Fields BMW Winter Park
Customer Reviews of Fields BMW Winter Park
Review type:
Outstanding Experience with April Schwartz at Fields BMW Winter Park!
Strong BMW Deal
by Rob on 03/26/2025Worked with the dealer over the weekend but were unable to reach agreement. Their follow up on Monday opened the door to finalizing for both Fields and us.Rob, we're glad to hear that our follow-up helped finalize things for you at Fields BMW Winter Park. Thank you for your patience and trust in us!
The best service with Dylan Sturgill
by Leo on 03/26/2025They will offer you a fair trade value and negotiate the best price on the new vehicleLeo, thank you for sharing a great review of Fields BMW Winter Park!
Fields BMW: An organized and respectful dealership
by FloridaSandy on 03/24/2025Our sales team at Fields BMW, Luis and Erick, made a great experience from the usually stressful car buying experience. They were knowledgeable and polite and we were comfortable throughout the process.It's wonderful to hear that Luis and Erick made your car-buying experience at Fields BMW Winter Park a comfortable one. Our team is dedicated to providing knowledgeable and polite service, so we're glad you felt well taken care of! Enjoy the new ride!
Alexis is the best !
by Gregg Hade on 03/23/2025If you are buying or leasing a new BMW see Alexis in sales ! She is the best ! Knows all her stuff , inventory and all ! She will get the deal done for youGregg, thank you for the fantastic feedback! We're delighted to hear Alexis provided such knowledgeable and efficient service at Fields BMW Winter Park. Enjoy your new ride!
Experience the Uniqueness!! Quality You Can Trust!!
by Stanley Christiant on 03/22/2025I had a fantastic experience working with Brandyn Tonge at Field BMW Winter Park ! They were incredibly knowledgeable, patient, and made the entire car-buying process smooth and enjoyable. Brandyn took the time to understand my needs and… preferences, and never pressured me into anything. I highly recommend Brandyn Tonge to anyone looking for a car!Stanley, we're delighted to hear that Brandyn made your car-buying experience at Fields BMW Winter Park smooth and enjoyable. Thank you for recommending him and sharing your positive feedback!
Perfect experience
by E Brown on 03/15/2025Great service by Joe and Tracy at Fields BMW Winter Park. They continued to let me know when new cars arrived that matched what I was looking for, and then gave me a great deal on the price. I highly recommend!We're delighted to hear that Joe and Tracy provided you with excellent service at Fields BMW Winter Park! It's wonderful to know they kept you informed and secured a great deal for you. Thank you for the recommendation!
They are te best !!!
by Jacob Mendez on 03/14/2025They went beyond my expectations and found what I wanted with ease as soon as I walked in the reception area without an appointment and within a few hours the deal was done signed sealed and delivered. Highly recommend Fields at Winter Park… Facility A+++++Jacob, we're delighted to hear that our team at Fields BMW Winter Park exceeded your expectations and made the process so seamless. Thank you for recommending us with such enthusiasm! Enjoy your new vehicle!
Excellent experience
by CJXSN on 03/14/2025Jacob is the most patient and personable sales representative I’ve experienced. He listened to my needs, must haves and found the perfect car! He made the entire experience easy!We're delighted to hear that Jacob provided such a patient and personalized experience at Fields BMW Winter Park! It's great to know he helped you find the perfect car. Enjoy your new ride!
No response to post service calls
by SY on 11/04/2024Car service is always good however in few scenarios I had to revisit for silly mistakes done there: - Not clearing the alert/notification after service - do not respond to messages post service - Forgot to tight the screw/nuts making… something flaps under the car.Thank you for sharing your feedback. While we're glad to hear that our service generally meets expectations, we apologize for any inconvenience caused by these oversights. I assure you that we are committed to improving these aspects of our service, and if you have any additional concerns you'd like to discuss, please feel free to reach out. Best, Richard Gaffney - Service Manager - 407-478-3963
Top Notch Service
by Gary K on 11/04/2024Great follow-up customer service. They went above and beyond.This review is music to our ears, Gary! Thank you for choosing Fields BMW Winter Park.
