Fields BMW Winter Park
Customer Reviews of Fields BMW Winter Park
Review type:
Marco is the best in the business
Thumbs Up
by A B on 08/11/2022The team at Fields BMW Winter Park is alway courteous and upfront about what is going on with my my vehicle.Thank you for your five stars and continued trust in the Fields BMW Winter Park team! It is a pleasure having you as a valued customer. Until next time!
Nothing But the Best!!
by William Davis on 08/10/2022Service Department is always helpful and very accommodating. My experience has always been great with Fields BMW and my service advisor Brandon Bermudez. I had such bad luck with flat tires and no matter what, I drive in and drive back out… with my issues resolved and all questions answered! Brandon has been one of the best!Thank you for the five-star review, William! It is a pleasure having the opportunity to service your vehicle and keep it running smoothly here at Fields BMW Winter Park. We'll also share your kind words with Brandon for continuing to deliver excellent customer service. See you down the road!
Well deserved and thank you! Between Brandon and my salesman, Garfield I will always return to Fields BMW. On run flats and all, LOL
Cris at BMW
by Eugene on 07/31/2022Quick and efficient. Easy in and easy out. Chris was a professional.Eugene - we're glad that Chris and the Fields BMW Winter Park team took such great care of you! Thank you for your business and for taking the time to share.
Field’s BMW Service
by Mark Vertu on 03/31/2022I’ve been a field BMW customer since 2006. Their service and their sales staff are excellent and we have been satisfied clients during the entire time. Sales staff is easy to work with and their service center is state of the art. I would… strongly recommend to anyone interested in a BMW or any of Field’s other dealerships.Your continued confidence in Fields BMW Winter Park means so much to us, Mark! Feedback like yours lets us know we're doing a great job and we're very grateful to have earned your support over the years. Please let us know if there is anything else we can do for you. Take care!
First service visit
by JT new to BMW on 01/28/2022This was my first service visit to the Field’s BMW dealership. Overall it went well, no real issues, however, not exactly what I had expected. I tried to schedule my service on line and could not get an appointment for almost 3 weeks so I… called and spoke with a service representative who was able to give me an appointment in just over 1 week. I arrived 45 minutes early as I was supposed to have a loaner vehicle for the time my car was in service. I suppose they were not ready nor staffed to help me as I had to wait about 1 hour to get all things done and depart. I was told the service would take 2.5-3 hours and they would call and text me that it was complete and I could pick up my vehicle. I did not receive a call until 6.5 hours later. This was not a real inconvenience but was a bit annoying. When I asked why it took so long I was told not sure. Guess I am glad I did not wait at the dealer. When I returned to pick up my vehicle that took over 30 minutes! For a high end dealership this service did not meet my expectations. Again, not a big issue but the selection of snacks was pitiful, basically crackers, nuts and such. Like I was in an airplane. The bright spot was the team that cleaned my vehicle did an outstanding job. I am very picky with my car and it was in great shape when I got it back (not that it was dirty to begin with but they took their time and cleaning job was done extremely well. My previous vehicle was a different high end vehicle and if my service does not improve over the next few, may have to select a different make of vehicle soon.Hi JT - Thank you for sharing your experience with us. Our goal is always to provide efficient care that meets all of your needs, and it’s disappointing to hear we missed the mark. I apologize for the initial delay when dropping your vehicle off for service. I want to assure you that we do value your time a great deal, and I’m sorry that we didn’t make more of an effort to keep you informed when delays occurred during service. I will discuss your feedback with my service team so we can continue to work towards delivering swift service at every visit. If there is anything more I can do for you at this juncture, or if you’d like to discuss your experience, please don’t hesitate to reach out. Thank you, Richard Gaffney - Service Manager - 407-478-3957
Revive my 17 year old.
by AndyB on 01/05/2022Very good, courteous, even though a relatively minor issue. Good communication from Omid(service rep). Inspected all systems, although vehicle entered and left dealership with “ check engine” light on The problem I arrived with was taken… care of in appropriate time during a very busy holiday week. Technically needed a new (quite expensive) valve cover, although I had not noted oil loss by gauge, dipstick, or garage drippings. I’m sure it needed it, but was expensive for a family back up car I am quite satisfied overall with the rapid service and good communication.All of us at Fields BMW Winter Park want to take a moment to thank you for giving us such a wonderful review! It was our pleasure to address your concerns and make sure your vehicle was in top-notch working condition. If there is anything else we can help you with, please feel free to reach out to us. Have a great day!
Great job
by Lena on 10/24/2021Fields fit me in to address my flat tire and arranged for transport to my workplace. Thank you!Lena - It was our pleasure to assist you! Thank you for choosing Fields BMW Winter Park for your auto service needs.
