Rick Hendrick Chevrolet
Customer Reviews of Rick Hendrick Chevrolet
Review type:
Great Support
Great experience!
by KS on 11/27/2024My service representative, Don, provided EXCELLENT customer service. I came unexpectedly because my battery gave out this morning. He was very knowledgeable about my vehicle and was able to assist me right away. I would definitely recommend… this location.Thank you again for taking the time to let us know how we did. We hope you have a great day! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Awesome Experience
by Ken J on 11/24/2024Just Ask For Fernando Hernandez He Will more than accommodate your purchase needs Great customer service and really helpful I highly recommendKen J, thank you for the high star rating! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Best service advisor
by Mari on 11/13/2024Don is one of the best advisors. He is always on top of everything. And lets me know eveytime if I need Any services to be completed.Mari, we really appreciate your positive review! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
SCAMMED
by Daphne on 11/02/2024Purchased a 2024 Camaro 2SS on 08/26/2024 for $61,588.81. Because I live in Texas the car had to be transported and I received the vehicle on 08/31/2024 with NO paperwork of the transaction! I spoke with Rustam and he informed me that it… would take a couple of days for the paperwork to be finalized. I’ve purchased several new vehicles before in the state of Texas and I’ve NEVER heard that before so I thought maybe it’s a Georgia thing. After numerous attempts to get the paperwork for the car that I purchased, I was unsuccessful!! On 09/26/2024 the vehicle was stolen…..Yes stolen!! With NO paperwork on the vehicle, and with total aggression and anger I called back to the dealership and spoke with Shon to get paperwork on a vehicle that I now owned for a MONTH!! He sent me copies of only part of the paperwork. As I’m asked to provide paperwork for my insurance carrier that I DO NOT have in my possession, I’m forced to call back to the dealership to try to get more paperwork!! My credit union lien holder is asking me for the title because they have not received it on a $61,588.81 that they have financed. On 11/01/2024 the lien holder still has not received the title. Upon further investigation from the Texas DMV, the $61,588.81 2024 Camaro 2SS that I NO longer have because it was stolen and has not been recovered, that is now 2 months old, HAS NEVER BEEN REGISTERED with the state as me being the lawful owner!! I called back to the dealership and asked to speak with the manager/owner over the dealership and was given the run around and was transferred to Shon! Which Shon stated that he was going to look into the situation and was to call me back AND I’ve yet to hear back from him. I called back to the dealership and was transferred to some [non-permissible content removed] that would not tell me his position but responded that He Does Eveything!! He may do eveything but he didn’t provide me with any answers but continued to be [non-permissible content removed] throughout the entire conversation. I CONTINUED TO CALL THE DEALERSHIP ALL DAY AND I GOT NOWHERE!! This whole situation is now looking real scamish that i would buy a $61,588.81 car, that is now nowhere to be found and that has never been registered with the state as me as the owner!! Not to mention that the car was equipped with lojack that the dealership made me purchase and onstar that i was never able to access because the dealership did the enrollment incorrectly!! Sounds scamish to me and to everyone that hears this story, including the police!! I’M IN NEED OF A VEHICLE BECAUSE NOW I HAVE BEEN DRIVING A RENTAL CAR FOR OVER A MONTH THROUGH MY INSURANCE AND NOW THEY ARE NO LONGER PAYING FOR IT. AND TO TOP IT OFF, I GO BACK TO NAVY FEDERAL CREDIT UNION, THE LIEN HOLDER OF THE $61,588.81 2024 CAMARO 2SS, TO SEE IF THEY WOULD FINANCE ME ANOTHER VEHICLE. THEY WILL FINANCE ME ANOTHER VEHICLE BUT WITH CONDITIONS, THE CONDITION OF IF THEY RECEIVE THE TITLE OR THE VEHICLE IS PAID OFF. MY INSURANCE WILL PROBABLY NOT PAY THE CAR OFF BECAUSE THE CAR IS NOT REGISTERED IN MY NAME AND THE LIEN HOLDER DOES NOT HAVE THE TITLE!! TALK ABOUT FRUSTRATED, I’M [non-permissible content removed] FRUSTRATED WITH RICK HENDRICK CHEVROLET DULUTH AND THE SCAMMING, LYING STAFF, THAT I DON’T TRUST!! REPUTABLE [non-permissible content removed]!! IF I COULD HAVE GIVEN THEM A QUARTER OF A STAR OR EVEN A NO STAR, THEN I WOULD!!!!!!We apologize for your experience. Please give our department head, Shon Phillips, a call at his direct line: 678-957-5309 so we can make this right with you. Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Great deal
by John on 10/18/2024Great experience with Nathan Watson at this dealership. The financing was a breeze.Hello John, thank you; we appreciate your feedback! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Best service advisor!
by Octavia on 10/17/2024Don is the best service advisor. He delivers timely updates and makes sure you are aware of what’s going on with your car. He’s always professional. He ALWAYS makes sure his customers are comfortable and clear on what repairs are needed. He… goes above and beyond!Octavia, we are glad we could help! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Great Service!
