Rick Hendrick Buick GMC

by R. Mitchell on 05/31/2022

I purchased a vehicle late last year, but began having issues with it shortly afterwards. After several visits (oil changes, regular maintenance, along with purchasing an extended warranty, the problem still existed. So I approached my service advisor John White about my future concerns for my 2019 Terrain. From there, he spoke with the necessary individuals, which enabled me to changed/swapped my vehicle to another Terrain which was brand new. The transition went smooth, professional, not time consuming, yet flexible for my schedule. So with the assistance from my service advisor John White, along with Amadeo Lathion, Client Advisor.....my total Satisfaction was ultimately the end result.

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by Jason on 02/24/2021

Experiences like the one I had at this GMC dealership are why the "Car salesman" stereotype keeps getting perpetuated. Stopped in one Friday afternoon to look at Canyons. Test drove a couple, and really liked the AT4 we drove. Went inside to start talking numbers, on a truck that had an MSRP of just over 41,000 + dealer addons and an "internet" price of 34,000. The first offer they laid down was over 43,000. What was shady, was the $1,895 destination charge that was below the vehicle MSRP(which already had destination of $1,195 included). Some 2,000 vehicle protection pkg that was bogus as well as a ridiculous $700 doc fee. We said that was not going to work, and it took 3 different people coming over before we were able to leave. The whole ordeal was unethical and I hate seeing the "shady car salesman" issues carrying on. Ended up buying from a different dealer and received top notch service and courtesy. My salesman "Ken" was nice. All the other folks were just not honest people. Andrew Ford was one the of the other folks that came by the desk. It was him and one of the other managers that were just shady.

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by TC on 02/01/2021

Everything went smoothly,Donald , Ryan and financing department had everything ready and set up when I got there. I'm from SC drove 5 hrs to get there and was very pleased. All discussion and numbers that was discussed In email and text was spot on when I got there no mistakes

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by LaShawna Harper on 01/27/2021

My sales rep Tylre Belle was professional, polite and went above and beyond to help me not only find the perfect SUV but also helped me get financed. What amazing service!

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by Tenn. to Ga. on 09/30/2020

We drove from Nashville to Georgia just to get the savings Hendricks promised us. We have a top notch dealership in our town, but they didn't offer us the savings that Hendricks offered. So we drove to Georgia and were thrilled with the service and professional experience we got. Our sales representative, Derek B., was professional and personable as well. He didn't oversell this beautiful car but allowed us to make our selection with no pressure. He answered every question we had and showed us all the bells and whistles on this vehicle. I would definitely recommend the combination of Derek B. and Hendricks to everyone. From my first call to the dealership to the financing to the customer service we received after the sale, everyone has been given us a quality experience. Thank you team, for making us feel great about our decision and choice.

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by Miranda on 09/18/2020

JEFF WAS AMAZINGGGG. This place was recommended to me by my friend. So glad I came here to buy bc they made the whole thing so so easy. Jeff was super nice and really helped me out every step of the way. I so appreciate it Jeff!!!!

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by Taters1 on 09/10/2020

Tylre was our salesperson. She was informative and courteous without being pushy. We required help transporting the car home. She delivered it in person. Thank you to all involved. It was a rewarding experience. And, it's a Buick!!

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by Gmg7777 on 08/22/2020

Straight forward experience just what I expected and wanted with Donnie

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by PCMCDONALD on 12/27/2019

I drove to Duluth after working all day, near Chattanooga, Tennessee, a little over 2 hours to make the drive. Arrived just after 7:00 PM on a Wednesday. Andrew came in on his day off to help me and my daughter. We both ended up buying new cars. Austin also went above and beyond to help us. These guys stayed until after 11:00 PM to finalize everything. I just can’t say enough good things about them. They exceeded my expectations, in every way! We had shopped at a dealership in Marietta, on the previous Saturday (different make of car & not a part of Rick Hendrick Automotive) and we had a horrible experience. I am so happy that we went to and purchased from Rick Hendrick Buick GMC! They are a shining example of true customer service! They have earned my respect and definitely my future business.

