Customer Reviews of AutoNation Honda Thornton Road
Review type:
Gee was great — Honda Civic
Great service
by Satisfied on 09/14/2020I have a 2007 Honda. Auto Nation has been taking care of it from the beginning. They keep it purring like a kitten.Customer service
by LeeAnn 7 on 08/10/2020Amber was awesome to work with , from the arrival to the closing of the service . Prompt and courteousHi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Thanks
by Andres M on 07/23/2020Walked in not know if I was going to leave with a vehicle but in the end I ended up with the best possibility thanks to Alton of Autonation Honda Thornton!!!We are pleased to hear you had such a positive experience with us, Andres! Feel free to stop by if you ever need any more help.
Accord
by Alishha on 07/08/2020Was told I didn’t have appointment all though I had a email confirmation, was told it was a 2 hour wait for a oil change cause I didn’t have a appointment.. once again they found my appointment, it was still 2 hours. Told me a issue I was… having wasn’t a thing and act like I was stupid. Love my Honda will but will not be coming back to the dealership.Oil change
by Teresah on 10/07/2019Oil change was done in a decent time.AutoNation Honda New Car Sales
by Elizabeth on 08/28/2019Jena and Brayan made our new car purchase wonderful and a smooth transaction. Jena listened to what we wanted over our phone conversation and had the SUV ready and waiting when we arrived. Brayan took over when we arrived at the… dealership and took us for a test drive and completed the purchase paperwork to our satisfaction.Elizabeth, we are pleased to hear that our team made this such a seamless process for you! Feel free to reach out to us if you need anything. Have a fantastic day!
Ready when promised!
by Dblakeley1 on 08/08/2019I generally wait for my vehicle to be serviced, so having the job done at the promised time is a big item for me. On this visit AutoNation Honda nailed it.Thank you for sharing this feedback! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit.
Service Nightmare
by Randy Ja on 07/14/2019I dropped my 2007 CRV off last Saturday at Honda Carland on Thornton Road for a 9:00 appointment. It was there to have all 5 lugs and lug nuts replaced on the front left wheel. I was told I would be contacted in a few hours with an… estimate. I never received that call and later at 1:00 that afternoon I called the service department to see if it was ready. I was told it wouldn't be fixed because the parts would have to ordered on Monday and would not come in until Tuesday. I asked the service agent why was I not told about this, but didn't really get an answer other than parts were not available. So, Tuesday afternoon I went to pick the car up and was shocked to see a nearly $650 repair bill just to replace 5 lugs and lug nuts. The girl I picked the car up from was not the original person I had been dealing with. She knew I was very angry because I was never told it would be that much. She was kind enough to reduce the charges by 15%, but that doesn't excuse my entire bad experience. Very undecided if I will ever bring this car back to the dealership again.Randy, we are deeply disappointed by your experience at AutoNation Honda Thornton Road. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (877) 521-1397 to discuss what we can do to help.
Excellent Service
by Shelia@1 on 07/13/2019Very friendly and guick serviceWe are happy that our team could provide top notch service to you! Feel free to reach out to us if you need anything. Have a fantastic day!
Will stay late to close the deal
by Renee G. on 04/19/2019We were the last customers of the day and Cedric took the time to pull around cars for us to look at. We then saw a used one and decided we wanted to go that route instead of new! He was super nice and helped us deal the deal!! All… employees stayed late to help us purchase this car and never made us feel unwanted!!!Congratulations on your new vehicle! We're happy to hear Cedric was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, AutoNation Honda Thornton Road
NOT good customer service
by Mrs Caldwell on 04/08/2019I don’t feel confident in their serviceCR-V purchase
by Kevin B on 02/27/2019Gabriel and Will we're more than helpful really made purchase very easy would not hesitate to go back for another vehicle.Great service
by Icharme on 01/31/2019Service was great. Any took great care of me.Hi, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Team Honda Sales
by dougmurd on 01/09/2019updated 01/18/2019Was a very good and satisfying experience. Salesman, Alton, was very knowledgeable, personable, and patient. Did not feel forced into the sale at all!Salesperson
by DougKim on 01/13/2019Excellent. Alton was great. Very knowledgeable and patient.Excellent Car Buyinh Experiance!
by Katura1 on 12/31/2018Brayan made sure I had the exact vehicle I wanted and Jena ensured I got the best deal for the vehicle I purchased! I HIGHLY recommend purchasing from them! This was the third new car I’ve purchased and ultimately the best experience I’ve… had!! I will only recommend and purchase Honda’s from here on!!!Service on my Honda civic
by Dennis F on 12/03/2018updated 12/14/2018Excellent ,working with my service adviser dinzelWe are happy you had a pleasant experience here at AutoNation Honda Thornton Road. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service
by Katrina on 12/13/2018Service was great here. Got everything I needed.Thank you for taking the time to share your wonderful feedback with us. Feel free to stop by if you ever need any more help. Take care!
Very Happy and Satisfied Customer.
by kwl0192 on 12/09/2018The best car purchase I've ever done. Got a very good deal on my purchase. Communication was quick, easy, and clear. Answered all my questions and didn't try to avoid any. Staff is very friendly. Fabio did an amazing job with the… transaction. Will do business again in the future. Thank you!Car Service
by PonyCar on 12/03/2018Virginia was my tech and I was not impressed with the service I received. I never received a call that my car was ready for pickup. She did not go through what type of services my car received in the 15K mile service. I had to ask questions… for her to answer.Great Experience
by changniu on 11/29/2018Thank your for the unique customer service.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Thornton Road. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
by Sofia Peters on 09/17/2020