BMW of Macon
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Customer Reviews of BMW of Macon
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Negligence and broken promises
by Krishna m on 10/17/2024I purchased my BMW directly from BMW of Macon in April 2019 and have always been the sole owner of the vehicle. From the day I drove it off the lot, I entrusted every single service and maintenance task to this dealership, never cutting… corners, always staying on top of oil changes and recommended repairs. This was my first high-value vehicle purchase, and I made sure to treat it with the utmost care, believing BMW of Macon would do the same. However, a week ago, while driving home on the interstate with my two small children late at night, the engine completely shut down without warning. This was a terrifying experience that put my family’s safety in jeopardy. I had the car immediately towed back to BMW of Macon, where I waited two days for a diagnosis. The service team informed me that my car needed a brand-new engine because a bearing had worn loose, causing the drive shaft to create a hole in my oil pan, which led to the engine shutting down. The repair cost? A staggering $34,000 on a car that is worth no more than $16,000 at this point. My insurance won’t cover it because the BMW technician, Chris, told them it was a mechanical failure—a failure that he stated is a common issue in BMWs. Yes, you read that right. This is apparently a known problem, according to Chris, and yet, despite the fact that BMW of Macon is the only place to ever service my vehicle, I was never once warned or advised that this could be something to watch for. They’re quick to tell me when my air filter needs to be changed or when my brakes are wearing down, but they conveniently never mention an issue as severe as this? Why was I never warned? If this is a common problem that they’re fully aware of, how was this not checked or addressed during any of the countless services I’ve paid for? Now, I’m out a vehicle, out thousands of dollars, and left with a car loan balance I can’t do anything about. BMW of Macon’s negligence and failure to inform me of this “common” issue have left me stranded—literally and financially. Their lack of accountability and disregard for my safety and that of my children is beyond unacceptable. Do yourself a favor—if you care about your vehicle and your peace of mind, do not trust BMW of Macon with your car. Their negligence could cost you far more than just money. It could put your life at risk.Recall Repair
by Tom on 09/06/2020The staff was very friendly and eager to correct the problem with my car.Ms
by Trang Pham on 09/05/2020Services was completed on time, and my car was washed and vacuum. I was not pressured in additional services. I will be back for additional services. Thanks!service of sons car
by Dana Rogers on 08/24/2020Great experience, fast check in, friendly smiling faces. Provided updates. Great service completed in a timely manner.BMW service
by Tueisha Grant on 08/15/2020Excellent service. They finished the work in a timely matter. Due to our present situation, Covid 19, all precautions were taken. My vehicle was cleaned and returned in the matter that I left it.Exceptional service
by Lisa Green on 08/15/2020Purchased my car in 2018 and had some specks of finish coming off a wheel. Not bad maybe 2 tiny places. Not only did they repair they also picked up my car (45 mins from dealership) from my house. BMW of Macon sent all 4 wheels to… Atlanta to be refinished even though it was just one wheel needing repaired. They went beyond exceptional service. Once completed they brought me my car & because it’s under warranty zero cost. I will be a lifelong customer with this dealership.Great service
by Graham Thorpe on 08/08/2020Thanks for the quick, courteous service, the shuttle rides, and getting me in and out in one day.Great service!!
by Clarkson on 08/02/2020I live 90 miles away. Pick up and delivery of my car went smoothly! Communication with service dept. was outstanding.Excellent service
by Don Corbitt on 07/30/2020Our first experience with service at this dealership. They were prompt and thorough on getting the service completed and made the process seamless. Overall an excellent job.Service
by Lizzette Nichols on 07/23/2020The service dept was very professional and helpful they made sure all of my needs we're met and explained in detail what was done to my vehicleGreat service
by R Krueger on 06/27/2020Everything was just what I expected- great service,timely response, friendly staff.Service oil change
by Kathy Moreland on 06/20/2020Very good service well pleased.Received my car back as promised all shined and clean inside and out.Fast Turn on Major warranty work
by Pudge Davis on 06/19/2020Holy Cow! Lynsey is GREAT! My 2012 X5 35d had some bad NOx sensors. They got it fixed in just 2 days so I could leave on time to move to Alaska. THANK YOU!Lindsay Segars
by Big Dingus on 05/29/2020updated 06/04/2020Just wanted to give a shout out to Lindsay for helping me take care of my wife’s BMW. Excellent customer service, keep up the good work!Service with a smile even at closing
by Always the Best on 05/29/2020updated 06/04/2020Just following up from another routine service on my vehicle. Another great experience as expected. Treated like family and sent on my way timely. On another note I pulled into the shop at closing about a week ago with a service light on. I… was about to take a long trip and happened to be at their exit. They took me in immediately, found the issue and repaired it at no charge. Was back on my way in 10 minutes safely and no one complained about being delayed. Thanks as always to Lyndsay!!! Great attitude and service.Warranty Service Plus
by John C Kinser on 05/23/2020updated 06/01/2020Max told me BMW warranty service was a no cost repair. I mentioned I had an oil leak. He found it gave an estimate and a full service center inspection. Absolutely great service.Friendly and efficient service!
by Shelley Hardin on 05/23/2020updated 06/01/2020I’ve been going to this dealership for the past 15 years! Always friendly staff. Always efficient and great service!Impressive Dealership
by Roy on 05/15/2020very clean dealership constantly being cleaned during my service visit everyone very friendly and helpful. I came to this dealership because the same service within 10 miles of my home was $90 more I didn’t understand why. But I will… drive 2 hours for a cheaper price for the same quality service.Excellence!
by Delisha Taylor on 05/14/2020I have to express my gratitude for the excellent customer service I received from Macon BMW. I just recently relocated to the area. I was previously receiving services from Taylor BMW in Evans, Ga. Macon BMW personnel was exceptional… courteous and allowed transfer of services by providing a courtesy pickup of my vehicle from my home in exchange for a loaner so the I could have my vehicle serviced; which was very convenient as I have a commute to work daily not allowing time to complete the task myself. Not to mention I was happy with services provided to car. I am extremely grateful.service dept
by chris on 04/10/2020Mack and Shelley continue to be the BMW service trendsetters!! Great Job!! service team.Nichols
by Lizzette on 04/02/2020Service was great shelly is the real deal very professional and knowledgable
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