part required and advised me to bring it in the next day to install. It's always great knowing that you would treat a customer with this level of service. Thank you Mat and teamThank you for taking the time to write about your experience with us! We work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that Mat and our service team were able to meet your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Jeff Socha, jeffsocha@landmarkdcj.com
my service
by Dequita on 04/17/2015updated 04/29/2015The customer service that i received from the time that i dropped my car off til the time that i picked it up was GREAT. everyone was warm and welcoming.We're so pleased to hear that you had a great experience at Landmark Dodge Chrysler Jeep Ram of Morrow. We do our best to make our guests' service experiences as smooth as possible, and it's wonderful that we succeeded with you. Let us know if you need anything else! Sincerely, Jeff Socha, jeffsocha@landmarkdcj.com
car!!!
by Demetriat on 04/29/2015The sale person Rainer was extremely kind as well as knowledgable .I would definitely recommend to others, the process took only 31/2 hours... That's very fast to purchase a new vehicle .. Thanks againThank you for your kind words. Our highest priority is providing our guests with wonderful experiences, and we are happy to hear that Rainer showed you this dedication. Feel free to stop by anytime. Congratulations on your new car, and we look forward to seeing you again. Sincerely, Tim Lambert
Greatest Experience Ever!!!
by DuranteJ on 04/17/2015updated 04/24/2015As soon as my wife and I arrived, everyone was amazing!!!! Kerry and I found the car I was looking for and he did everything he could to make sure I was able to leave that day with it. I was overly impressed of the professionalism and… courtesy that every person displayed.Thank you for taking the time to share with us! Were very pleased to hear that Kerry was of such help to you and that you were very impressed with the professionalism and courtesy of our team. Please come see us for any future needs! Thanks again. Best regards, Tim Lambert
Service on my Jeep
by Jerrilyn on 04/16/2015The work on my Jeep was completed in the time they had given me. I had a comfortable place to wait with coffee available.Jerrilyn, thank you for using our service department and the kind words about our dealership. We plan to continue giving great customer service and a comfortable place for all our guests during their stay with us. Don't hesitate to ask if there is anything else we can do to help you. Best regards, Jeff Socha, jeffsocha@landmarkdcj.com
My experience
by Bernidetta_74 on 04/13/2015When I first got there my service was terrible. I had spoken to Matt in the service department and he treated me poorly. I talked to Heather at 8 in the morning to make sure that it would be ok to have my car towed there. She said yes and I… called AAA to tow my car in. I called back at 10 to make sure that they got it and I was assured again by Heather that I was in and she got my name and phone number to give to the service department. After a couple of hours I hadn't heard anything, so I decided to go in. I was greeted by Stephen in the service area. He was super friendly and after I told him what happened he set me up with Matt. Matt was rude from the beginning. He asked me who I spoke with and after explaining what I had explained to Stephen, he looks at me and says "well, it will be way over two hours before we can do anything, actually we should not probably take it in because we are too busy". I told him that I had called at 8am and who I talked to and what they told me. I even showed him my phone log list with the 5 times I had called in before actually going to the dealership. In a nutshell, he was flat out rude. I told him that it was not my fault that this happened and he told me that it was not theirs either. I got really upset at this point and told him that I wanted to take my car elsewhere. I also asked to speak to the service manager. I went into the manager's office and waited for about ten minutes. He never came in so I called the Jeep dealership in Newnan Ga and asked about getting my jeep towed down to get it taken care of. As I leave the office, Stephen looks at me and noticed that I am still here and I explain that Matt was rude. I tell him that I am getting it towed to Newnan and he said wait a minute, we can help. So he takes me to Brandy and from that point, it was a totally different experience. I explained to her the same thing I explained to Matt. She took care of me. I was in because I dropped my key and it opened up. I damaged the key and needed a new one. She set it up and when I explained that I didn't have a way the next day to pick it up she even offered a shuttle to come and get me. Brandy also let me speak to the service manager. I don't remember his name but do remember he told my sister he was from South Africa. Right before he got to me he was talking to Matt, and I am assuming that Matt is explaining his side of the story. So when he gets to me he is prepped. When I explain everything, he is taking it in. When I finish, he explains that tow trucks have the tendency to drop off a car and not give the owner information to the service people. I told him I tried to avoid that situation by calling in to get my information in so that they would know that it was there. By talking to four different people I got very seamless phone service but when I got there it was a different story. He apologized but was not really empathetic to my situation. The next day Sharman came to pick up me and my mom. He was very polite and friendly. He got us to the dealership and we were on our way. If it had not been for these 3 amazing people, this would have been a nightmare experience. Thank you for great service people that can turn something very negative into a great experience. Cudos to Stephen, Brandy and Sharman. However, this seems like a relatively easy disconnect that could easily be fixed with a little more communication between departments that are only a walk away from each other.Thank you for sharing your experience with us! Its unfortunate to hear about the initial difficulties you experienced but I'm glad to hear that things have been smoothed over by Stephen, Brandy and Sharman. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Regards, Jeff Socha, jeffsocha@landmarkdcj.com
