Subaru of Gwinnett
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Customer Reviews of Subaru of Gwinnett
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66 service reviews
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Subaru Forester Routine Maintenance
by William C on 01/09/2024Brought my Subaru Forester in for an oil change, got there about 25 minutes before my scheduled appointment. No problem they took it right in, did the oil change in short order, also did a multi point check on the car. They also washed… and vacuumed the car at no extra charge. The staff was very friendly and accommodating, while waiting the rest area had various snacks and a nice selection of drinks, very nice. Taking my Subaru in for service is always a pleasant experience. Subaru of Gwinnett a great choice.2018 Subaru Outback Service - Issa Kone
by AnnaIvy on 07/19/2023As a whole the service experience I have had at Subaru of Gwinnett has been outstanding. Issa Kone is wonderful to work with and is very thorough, courteous and knowledgeable.Excellent service
by Customer on 04/18/2023Excellent service done on time.Gwinnett Subaru
by Betty Haymes on 02/13/2023The installation of new Michelin tires, balancing, and alignment was done very well. The maneuverability, stability and ride are now even better. The price was even lower than the original quote.Gwinnett Subaru The Best
by happy client on 02/07/2023I do not mind going to Gwinnett Subaru as the people there are nothing but kind and attentive. I had an oil change and back brake pads done. I was given a loaner car and it was done in only a few hours. I appreciate every time I go there,… the all the people are wonderful.Brake and Oil Change Service
by BLBon.oun on 06/04/2022Everything was GREAT in all services and plus FREE snacks for EveryOne.Very good service
by Clyde Potts on 02/16/2022Had three major services needed and all were completed well. Very much appreciated being given a loaner car.Service Department
by Yongmi on 06/10/2021I bought a Subaru from Subaru of Gwinnett. Its service department is the worst. I left 2 messages - one of them is to service manager. No one called me back. This was last Friday. Today is 06/10/2021. I called at least 3 times to… schedule a 30 thousands miles service. The initial operator, when I pushed for service department, are just terrible as well. One of them just sends me back to the main menu or to an auto voicemail. I had to schedule my car service with other Subaru dealer. I will not forget this very rude treatment from them and I will never do my business with Subaru of Gwinnett. I want to add that a young man who sold me the Subaru was professional.Always excellent!
by Always Happy on 06/07/2021Issa always takes great care of me and my Outback. He always informs me of anything they noticed and keeps in communication with me until I pick the car up.Outstanding Service
by Gene Schulte on 05/11/2021Kyle Formella, Service Advisor, provided expert assistance with not one, not two, but three Subaru Factory recalls involving my 2013 Legacy and 2016 Forester in the last 12 Months. In each case, a loaner vehicle was provided, and I was… kept up to date on the progress of all the repairs. Subaru of America has an outstanding system of providing customer satisfaction the loyal customers. Look for Kyle the next time you are in for service!Excellent service
by Docjay1 on 03/01/2021I was asked by Subaru to bring my car in for service. Due to Covid, we had hardly driven ay place. The dealership appointment was very easy. When we took the car in and told them we will wait to take it back, the personalle get the work… done in under one hour. The car was washed and cleaned thoroughly before it was handed over back to me. Signs of a good dealership and consistency in quality of work. I highly recommend this dealership to anyone wanting to buy a Subaru.Awesome Service!
