Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
Enjoy my service!
by Eric Hoskin on 05/21/2025updated 05/27/2025I have a very enjoyable experience on a otherwise dreary day. My service advisor Juan (Jay) was great! He took a simple service (oil change) and made it even simpler. I was very pleased.Hello Eric, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr. Ross
by TLRoss8 on 05/16/2025updated 05/23/2025Ms. Dutton always provides excellent customer service. She is very knowledgeable and offers the best advice as it relates to my vehicle.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Thornton Road. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Oil change was fast and professional
by Matth0604 on 05/14/2025Q the service advisor was professional and got me in and out quickly. They rotated my tires and had somehow picked up a screw in my tire, but Q caught the technician and even though it was after closing they patched the tire at no charge.… Accidents happen, but they resolved the issue quickly and took ownership of the situation.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Alternator Replacement
by clbaptiste32 on 05/02/2025The team who handled my repairs were efficient and professional.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Good Customer Service and Timeliness
by Doris W on 02/03/2025First time having my vehicle serviced at AutoNation. I was completely satisfied with the service and the amount of time I spent waiting for completion.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great job!
by Janei D. on 12/17/2024updated 12/24/2024Czech was a great salesman. As a first time car buyer, he made the buying process for my 2019 Toyota Camry SE so seamless and smooth. 10/10 recommend, thank you so much for the hospitality.Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Great Sales experience at Thornton Rd Toyota
by JCowan01 on 11/02/2024updated 11/19/2024When I started my vehicle search I looked at all the dealerships closest to where I live, thats normally what you would expect, but I could not reach any agreement on the vehicle I wanted with any of them, until I came across Thronton Rd.… Toyota. The Sales Manager Kenneth was no hassle,no stress, fair and straight to the point along with their awesome Sales person Ms. DeNiya who made the in-person experience that much more pleasant. I realized with such an awesome team I would have no problem driving an hour for my next Toyota vehicle. Then to top it all off I got more than a fair price and a little bit more vehicle than I expected.That was one of the least stressful and best car buying experiences I've had. I would recommend Thornton Rd Toyota to anyone wanting a great hassle-free and professional experience.Commendation!
by Affie B-E on 11/02/2024Dylan, Winston, and Ammy made our first time experience here great. They made the whole car return and pick-up process seamless. Dylan thank you for the added personal touch. You did a great job.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car purchase
by Happpydazz on 08/06/2024updated 08/16/2024Steve, the sells agent was very good very knowledgeable very informative, caring humorousHi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Excelent dealer
by Diego M on 08/07/2024Excellent service, the staff is very friendly.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2023 Used Prius
by Steve Sullivan on 05/22/2024I test drove a 2023 Prius with only 9K miles with Victor. Clean and great looking. I just had my other 2016 Prius totaled so need another car asap. Price was a little high and within 20 minutes of back and forth with the Sales Manager… had a seamless price where we both agreed. Picked it up the next day and was a fast, smooth process. This is my second Prius with an AutoNation group and alway professional and quick response.Thanks so much for the warm recommendation of the team here at AutoNation Toyota Thornton Road. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very Satisfied
by David Hurst on 05/08/2024Had my 2015 RAV4 serviced on May 3rd, I’m very pleased with the service. All the Staff are courteous and professional. Service Advisor Terence Becton is the best.Hi David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
2024 Toyota Highlander
by Highlander24 on 04/09/2024We recently purchased a 2024 Toyota Highlander Limited AWD at AutoNation Toyota Thornton Road in Lithia Springs and worked with Andre who provided excellent service. We had been shopping for a new vehicle for 6 months and were very happy… with the experience provided by their sales team. Definitely recommended!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. We appreciate your recommendation of AutoNation Toyota Thornton Road and we hope to be of service again in the future.
Dishonest service writers
by Yodda123 on 02/29/2024Scheduled 2nd ATF service for my vehicle at 113K miles (prior ATF service was done by a different Toyota dealer at 75K miles). I made sure that AutoNation had all the details (mileage, age, prior service records,etc) before the… appointment. I drove for an hour only to be told by the service writer that they do not do ATF service on vehicles past 100K miles. They want to sell you a new car, hoping that it breaks down soon, so they could sell you another.Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6082 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Good Experience with Deonte
by bestbaddogz on 02/16/2024I went the Costco pricing route and Deonte helped me with getting a new car. He reached out to me to schedule a test drive, was a great communicator, very responsive to my questions and comments, and was a genuinely nice person. I highly… recommend working with Deonte if you can.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Thornton Road and we hope to be of service again in the future.
Theresa
by Theresa on 02/04/2024Salesman Ralph and sales manager Carl went above and beyond for me.Hello Theresa, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent salesman
by DorseyR on 01/15/2024Our visit AutoNation was very pleasant, and was not pressured to buy a car. John Christmas was the best you followed through everything that we asked of him and was very patient. He was a star employee.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ralph Fortune is a delight to work with
by JLKanalas on 01/12/2024We so appreciate the patience and professionalism of Mr. Ralph Fortune. He answered all our questions about the car, gave thorough explanations of all the financial details, and never pushed a decision.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. If you ever need help, just give us a call. Happy motoring!
Fixed the problem
by Nour abu on 12/12/2023They fixed the problem and were very nice about it.Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Bad Customer Service
by Eloisa Esco on 12/07/2023The service rep ( the guy inside the Toyota service garage) I was assigned to someone that seemed he did not want to work that day. I asked how long the wait was for a Diagnostic for my car , and said 1hr or so.. After 2 hrs later , finally… a Diagnostic that I had to ask the questions, the rep didn't even want to explaine what my car problem was. He just handed me the paper and said if I wanted it fixed. No explanation of what was going on. I never want to deal with this man. Only saw the first name of Courtney...Hi Eloisa, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6082 -- we hope to hear from you soon.
Not a good time.
by Moodyjules on 12/02/2023I was traveling for work and had to have my car towed here because of a misfire. Not only did I have to have a car with less than 10,000 miles on it towed, the staff didn’t seem concerned with making sure I had transportation. After I… finally got a rental, I was ghosted. I needed to leave the area for work and was not able to communicate with the service advisor on when I could expect my car to be done. I would call and leave messages that would not get returned. I would call to speak to managers and be put on hold for over an hour. My car was dropped of on 11/22 and after spending hours and countless phone calls trying to reach someone, I finally got a manager to get my service advisor to call me back on 11/28. No one could tell me what was wrong with my vehicle and then when they finally did they said they were waiting on a part and not sure when it would be in. Prior to that, the receptionist (who was the only nice person that seemed to care how I was being treated) said the part was ordered and was there waiting to be installed. Everyone had a different story. After the service advisor was called out on this information , all of the sudden that part was there and my car would be ready the next day. On top of all of the this, then rental I was provided had bad tires and the tps light was on within 20 min of me having the vehicle. I had to go to another Toyota dealership to have in my replaced because Toyota care would only put on a spare. I spent 4 hours waiting to have a tire replaced while I had my two dogs. Another dealership another problem. Finally, I was called saying my car was ready so I had to take a day off work to drive across the state and get my vehicle. I have to stay out of my 4 interactions with Toyota every dealership has been worse than the last and quite frankly I regret not staying with Honda.Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6082 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024