Fields BMW Winter Park
Customer Reviews of Fields BMW Winter Park
Review type:
Outstanding Experience with April Schwartz at Fields BMW Winter Park!
Excellent Service
by Jamcwin1 on 08/24/2017updated 09/11/2017Always a pleasure working with Fields BMW my service advisor Richard Gaffney is a consummate professional on all levels. Very knowledgeable also an asset to this organization. He has my highest regards with customer service and… satisfaction of the utmost integrity of providing sound advice.It is satisfying to find out that our Staff was accommodating to your needs and outperformed your expectations. Our goal is to wow our customers at every encounter. Im grateful that we could accomplish this for you. We truly appreciate your business and look forward to attending to your automotive needs in the future. Many thanks, Frank Fernandez, General Manager.
Tire Service x1
by Jennflynt on 08/14/2017updated 08/21/2017Everyone was very helpful and got back to me in a timely manner. They fixed my car pretty quickly, and I didn't have an appointment so I was very grateful.We appreciate your feedback and your business! Ill make sure to share your feedback with our Team and let them know how much of a positive impact they had on your visit. It is our number one goal to provide you with the only the best experience on every visit. Thank you for choosing Fields BMW Winter Park. Fields Matters Because You Matter. Sincerely, Frank Fernandez, General Manager.
Excellent
by LovemyBMW535i on 08/04/2017updated 08/15/2017Easy to make and appointment then day of arrival efficiently seen and given a car to drive. Work done more quickly than expected and very easy quick pickup of a clean car. Thank you!Its a boost for our Team to learn of great experiences like yours, thank you! Ill be certain to share your kind words with our Staff. We are thankful for your business and are committed to providing you with an incredible experience on every visit. Fond regards, Frank Fernandez, General Manager.
Fields service is second to none
by OrlandoRay1 on 08/02/2017This is my 3rd car with Fields and with Richard Gaffney as my service advisor. Richard provides outstanding service and Scott and his crew back in the garage are the best in the business. I would never trust my Z4 with anyone else!Thank you for your enjoyable review! Im so happy to read that our Staff made your visit a terrific one. Providing our customers with a world-class experience is always our goal. We are dedicated to continuing the excellent service in the future for you. Thanks for being a valued customer. Respectfully, Frank Fernandez, General Manager.
Fields always good
by Ombrieee on 07/16/2017updated 07/27/2017I have been a customer of Fields since 2007. They have always been professional, courteous and friendly. Even if I bought my car at a different dealership. Their cafe is a plus also. Those people are great.This is exceptional feedback, thank you! We truly value your business and your trust in our Team. I take great pleasure in learning our Team surpassed your expectations. We look forward to the prospect of attending to your automotive needs in the future. With sincere thanks, Frank Fernandez, General Manager Fields BMW Winter Park.
Great Job!
by Abingham on 07/18/2017updated 07/27/2017This is my first time at the WP BMW and I could not be more pleased. Shaun was awesome and very helpful during my appointment. I will definitely be back.I will be sure to let our Staff know they did a great job, thank you. Its a joy to serve your automotive needs and if there is any way we may further improve on your ownership, please let me know how. Best wishes, Frank Fernandez, General Manager.
Customer Service and Satisfaction
by wjaumiller on 07/14/2017During a recent trip to Florida to visit family, I scheduled an appointment at Fields BMW in Winter Park to address a problem that had heretofore not been successfully completed in Maryland where I live. I am please to report that both… the Service and Parts Departments at Fields BMW exemplify the true meaning of customer service and satisfaction. Despite the knowledge that it is unlikely a resident of Maryland would seek future service in Florida on a regular basis, I was treated like a loyal, returning customer of the dealership. In addition, the staff was very competent diagnosing the repair, obtaining parts within a few days and completing the service in a timely manner. I highly recommend Fields BMW to any BMW owner or prospective customer who values service and satisfaction.Thanks for your business! Please stop and say, hi, next time you're in the area and drop by Fields BMW Winter Park and let me know if there is anything else we may do to elevate your ownership. Warmest Regards, Mike Torre, General Manager.
Awesome
by MaisyMae21 on 07/03/2017updated 07/14/2017Great people, customer service/sales reps are great. No problems, great service.Thanks for the review and for your business! Please let us know how we may help you down the road. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.
The best service and people anywhere
by QuynhLe on 07/08/2017updated 07/14/2017The best service and people anywhere. Richard Gaffney is an amazing customer service guy. Thank you. Couldn't ask for a better person to assist with my car.Thank you for your feedback! The pleasure is ours! If there is anything else we may do to elevate your vehicle ownership, please don't hesitate to ask. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.
Great Service
by searlstudio on 07/10/2017Chris was outstanding. Very attentive and informative.Thank you so much! We strive for reviews like yours every day here at Fields BMW Winter Park! Thank you! If there is anything else we may do to heighten your ownership experience, please don't hesitate to contact me. Sincerely, Mike Torre, General Manager.