by Bigeyez1975 on 10/15/2024Nathan did a great job listening to my needs and getting me in a Brand New Vehicle! I'm very pleased with this dealership and plan to refer friends and family. Thanks Nathan!Bigeyez1975, we really appreciate your feedback! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Amazing service
by Kay on 10/09/2024Don does it again. He never fails to submit quality service. He goes above and beyond no matter how overwhelmed he is. He is great!!!Kay, thank you for the high star rating! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Don is the man to see!
by D Smith on 09/19/2024Don was amazing! His customer service is top tier and he made sure my truck was serviced in no time!D Smith, we're so glad that we were able to go above and beyond your expectations! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
2024 Traverse Black on Black
by Matt on 08/18/2024updated 08/26/2024Great experience working with Naim!! Easy to deal with. Worked out a great deal on a 2024 Traverse.Matt, we really appreciate your feedback! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Helped with a scary situation
by S Clemons on 07/26/2024Dondray Williams and Patrick Ford Anglin went above and beyond helping me trade in my vehicle. They were wonderful helping secure a payment that works for my budget, plus dealing with a sticky legal situation. Hendrick, Duluth, GA are… Awesome to deal with.S Clemons, thank you for sharing your positive experience! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Catherine is the best!
by Ash on 07/25/2024Catherine is so great to work with! Very professional and a great communicator. 10/10 would recommend her.Ash, we're glad you had such a wonderful experience with us! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Hendricks Camaro
by usmccam1 on 06/10/2024Ricardo Anthony was absolutely great to work with!!! He went above and beyond to make our experience easy and seamless. More importantly, he is there for service after the sale to ensure all of our concerns are cared for. If you're looking… for a car in the area, look no further!!!Usmccam1, thank you so much for the positive review! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
The place to go!
by AdeleD on 06/03/2024This was my first completely remote transaction so I was a little nervous about purchasing a car this way. I worked with Renaldo to get the best deal possible and primarily with Ricardo throughout the sales process. Ricardo's prompt… responses and follow-up to inquiries should be the gold standard for customer service. I was quickly put at ease about the buying process and could tell that this dealership is experienced with remote transactions. Ricardo checked in with me after the sale was complete, while my car was being shipped, and after I received it. Again, he was quick to respond to an after-sale concern. Rick Hendricks Chevrolet had the lowest price I could find nationally for the car I wanted. The buying and shipping process was smooth and convenient. The entire team at this dealership was courteous and professional. I highly recommend this dealership and Ricardo specifically.Adeled, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Chevrolet Atlanta. Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Rick Hendrick Chevy - Kim Miller
by Adam George on 06/03/2024Thank you to Kim and Rick Hendrick for helping us get into our High Country Tahoe. It was a wonderful experience working with the Rick Hendrick Chevy team. Recommend Kim for any future car buying.Adam George, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Atlanta! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Superb experience!
by Marley Quinn on 05/23/2024My initial contact was with Travis but he was extremely busy and paired me with Aliyah Davis and she was exceptional! She was very personable and patient with me in this process. She was knowledgeable about the all the things I had… questions about and maintain a pleasant disposition even though I was unsure about what I wanted at the time. I recommended her to some friends and if your looking to buy in the area I recommend you give Aliyah a call and make an appointmentMarley Quinn, thanks for your praise and kind comments about our team. Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Great Customer Service
by HONEY on 05/17/2024Brandon Brayboy did an amazing job helping me pick out the perfect car fit for my growing family! I will definitely be recommending my friends and family to come shop with him!Thank you again for taking the time to let us know how we did. We hope you have a great day! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Customer Service
by Youngveto on 04/27/2024The salesmen were great! They work with me to get to a purchase price that I was comfortable with on the 24 Camaro. I will definitely shop with them again in the near future.Youngveto, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Chevrolet Atlanta. Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Alexandre sales help
by Redfish on 04/12/2024Alex and Jaider worked with me to help pick a new Truck that had a the items I had on my list. I was replaceing a 2007 truck with 264000 miles. Both took time to set in my new truck and go over all the controls and buttons. They did a VERY… good job making sure I understood all. Also if any questions come to feel free to call any time.Redfish, thank you so much for your high rating! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
The Best Adviser!
by Lisa on 04/08/2024Don Petersen is the best adviser I’ve had him as my advisor for 5 plus yrs. Don is helpful patient and so kind.Lisa, it's experiences like yours that really keep us motivated! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Great customer service!!
by Cosmic on 04/06/2024I stopped by Rick Hendrick Chevrolet in Duluth today and spoke to Sales person named Kareef. I didn't have an appointment and didn't have much time, but he was willing to answer all of my questions and will definitely be contacting him… once I'm ready to purchase!Cosmic, we really appreciate your feedback! Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
Chevrolet Silverado 1500
Honda Accord
Toyota 4Runner
Robert, your satisfaction is our top priority. Much Appreciated, Customer Care Department Rick Hendrick Chevrolet Duluth
by Samantha McEwan on 05/20/2025