Rick Hendrick Toyota Sandy Springs
Customer Reviews of Rick Hendrick Toyota Sandy Springs
Review type:
Awesome Experience!
Awesome Experience!
by Audrey Sullivan on 07/31/2025Had a great experience at this store working with Justice. He was extremely helpful answering all of my questions and very attentive. Best car buying experience I’ve had. It was a very honest, transparent, & seamless process. Thanks… Justice!Greetings! We appreciate your feedback and are glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take Care. Tim Hackney General Manager
Great service
by Jd on 02/12/2025updated 02/19/2025Castelli was great as always was very helpful I would recommend him for sure .Thank you so much for the 5 Stars and welcome to our Hendrick Family! Tim Hackney General Manager
Thank you
by Marsha Vrono on 01/30/2025Love it when I can give a great review. Shout out to my service manager, Melissa, who found a discrepancy in what I was charged and what she had quoted, and voluntarily made the correction days later without my knowing it and gave my credit… back. I appreciate your honesty and overall kind service to us. That could’ve been easily overlooked.Thank you!!Thank you for taking the time to spotlight the team here! Your trust means the world to us all here. Welcome to the Hendrick Family! Tim Hackney General Manager
Great customer service
by Yml on 01/28/2025Worked with Edwin G. not too long ago, pleased with his great customer service and how fast the process was.Thank you so much for taking time out of your day to write this. I’m so proud of the team here daily and hearing from our clients makes me even more proud. Welcome to the Hendrick Family and thank you again! Tim Hackney General Manager
Maya’s attention
by Aborgia on 01/26/2025Maya’s attention, dedication, and professionalism are truly incredible. She goes above and beyond to ensure everything is perfect. 100% recommended!Thank you so much for taking the time to review us! It means the world to us to hear from our clients! Welcome to the Hendrick Family! Tim Hackney General Manager
Loving my new Grand Highlander Hybrid!
by SandraCollins77 on 01/24/2025Stephanie at Rick Hendrick Toyota is fantastic! She helped me get the exact car I wanted in less than one week, when the other area dealers told me it would be a minimum three to four month wait. Her attentiveness and product knowledge… are top notch - a true professional. Go see Stephanie if you are looking for a great purchase experience.Thank you for your business and for taking the time to speak so kindly of the team here. I can’t tell you how much it means to us here. Welcome to our Hendrick Family! Tim Hackney General Manager
Feeling Connected!
by Monique M on 01/21/2025Buying a car is always so stressful! Just the thought of leaving wondering if you got a good deal or not! Well my buying experiencing was one for the books this time around. When I left I felt like family. The young lady that explained my… Bluetooth setup up so eloquently really sealed the deal!! Thank Alyssa! I find comfort in knowing if I have anymore more questions I can always call or stop by without feeling like an afterthought!Thank you for taking the time to spotlight the team here! Your trust means the world to us all here. Welcome to the Hendrick Family! Tim Hackney General Manager
Great personality and professionalism
by LaToya on 01/21/2025Alyssa was great! She was able to answer all of my questions and she was very polite, professional, and patient. Thank you!Thank you for your business and for taking the time to speak so kindly of the team here. I can’t tell you how much it means to us here. Welcome to our Hendrick Family! Tim Hackney General Manager
Best Experience!
by Frank J on 01/16/2025I’ve bought a lot of cars over the years, but Justice is by far the best salesman I’ve ever worked with. No pressure, just genuine help and advice. He worked hard to get me a great financing option and made sure I was happy with my… purchase. A top-notch experience!Thank you for your business and for taking the time to speak so kindly of the team here. I can’t tell you how much it means to us here. Welcome to our Hendrick Family! Tim Hackney General Manager
Amazing experience!
by Daniela Lopez on 01/16/2025Rick hendrick toyota of sandy springs was the best experience I’ve had with customer satisfaction to a Great purchase all thanks to my sales person Taye Royce he was extremely professional and knew every single detail about the car i was… passionate about i highly recommend Purchasing From Taye Royce he was amazing and super kind !Thank you for your business and for taking the time to speak so kindly of the team here. I can’t tell you how much it means to us here. Welcome to our Hendrick Family! Tim Hackney General Manager
New Rav
by Bevs on 12/31/2024Bought a RAV4 from Justice, he was very upfront with all the pricing and didn’t hide anything from us.Thank you so much for taking time out of your day to write this. I’m so proud of the team here daily and hearing from our clients makes me even more proud. Welcome to the Hendrick Family and thank you again! Lee Crumpton General Manager
Great way to end the year
by Warren on 12/29/2024Justice @ Hendrick was great to work with as I looked to purchase a new car after 13 years with my previous vehicle. Actively listened to what I was looking for and helped me settle on a 2025 Camry. Thanks to Justice and his team.Thank you for your business and for taking the time to speak so kindly of the team here. I can’t tell you how much it means to us here. Welcome to our Hendrick Family! Lee Crumpton General Manager
excellent service
by Peggy on 11/21/2024The service desk gentlemen who helped me today,Mr Rayman Barnwell was so polite and helpful. He kept me informed and answered any concerns or questions I had.It was a pleasant experience.Thank you so much for taking time out of your day to write this. I’m so proud of the team here daily and hearing from our clients makes me even more proud. Welcome to the Hendrick Family and thank you again! Lee Crumpton General Manager
Taye is the guy everyone needs
by Chris Davila on 08/29/2024I walked into Rick Hendrick Toyota frustrated and angry because my 2016 Corolla kept breaking down. I was ready for a change, and that's when I met Taye Royce. From the moment I arrived, Taye walked with me through the entire sales process,… making sure I felt comfortable and informed every step of the way. He was patient, took the time to listen to my concerns, and helped me find the perfect vehicle to suit my needs—a brand new 2024 Tacoma TRD. What really stood out was how easy Taye was to converse with. He made what could have been a stressful situation into an enjoyable experience. I highly recommend anyone looking for a new car to see Taye at Rick Hendrick Toyota. His professionalism and dedication to his customers are unmatched. Thanks to him, I left with a smile on my face and a truck I absolutely love.Thank you so much for taking time out of your day to write this. I’m so proud of the team here daily and hearing from our clients makes me even more proud. Welcome to the Hendrick Family and thank you again! Lee Crumpton General Manager
Milton is the to go guy!
