Customer Reviews of AutoNation Volkswagen Mall Of Georgia
Review type:
Top shelf customer service
Great experience
by TraceyC on 12/01/2023Great experience overall! I stayed for the inspection/repairs as I didn't have an alternative way home. The inspection and repairs were completed timely and all questions were answered.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
2024 Jetta
by New Customer on 11/29/2023The sales team answered our question and worked closely with us to arrive on a good deal. The salesman was professional even when I may not have been at times.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Mall of Georgia. If you ever need help, just give us a call. Happy motoring!
Maintenance Service
by Daeyeon Choi on 11/29/2023James gave provided a really kind and excellent service.Hello Daeyeon, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
20,000 mile checkip
by Shopper on 11/22/2023Always pleased with the service..James is very professional and efficient.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Mall of Georgia. Don't hesitate to call us if you ever need anything. Be safe on the road!
VW Atlas Purchase not easy
by MBrooks on 11/15/2023Saw a VW Atlas on dealer website and clicked on it to get price. Was contacted by a Sales agent who set up a time for me to come see the car. When I arrived at that appointment, I was told the car I came to see had been sold. No one… contacted me to tell me that before making the 45-minute drive to the dealership. I found another car of interest that was not listed in the dealer inventory and took the test drive. The car drove great but smelled terrible! I asked to see the Carfax report to see what the history was but was given a sheet saying everything was checked out and certified. Run around - I should have walked away, but I really liked the car and knew from my internet search that the 2023 Navy Blue VW Atlas was very hard to find. I was told it would be detailed and ionized to remove the smell while I left to go to the bank to get the money. I returned 3 hours later and spent close to an hour waiting on the finance person to finalize the paperwork. Finance person was young and unprofessional with pants below his waist, talked on the phone while I signed papers, etc. Finally got the paperwork done and went to get my car, and it had not been cleaned at all or ionized for the smell. I told the salesperson who said she was sorry and would take it back, but I would have to wait. I agreed to wait. About 30 minutes later she comes back, and she had personally wiped down one surface I mentioned, but it was not detailed or ionized. After 5 hours, I left unhappy. I called and was told the reason for the dirty car was that the detail manager wasn't in. Why I wasn't told that upfront, I don't know. Had to bring the car back for the detailing and ionization process. Was told they wanted to make it right, but when the dealership is so far away - what a pain to go again! Love my VW Atlas but was not impressed with the level of professionalism I experienced. I had purchased another VW from the same dealership in 2013, so was expecting much more.Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (678) 807-4171 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Greatly appreciate
by Carl Perez on 11/10/2023Autonation VW on Buford GA, it's a super friendly staffing and super customer service. From top to bottom. I absolutely recommend this place to anyone. Regarding buying a car or service on your car. Big up to James Cunbie 👏 🙌Hi Carl, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Volkswagen Mall of Georgia and we hope to be of service again in the future.
Service and no appointment
by Lambo 14 on 11/08/2023These guys are great. It is actually nice to go somewhere where you are treated as a valued customer and not the next one!!!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by ysrdi409 on 10/10/2023Brent was very knowledgeable provided Excellent service and easy to work with!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Volkswagen Atlas
by Sade parker on 10/09/2023Great experience! I got the vehicle I wanted with more than I expected. Everyone was so helpful and patient within the buying process.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Mrs. Daniels on 10/04/2023My husband and I came in already knowing what we were looking for. We were teamed up with Matthew and he not only showed us what was on the lot but vehicles that were preparing to be placed on the lot. Matthew was great in hearing what our… desires were for my vehicle and put the best people at the table to help work a good deal. I left with my vehicle the same day!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Calle salesman C.Rozier
by Erline33 on 10/03/2023Greatest experience with purchasing a car staff was patient and thoroughHi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Thorough and well documented
by Douglas on 10/01/2023Auto Nation Volkswagen has always done a nice job servicing our car. The repairs needed were well document and the results good. The only issue we had with this visit was the few days wait time due to the service department being booked… up,Hi Douglas, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Meghan McNail
by Meg McNail on 09/29/2023The experience of buying a new car at this VW dealership was amazing. Edin is awesome and knew everything about the car. I was very pleaswd.Hello Meg, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Outstanding service
by Happy Driver on 09/27/2023Once I found the proper person to arrange my extended warranty service, I was treated like the owner's daughter. Thought I'd have to rent a vehicle while my wheel bearings were replaced, but Sead gave me a loaner instead, because he knew… the warranty only paid $35 a day. The work was done thoroughly and my car drives like new again!Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
2023 VW Jetta
by Mike Mo on 09/28/2023I have been buying VW’s for years and this dealer and Aleksandr, my sales associate made this process as easy and transparent as it could be. I will definitely purchase my next VW from them and will refer the as well.Hi Mike, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Flawless buying experience
by Evan H. on 09/18/2023Great experience working with Shawn Yim, he did an excellent job showing me all options based on my criteria, made the delivery process smooth and quick, and was friendly and transparent every step of the way.Hi Evan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Professional and Helpful
by Maria P on 09/12/2023Thank you for checking on my service questionsHi Maria, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Volkswagen Mall of Georgia. Don't hesitate to call us if you ever need anything. Be safe on the road!
ID.4 AWD Pro S
by Wayne_W on 09/12/2023Mason Reynolds was a professional! He made the process very smooth and answered all of our questions. I would recommend Mason to anyone looking to purchase a vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by JonesRo on 08/31/2023James was very helpful. He even noticed I had a recall on my vehicle and they completed that as well. He recommended some settings on my vehicle to help with safety and also helped me resolve an issue with my car.Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Reasonable price for top notch service.
by UncleGroucho on 08/26/2023I was in need of getting my ‘16 Golf tuned up before a road trip and didn’t have a lot of time. Fortunately, I was able to reserve a spot on a Saturday afternoon same-day! My service coordinator James was helpful, friendly, and considerate… of my time. I was given a range of options and selected what was necessary versus something that could wait another 10-20k miles. It did take a little longer than initially quoted but that’s because Saturdays are usually pretty slammed in the service bays. Overall I was satisfied with my experience. If I were to do it again I would drop off instead of waiting there.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
VW Service is Tops
by Frank_V on 08/24/2023The process to make an appointment online simplifies the process. Excellent Service Managers and top notch Technicians carry it through.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Volkswagen Atlas
Volkswagen Taos
Volkswagen Jetta
Volkswagen Tiguan
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Phoenix Grant on 09/24/2024