by Jml4777 on 02/01/2021I took my car in for scheduled maintenance. Upon arrival I asked if my head unit could be updated as I forgot to ask when scheduling. Juan was wonderful Andrade sure I knew it would be additional time. I don’t mind waiting because the… dedicated waiting space is comfortable and they provide drinks and snacks if I need it. When I hopped out of the car I remembered a weird sound it has been making and asked Juan about it. He was able to reproduce the sound and ensured me they would take a look at it, but said it would be additional time. He recommended I take a loaner car home so they could get everything done without me being inconvenienced. So thankful I did because they needed to replace something and needed another day to get it done. Juan kept me updated the entire time my car was being serviced and repaired. My car was ready the next business day and Juan was there to give me a full rundown of the things they did! So thankful for a dealership I trust!Efficient, caring, customer-service oriented
by ModeKel on 01/25/2021They are so customer service oriented, it's hard not to feel special!! They are attentive, fast, efficient and caring. Would highly recommend.Absolute embarrassment
by Grecia on 01/14/2021After getting in touch with the service manager William, I do not recommend doing business with this location. When he stepped in to handle my case, he apologized for everything that had happened with my car and offered me a refund on Dec.… 9th, it's now January 14th and no refund has been processed. The service manager William has given me the run around the entire time and waited until today to tell me "he doesn't recall why he would refund me". It is insulting to me that he would wait over a month, to now pretend he doesn't remember our conversation and what he promised. I am super disappointed and regret coming here in the first place! Do not bring your car here- they have zero integrity.S.O.G.
by Quincey R on 12/28/2020Quick repair of minor cosmetic warranty itemsHorrible experience
by Grecia on 12/10/2020I don’t even know where to begin, but the experience I’ve had with this location has been extremely frustrating to say the least. Nov 19th: I came here due to an issue with my oil drain plug/oil panel, and I was told it needed to be… replaced so they gave me a loaner and told me it would take a few days due to the parts being ordered. Nov 28th: I got a call from an agent to let me know that my car had been ready, and he was wondering if someone told me. I told him i had called multiple times and could not reach anyone, so i waited until someone called me. Finally, i got my car back on this day and when I was driving I started to hear a strange sound whenever I would turn my steering wheel.Then, I parked my car in my garage and the next morning I saw a big oil leak under my car, so I called Subaru of Gwinnett immediately, told them the issues and made an appointment. Nov 30th: I brought my car back and I was told that the part that was put on was “faulty” so they would have to fix that and also would fix the sound coming from the axle or suspension. They gave me a loaner once again, and I told them to please make sure things are done properly because I live an hour away and this is very inconvenient. Dec 4th: I get a text from the service agent Josh letting me know my car was ready and they were going to deliver it to me. The agent arrives with my car, we exchanged keys and he left without giving me any information, so I got in my car and noticed the oil light was on. I immediately told josh and he had the agent come back, and told me that unfortunately they need to take my car again. Today December 10th: They get back to me and tell me that the oil light keep coming on after test driving it, and they believe the oil sensor is malfunctioning so they have to order the part and my car will be ready Friday. In conclusion, this dealership has pretty much destroyed my car. I have zero confidence in driving my vehicle and I’m super frustrated that the staff here is causing so many issues to my car. My car is barely at 20,000 miles and all of the issues that are happening have been coming up while it being at this dealership. Is there not someone who overlooks or approves a car once the service has been done, or some type of system to assure the techs are doing their jobs properly? I’m very disappointed in all of this and I would like for the General manager to address this entire situation.Great service
by Ike on 12/22/2018I was fit in on late notice and received exemplary service.Leaking Head Gasket
by Estimate on 12/20/2018Service was great Thanksin and out for scheduled maintenance
by rickskirvin on 12/18/2018service contact was friendly and effective and service done quickly and apparently effectivelyStandard Maintenance
by kIM on 12/13/2018I am always pleased with the service and team I receive.Wonderful Service at Subaru of Gwinnett
by D. on 11/27/2018updated 12/07/2018The service at Subaru was truly excellent from the minute I arrived until I left. Every effort was made to insure that my car left the service center in tip top condition and the team who handled my car was very knowledgeable and efficient.
Subaru Outback
Subaru Forester
Subaru Crosstrek
Subaru Ascent
About our dealership
Hi William, we are very happy to have provided you with such a positive experience! Please don't hesitate to contact us if there's anything more we can do!
by Nora Sutter on 01/09/2024