by Taylor on 06/08/2024We had a really good experience here. Milton understood our requirements and knows just the right vehicle that are perfect for to try. All thanks to him we found our dream SUV!Thank you so much for taking time out of your day to write this. I’m so proud of the team here daily and hearing from our clients makes me even more proud. Welcome to the Hendrick Family and thank you again! Lee Crumpton General Manager
Exceedingly Satisfied
by Happy Camper on 05/21/2024Ms.Q was so NOT pushy. Great listener and relevant suggestions. She allowed the whole experience to be about my needs. I originally went by to test drive a 2021 4RUNNER but ended up with a 2024 NEW 4RUNNER. The whole process took several… weeks and Ms.Q kept in touch without ever hounding me. She didn't seem to care how much I spent at all. Seemed more concerned that ended up with a vehicle that suited my needs. Way better experience than my Land Rover purchase in 2021. WAY BETTER !!!Thank you so much for taking time out of your day to write this. I’m so proud of the team here daily and hearing from our clients makes me even more proud. Welcome to the Hendrick Family and thank you again! Lee Crumpton General Manager
Very Disappointing Service Center.
by Paul C on 05/17/2024I took my truck in for an oil change and alignment. During the alignment process, the steering sensor was somehow broken, though I'm unsure how that occurred. Nevertheless, they assured me it would be replaced by the next day. However,… two days passed, and after paying over $120 for the alignment, my truck not only pulls severely to the left but also bears scratches on the steering wheel and damage to the bottom of the steering column. What began as routine maintenance ended in additional damage and without the completion of the initial service I requested. Moreover, when I called yesterday to inquire about my truck, I received multiple conflicting explanations for the delay, leaving me without a clear understanding of the situation. At this juncture, I feel compelled to seek service elsewhere due to genuine concerns for my safety. Approach their service center with caution.Apologies for your recent experience here at Rick Hendrick Toyota Sandy Springs. Please give me a call at your earliest convenience: 404-236-1816 Jerry Ventre Service Director
Customer comes first!
by Mike Kennemore on 04/12/2024Was interested in a pre-owned Tacoma Pickup listed for sale. Made an appointment and they provided a low pressure, high quality customer experience. Even though I was in a bit of a rush due to doctors appointment later that day I was able… to get the entire buying experience done with ease. I love the truck.Thank you so much for your business and for your kind words. We are constantly striving for perfection in regards to our clients’ experience. Reviews like this just affirm that we are moving in the right direction! Welcome to our Hendrick Family! Lee Crumpton General Manager
New car weekend buy
by New to GA on 12/11/2023Very professional friendly staff especially Ja’Ere Taylor and Sales Manager Kevin. They helped with many questions and made the experience enjoyable without pressure.Thank you for taking the time to spotlight the team here! Your trust means the world to us all here. Welcome to the Hendrick Family! Lee Crumpton General Manager
CORRECTED REVIEW - Sales Transaction
by Jason Howard on 10/25/2023I recently wrote a review about a sales transaction experience I had with this dealership after some frustration. After reflection and multiple follow up interactions with the dealership, I must issue a correction. I had an unfortunate… situation occur while engaging in a potential used car transaction, and it was upsetting. However, after speaking with multiple people, including the used car sales manager and the sales General Manager, I was treated like family and was offered multiple options and avenues to rectify this situation. After speaking with the used car sales manager, they went above and beyond to help rectify the situation, offer their apologies, and help me secure a replacement vehicle that I would otherwise not have been able to find or purchase. Despite business being business, they did not just move on to the next customer and brush off the issue. They spent the time and effort to make the situation right, and I am very appreciative of their work.We take customer service so seriously here. I am so thrilled you felt compelled enough to share this with the world. Just shows us that doing the right thing is ALWAYS the right thing to do. Welcome to our Hendrick Family. Lee Crumpton General Manager
Bad Faith Sales Transaction
by Jason H on 10/24/2023After multiple meetings, both in person and via email/phone, myself and the sales person had a WRITEEN agreed upon an all in price for a used vehicle and a pick up date to accommodate the sales persons day off schedule/my schedule. I even… offered to put down a deposit for the vehicle to hold it for 48 hours until pick up to ensure it was held. Upon calling the sales person the morning of the appointment to confirm details, he informed me the car was sold the night prior. There was nothing put into their system that said the car had an agreed upon sale, pick up time/date, etc. nothing. Upon calling and speaking with the Sales person, Sales manager, and Sales GM, they ALL claim that Toyota does not accept deposits for used cars (Which I was never told in the interactions) and that they won't hold a car based on upon WRITTEN agreement of price and pick up date and time. This dealership clearly acted in bad faith during this transaction and does not care at all for their customers, unless they are sitting in the showroom with cash in hand. This was such a dishonest and shady experience, I will not be buying from any Rick Hendrick Toyota, or any dealership for that matter, in the future.If reading this review, please see the corrected and updated review posted on 10/25/23.
Toyota Corolla
Toyota 4Runner
Toyota Camry
Greetings! We appreciate your feedback and are glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take Care. Tim Hackney General Manager
by Demarius Henderson on 08/02/2025