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by Awheaton56 on 12/16/2019

Salesman was very professional, friendly and informative as was Justin in finance.

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by rtucker1124 on 12/10/2019

My wife and I had a great experience purchasing a new Yukon Denali with Tavian who was very helpful in answering all questions and helping us meet our budget.

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by P Banks on 12/08/2019

It was great working with our salesperson, Tavioun. He was patient and answered all of our questions.

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by Bcmotherof3 on 12/05/2019

Very nice and polite. He is very respectful and patient. Rick Hendrick needs to acknowledge this young man for his service towards the company.

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by Dhill777 on 11/17/2019

I purchased a new car today and was helped by Donny. He was very helpful and knowledgeable about the vehicle. He was patient with me as he walked me through the features. I have never met anyone who sits there and explains in detail as he did with me. Thank you for making this purchase as smooth as possible.

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by Syn Capek on 10/26/2019

Luis Rios responded to our online request for a test drive of a truck we were interested in almost immediately. He was very prompt and professional as well as nice. Next thing we knew we had a new vehicle. Thank you Luis!

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by Sales Excellence on 10/20/2019

The sales staff knows their product. Straight forward and transparent process. Very impressive. Specifically, Tylre Belle is excellent at what she is doing. Tylre will be successful at whatever she decides to do. Tylre Belle is a perfect example for all employees to follow. I would highly recommend contacting Tylre at Rick Hendrick Buick GMC in Duluth and speak with a true professional.

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by Lynn Satter on 09/27/2019

Tavien Coleman and Ron Ruberry made a great team helping me get a new truck I wanted for a while! Greatest experience of my life!

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by Brandon M on 09/15/2019

My experience was positive initially. The Sales Rep was very attentive and did a good job answering questions. I made it very clear that I was there to purchase the vehicle and as the consumer, I expected certain things out of my experience. I explained that in a previous purchasing experience at another dealership, I was completely turned off with how little effort went into prepping the vehicle before I received it. My requests for the vehicle to be detailed properly weren’t unreasonable. After all the paperwork was done, I inspect the vehicle and it might as well had not been touched. I was extremely disappointed that the interior hadn’t been wiped down or vacuumed properly. After that, the Sales Rep states he’s going to retrieve the second key and I can be on my way. He informs me that the keeper of the keys is on vacation and he would have to check back for it on a later date. I knew something was wrong when he said he would check on this, “if there was a second key”. I asked what that meant and was told there may not be a second key. I’m extremely turned off at this point because I wouldn’t have purchased the vehicle just to go back and incur additional expense for a second key. When the manager was informed of this, he stated that I should have asked about that and essentially made it my fault. There was no effort on his part to make any of this right. Needless to say, I’m extremely turned off by how everything went down. Customer service goes beyond the time the dotted line is signed. With that, I can’t recommend this dealership based on my experience.

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by Adore12 on 08/16/2019

My overall experience at Rick Hendrick GMC was great. I had the pleasure of working with sales rep. Luis Gutierrez. From the beginning when me, my friend, and our two children walked in we were greated with a smile. We were offered complementary coffee,water and popcorn. While working with Luis he ask plenty of questions to ensure he paired us with the best vehicle. Although the initial vehicle we wanted was sold he still continued to gather information on exactly what we were looking for. He made alot of suggestions and in the end found a solution. He brought us a White 2017 GMC Acadia that was fully loaded. We test drove it and decided it was the one. Luis went through all the necessary measures to insure we were accommodated with the lowest interest rate and payments as possible. In the end we left out happy, stress free and with ease. So if anyone ever visits Rick Hendrick Buick GMC ask for Luis Gutierrez. He will go the extra mile to get you what you want so that you can leave there completely satisfied. Also at there location they have a kids room which was a big plus because we all know that there is always a bit of a wait when you're puchasing any vehicle. While waiting I helped myself to popcorn,cappuccino, water and snack from the vending machine.

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by RICHARD on 08/11/2019

Exceptional salesman- Donny was knowledgeable and entertaining through the whole process. Kept us informed at every step.

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by Bruce M on 07/14/2019

Great experience. Very easy to work with in getting the right truck.

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