Great service
by Jasmin Williams on 08/10/2024Elita is so helpful! She gives update on the status of my vehicle and she is very accommodating. The rest of the BMW winter park is helpful as well. It is well worth driving all the way to BMW winter park for their service.Jasmin, we're delighted to hear that Elita and the rest of our Fields BMW Winter Park team provided such excellent service. Thank you for making the drive to see us!
Matt is the best!
by Kristi on 06/14/2024Service advisor Matt has a great attitude and is always looking to help.Kristi, thank you for sharing a positive review of Matt and Fields BMW Winter Park!
Great Service
by Don on 01/30/2024Had my 2022 X3 in for service. My service advisor, Kareem, took care of everything and even had the car washed for me.. I will contact him for all my service needs in the future.Don, it's great to know Kareem provided top-notch service for your 2022 X3 at Fields BMW Winter Park. We're looking forward to assisting with all your future needs!
Never disappointed
by Carla Y on 11/24/2023For most people taking your car for service is a chore. Not for me, Kareem, Chris are the best. Never have to wait, service is done as promised, they greet me by name. The waiting area is great for just waiting or working.Carla, it's fantastic to know that Kareem and Chris have made your service visits enjoyable at Fields BMW Winter Park. We appreciate the positive feedback!
Great Service
by Z4Guy on 10/25/2023Everyone was exceptionally attentive and even though I didn't buy my vehicle there they performed above and beyond what I would've expected from any dealer.We're glad to know that our team at Fields BMW Winter Park exceeded your expectations! We strive for excellence in all we do and appreciate you taking the time to share your experience. Safe travels!
Super service
by Zcop on 10/15/2023Perfect... Time, consideration, quality, explanation, communication, comfort while waiting. All 5 star.Great Service
by Cindy D on 10/12/2023Alex was a pleasure to work with and explained everything very well regarding all aspects of the service visit. He went out of his way to ensure my request for a car wash was handled immediately! Thanks for being attentive, Alex!Cindy, we're delighted to know that Alex provided you with excellent service during your visit at Fields BMW Winter Park. We'll be sure to pass along your kind words and appreciation!
Car Service
by Happy Customer on 10/03/2023Car needs were handled professionally, service advisor Brandon communicated the processYour kind review warms our hearts! Thank you from the Fields BMW Winter Park Team.
Stolen items
by L Lopez on 09/19/2023On 8/10/23 I dropped off my car to be serviced. When the repairs were done I was told I had to wait a couple of days because they damaged the front bumper. On 8/31/23 I retrieved my car after leaving the facility I noticed all of my loose… change was missing and things that were in my armrest were on the seat. I pulled over to check the car and noticed two of my glasses, two pairs of sneakers and other miscellaneous items were missing. So I called James Delvecchio (the rep that handled the repairs) to inform him of my findings. He stated that maybe my car was one of the cars vandalized when someone jumped the fence of the establishment. Then I was transferred to Chris Decallo he told me to send the model number to the missing items after doing so he then inform me that the items were of great value ($2500) and a police report would have to be filed, but he wasn't clear on who or how it was supposed to done! I also asked about the camera on the premises and he got angry and said that the car was there for a couple of days so it is not possible to run them back and he's not responsible for my items. After that conversation I've been calling and leaving messages and no one has contacted me back.
Service appointment
by EC on 07/25/2023Excellent service with advisor Kareem. Very friendly and knowledgeable and answered all my questionsIt was our pleasure to complete your vehicle's service! Kareem and the Fields BMW Winter Park team thank you for your business and wish you safe travels down the road!
Best Service Ever!
by SW on 06/20/2023Everything is explained, nothing left out. Courteous and caringWe love receiving feedback like yours! Thanks for choosing Fields BMW Winter Park above the rest. See you down the road!
Shane, thank you for your kind words! We're thrilled to hear April provided such an exceptional experience. Congratulations on your new car, and we appreciate your recommendation. Drive safely! - Fields BMW Winter Park
by Fields BMW Winter Park on 08/01/2025