Great service
by Loukau11 on 06/30/2017updated 07/07/2017One of the best experience I've ever had with a auto dealership for serviceThanks for the business and the nice comments about our team here at Fields BMW Winter Park. If there is anything I can help you with down the road, please let me know. Regards, Mike Torre, General Manager.
Easy oil
by Leigh328 on 06/29/2017Job well done and service personal very friendly. Two much time for a oil change and car wash, appt. for 930 and left at 1200Thank you for the great review of Fields BMW Winter Park! We are so pleased you are happy with your new vehicle. Warmest Regards, Mike Torre, General Manager.
BMW Service
by misty1979 on 06/11/2017updated 06/29/2017Excellent customer service. Chris was very friendly and helpful. The shuttle driver was also very friendly.We certainly appreciate your review. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.
Oil Change
by Beulah7024 on 06/16/2017updated 06/29/2017I am completely satisfied with the service and treatment at Fields BMW. I drive one hour to do business with them.It was our pleasure working with you at Fields BMW Winter Park and I look forward to seeing you on your next visit to our dealership. Thank you for your continued business. Best Regards, Mike Torre, General Manager.
Outstanding service and employee to customer relations
by Fperea_ on 01/02/2017updated 01/13/2017The sales representative was very attentive to all my needs and wants in a vehicle. He was very well rounded in the knowledge of the automotive industry and in BMW services. I appreciated the patience and service that I received and was… extremely content with my purchase.Thank you for stopping in! I want to personally thank you for the 5-Star rating and look forward to seeing you again here at Fields BMW Winter Park for your next service interval. If you have any questions, or would need any further assistance, please stop in my office or look me up; I'm always available. Kind Regards, Mike Torre, General Manager.
Respectful courteous and very professional
by Nycrican on 12/30/2016Mr Garfield Armogan went above and beyond to get me the special vehicle I wanted.very understanding and professional.got me in to the lease within minutes with no hassle no pressure.A+++++Im glad that you found your visit to be exemplary. If there is anything further we may do to better serve your automotive needs, please dont hesitate to contact me. Kind Regards, Mike Torre, General Manager, Fields BMW Winter Park.
Customer
by BigI1214 on 12/22/2016Service experience timely and pleasantThank you so much for your kind comments. Im so glad you enjoyed your visit! We look forward to seeing you again soon. As always, we are dedicated to exemplifying only the highest level of service on every visit. Thank you for making us your automotive choice! Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.
Nice experience
by AprilnMaitland on 12/14/2016Ken and Joe help me complete the paperwork really quickly. They worked late to help me and I really appreciate it. Even though the final discount I got is less than what was guaranteed from true car app... (it's my fault I forgot to mention… that quote during the price negotiation) I'm still really satisfied with this purchase.Thanks for your feedback. We always strive to maintain only the highest level of service for our customers. If there is any way we may improve on your experience and earn a 5-star rating on your next visit, please feel free to let me know how we can help. You may reach me by phone at (407) 628-2100, or via email at mtorre@fieldsauto.com. Thanks for being a valued customer. Kind Regards, Mike Torre, General Manager, Fields BMW Winter Park.
Great Experience
by Soonermark on 12/13/2016Purchased a pre owned BMW Z4 from Fields. The entire experience was totally outstanding. David Diaz and Samantha McCarthy were extremely professional and always helpful. From the test drive, to the quick financing, to the post sale training… to operate the infotainment system, the whole process of purchasing a vehicle was the best I have ever had. Would definitely recommend this dealership to anyone looking for a great deal on a BMW.Thank you! At Fields BMW Winter Park, we make it our business to know our customers and provide you with the highest level of customer service. I'm delighted to learn that we succeeded in this. If there is anything else we may do to heighten your ownership experience, please give me a call or drop by my office the next time you stop in. Sincerely, Mike Torre, General Manager.
New car purchase
by TinaB2911 on 11/30/2016updated 12/07/2016This is our Fifth BMW we have purchased from Fields of Winter Park. Jim Bessinger has been our salesman for all of our purchases. He is a great guy who knows what we want and always delivers! He goes out of his way to help in anyway he… can. We won't even think of dealing with anyone else!Thank you for making Fields BMW Winter Park your automotive choice! We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty on each and every visit. Sincerely, Mike Torre, General Manager.
Best car buying experience
by Fabpr79 on 11/29/2016updated 12/07/2016I can honestly say that it was an amazing and easy experience buying a car from Fields BTW. My salesman Garfield make me and my partner feel like a family member. I strongly recommend this place for car buying and definitely Garfield.Thank you for taking the time to review your experience at Fields BMW Winter Park. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive needs in the future. Warm Regards, Mike Torre, General Manager.
Shane, thank you for your kind words! We're thrilled to hear April provided such an exceptional experience. Congratulations on your new car, and we appreciate your recommendation. Drive safely! - Fields BMW Winter Park
by Fields BMW Winter Park on 08/01/2025