Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Columbus
Review type:
Antwan Epps
customer service
by donothave678 on 02/25/2025My Service Advisor was Shelby. She provided excellent customer service. She kept me informed every step of the way. I had other problems with the service provided. After the initial towing of my vehicle to the dealership, it had to be… towed a second time after it was repaired. My vehicle was there for a week in Jan and again in Feb. This survey is not accurate because some of my answers does not require a yes or no.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (706) 522-2116. We hope to hear from you.
Up in the Air
by R Walker on 02/20/2025I got a message on my 2018 Grand Cherokee to service the air suspension system immediately. I scheduled a service with Cullen Wynn at Auto Nation. The repair and claims process was seamless.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Antwan Epps
by Antwan Epps on 07/30/2024Antwan was a pleasure to work with. He was patent, honest and made the process smooth.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Disgusted
by Kevin Sweet on 05/30/2024I had a very negative experience dealing with Columbus Autonation North. I brought my 2020 Chrysler 300 into the service department on Monday, 20 May. The vehicle was making a strange whining noise when the engine was shut off. When I… dropped it off, the service person told me it would take 24-48 hours to diagnose the problem. When I did not hear back in 48 hours, I physically came back and the same service person told me that there were several cars in front of mine. I called back two days later, and the same service person told me that the engine would have to be removed from the car and potentially replaced. I did not hear anything for 4 more days. I then came back again, and the same service person told me that he did not know the status of my car. I asked to speak to the service manager. The service manager confirmed what I already believed, after 8 days, no one had ever looked at my car yet. The next day, the service department finally called me and let me know that the alternator was the problem, and would need to be replaced. He also stated that it would cost $1700. I said that sounded a little high. Almost immediately, he said that he could lower the cost of labor, and that I could get the new alternator put in for $1402.58. At that point, I just wanted my car back. When I picked it up a day later (10 day total time in shop), I again told the service person that $1400 was a little high. He said that he just puts in what the Parts Department tells him. Overall, very disappointing experience. It took over a week just to get a straight answer on the status of the vehicle. Everywhere that I have looked online states that the fair price to replace an alternator is around $700-$900. This dealership may not care, but they just lost a future customer for multiple vehicles. It's not hard to be honest.Hi Kevin, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (706) 522-2116 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Purchase of a brand new 2023 Durango
by Bcop#3079 on 03/17/2024Eric and the rest of the sales group, finance and manager were outstanding in their services, extremely professional.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase of New Truck with ANTHONY GOSHA
by Brad Balsley on 02/25/2024Great service, kind Gentleman, painless experienceWe are pleased to hear you had such a positive experience with us, Brad! If you ever need help, just give us a call. Happy motoring!
Excellent Experience
by WadeJoh on 12/18/2023My experience at AutoNation was excellent. They worked on my car and had it finished really fast and did it right. Very friendly and helpful crew.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JEEP SERVICE
by KATHRYN on 12/06/2023EXCELLENT SERVICE - VERY EAGER TO WORK WITH MY SCHEDULEHi Kathryn, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent Service
by Jhm1125 on 11/29/2023All around a great experience for routine vehicle maintenance. Service department was friendly and helpful in assisting with my vehicle.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr Jae Park
by Jaepark on 11/20/2023Great team and supportive staff. Explains every question that was asked and friendly.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Jeep
by Desiree on 11/08/2023Dropped off my Jeep for service and it was done in a timely manner.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tires
by Marteia on 11/06/2023Cullen was able to complete my request in a timely mannerHi Marteia, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome Customer Service
by Keish Ma on 11/01/2023The process was smooth and pleasant from the start to the end. I was contacted immediately by salesperson Jlan C. after inquiring online and He was with me every step of the way. The finance manager Walter Miller was a joy to work with and… He pay close attention to my needs and was extremely knowledgeable. Jlan continued to check with me even after the purchase was completed providing exemplary customer service.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus. If you have any further questions, please don't hesitate to reach out!
2023 RAM 1500 sale by Jlan Carson
by Jvelazquez on 10/25/2023Jlan is an honest salesman and a hard worker that looks to satisfy your car buying needs as fast and satisfactorily as possible. Jlan is definitely the most friendly and down to earth salesman on the team.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus. If you need more help, our team is available to talk -- safe travels!
Persevering
by Liminal on 10/25/2023The good people of the AutoNation Service Department are persevering through a very tough situation with the dealership building gutted and being rebuilt, yet they still provide timely and quality service. They have adapted to the… challenges presented and still go the extra mile for the customer. Our service representative was a real professional and kept us up to date through texts throughout the diagnostics and repair process.Hi Liminal, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus! Feel free to stop by if you ever need any more help.
Attentive to Custer Needs
by Keish Ma on 10/24/2023The process was smooth and pleasant from the start to the end. I was contacted immediately by salesperson Jlan C. after inquiring online and He was with me every step of the way. The finance manager was a joy to work with and He pay close… attention to my needs and was extremely knowledgeable. Jlan continued to check with me even after the purchase was completed providing exemplary customer service.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service department
by Painter on 10/06/2023Very curtious service employee , very professional ,Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Antonio Bridges
by Antonio on 10/04/2023Very efficient but expensive.. I was surprised that I didn't get any free oil changes with the purchase of my vehicleHi Antonio, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (706) 522-2116 -- we hope to hear from you soon.
Quick service
by Tia7061 on 09/29/2023Oil change was quick and efficientHi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Lights out
by Lak Reed on 09/23/2023I went in for front low beam and brake light outages and the service was quick and staff was professional.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Wounderfull experience
by Happy cust on 09/19/2023Tyler and his team allways seem to find a way to exceed expectations . Well done .Hi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 08/01/2024