Great Car buying Experience
by Reneeton on 03/18/2015updated 03/30/2015The salesperson did not put me under any pressure to buy any certain vehicle. I was drawn to the dealership to view a base model jeep, which Chuck had ready for me to view and it was myself who decided that I did not want just a base.… Chuck was very helpful and answered any questions that I had. He was very patient and showed me any model that I wanted to look at.Thank you so much for your terrific review about our dealership. Were thrilled to hear that Chuck was of such help to you during your visit. Our top priority is delivering patient service at an efficient pace, without making our guests feel rushed or pressured in any way. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best regards, Tim Lambert
service Review
by GMCROSSFIRE06 on 03/10/2015updated 03/29/2015The service rep went beyond service and exceeded my expectations. I had not been a fan of LandMark but this guy's customer service was at an all time high. He made sure my car was checked in even past his getting off time. He took time to… walk me thur what to expect time wise and made an otherwise bad day end on a great note.It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! If there is anything more that we can do please come back and see us again. Take care! Best regards, Jeff Socha, jeffsocha@landmarkdcj.com
Dodge Ram Purchase
by albridgeman on 02/28/2015updated 03/05/2015Sale Rep effort to give me the best deal possible! This made me want to make said purchase and went home happy with said purchase.Outstanding service
by JRainey on 01/23/2015updated 02/02/2015What I liked the most was the personable treatment we were given during our purchase. From our salesman to the finance director.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with personalized service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Warm regards, Tim Lambert
The place to shop
by SexyB on 12/19/2014updated 01/02/2015The salesperson and financial representative were both excellent, friendly, and willing to explain any questions that I had. They are both very personable.Thank you for taking the time to write about your experience with us! At Landmark Dodge Chrysler Jeep Ram Morrow, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy to hear that our staffs were excellent, knowledgeable and friendly. Don't hesitate to contact us if there is anything else we can do for you. Best regards, Howard Moore, howardmoore@landmarkdcj.com
New vehicle purchase
by Commentary on 12/19/2014updated 01/02/2015The professionalism of the sales representative, (Michael Winfree) and the Financial officer (Chad). They expressed a true appreciation of me being a repeat Landmark customer.Thank you for providing us with feedback regarding your recent visit! Our team works hard to keep our customers coming back to Landmark Dodge Chrysler Jeep Ram Morrow and its great to hear of your continued business. Michael and Chad are wholly devoted to the success of our guests experiences and we are both lucky and proud to have them on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new car! Best regards, Tim Lambert
Landmark Dodge is GREAT
by jeff_101 on 12/19/2014updated 01/02/2015it was the best experience I have ever had at a auto dealership! excellent selections and fantastic sales staff. Go There!Jeff, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of customer service excellence. Its quite an accomplishment to hear that our staff provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best regards, Tim Lambert
tealover
by Tamale on 11/15/2014updated 12/08/2014waiting time was good for oil change. the young man that assisted me was very impressionable took time to explain things to me I really understood what he was saying and doing.We appreciate your input, Tamale. Glad to hear that you are impressed with the service we offer here at Landmark Dodge Chrysler Jeep Ram-Morrow. If there is anything more we can do for you please come back and see us any time! Take care! Kind regards, Howard Moore, howardmoore@landmarkdcj.com
Great salesperson in Russ
by Tiggergrrl94 on 11/19/2014updated 12/08/2014Russ was very interested in getting us in a vehicle that suited both our price point as well as featues we wantedCongratulations on your brand new vehicle! Russ is a great asset to our team, so it does not surprise me that she was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to her and all of us hope to see you again when the time comes to service your new car. Warm regards, Tim Lambert
Amazing :)
by awesomeness14 on 11/12/2014updated 11/24/2014I really loved the customer service and our sales rep Sean Thompson :) He is amazing! And the staff as a whole treated us with respect and helped us get what we wanted and for that, I am thankful! :)We are pleased to hear that you had an excellent experience with Sean and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best regards, Tim Lambert
Jeep Wrangler
Ram 1500
Jeep Grand Cherokee L
Thanks for this great review! We can't tell you enough how much we appreciate our sales team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Sincerely, Tim Lambert
by landmarkdcjr on 06/09/2015