New Facility, Same Terrible Salesmen
by Go Elsewhere on 08/21/2021New building, same bad attitudes and service. I think this is where all the older, straight, good ol’ boys country club salesmen go to have retirement sales jobs. Decided to sell my BMW back to them after two emails from the dealership… with title “We Need Your Vehicle.” Purchased 2 BMW’s from here in the past as well as sold 2 vehicles to them and will never go back. the manager in the used cars department tried to jerk me around on my used car sale. Initially matched I my Carvana and Carmax quotes via text, then when I came in gave a $1000 lower bid because of “tires.” Tried to give them one shot to come back and was told I could take my car to the used car dealers then. Well, I ended up taking it to Carmax and got the quote they offered no questions asked. There’s a reason why they have a lack of used car shortage here. It’s because of their attitudes and peoples ability to easily now take their business elsewhere. I suggest taking all of your business elsewhere because these people are the epitome of “used car salesmen.”I'm sorry that you're frustrated by your experience with us. We would have been grateful for the chance to assist you, and I apologize that we missed the mark. It is concerning to hear your comments about our sales team, so I will speak to my team directly about your review and use it as a training opportunity. Please let me know if there’s any way I can assist you in the future. Best, David Bills - General Sales Manager - (407) 628-2100
True dedication 👏
by Dan on 07/23/2021I just wanted to say thank you again glynn for all ur dedication these past 2 weeks all the way up to the very end your truly deserving of a raise or a bonus lolDan - thank you for taking the time to share this wonderful feedback. We're thrilled to see that Glynn was so helpful during your visit and we look forward to seeing you again at Fields BMW Winter Park.
Joe Dixon
by Sean on 12/15/2020updated 12/22/2020Great customer service, knowledgeable and patient. Took a whole day to find me the right car and perfecr deal.Excellence!!!
by Christopher on 12/07/2020This will be my 7th car with Fields. My journey from my first BMW to the current one, they have treated me like family!! Justin Rowe is like a little BIG brother and has always taken care of me like I was part of his family!!My experience
by Wain on 12/05/2020Fields BMW is like a candy store with all your favorite sweets available. Chris Neal is the clerk that ensure you get the right one/ your fare share. Chris Neal is quite the professional in His field. He's understanding knowledgeable… patient kind and very courteous. Of all the dealerships I've been to, fields winter park is second to none. The amenities the staff the facility" not to mention, you get a chance to test drive and are own the ultimate driving machine!First car!
by David Zheng on 12/01/2020My family members recommended me this dealership to buy my first car and it was an awesome experience for me except for starving all day haha.Happy Customer
by Sharon on 11/16/2020Could not have had a better experience! Found the car that I wanted and my salesperson, Joe made the transaction so easy. Brandon, my car “genius” explained all of the cars technology features and helped set everything up before I drove… off the lot. Could not have had a better experience!Owner
by Annette Pieters on 10/28/2020Joe Dixon was absolutely great very patient professional and answers all my questionsJustin Rowe (Sales Review)
by SHARON DANNEL on 10/25/2020I have been a BMW customer since 2006 and have truly enjoyed the BMW brand for 16yrs now. My last lease renewal at Fields; the experience was so horrible; my sales agent (Archie F) was not interested in gaining a customer relationship but… to simply earn his commission money. After such horrible experience I’ve decided I was finishing my commitment to BMW and was looking outside BMW for my next renewal. 30 days prior to the end of my lease I received this email from Justin Rowe offering his services. I politely responded to his solicitation with all my requirements in order to stay. In a matter of 1 week; not only Justin Rowe had secured my renewal with BMW, met all my requirements, but must importantly he has returned that lost sense of customer service value that I truly enjoyed of having proud and dedicated Sales agent that stands behind his customers and needs. Justin is truly a invaluable asset to BMW. My family and I will only be doing business directly with him from now on.Very professional
by Ken Mandato on 09/03/2020I was highly impressed with Chris Neal and the Fields staff for their professionalism, knowledge and willingness to find the best deal possible. The sale was very reasonable for all parties.Not pushy, very respectful and overall pleasant experience
by NvR on 08/31/2020Sales was not pushy at all. Love that. I can not stand pushy sales tactics, nor can I tolerate sleazy and dishonest people. Very honest, respectful and up front. All the legwork was done prior to my arrival, so finance was quick and easy.… Overall a very good experience. The Sales manager Is very nice, and provides the extra touch by showing up to listen to your experience and congratulate when receiving the carLove BMW SERVICE ❤️
by Ivan Cintron on 08/14/2020Ojalá y todos los concesionarios fueran como este . El servicio desde que compras tu auto hasta el servicio es de puro lujo . Sin duda unos de los mejores en el mercado. Thank you Fields BMWMaintenance
by YANNIE on 08/14/2020My Service Advisor Mr Chris Wettland was very professional.Excellent
by Huclit on 08/16/2020So far I’m satisfied with the time it took for service and the vehicle is performing!!
Thank you for the glowing recommendation! We're delighted to hear that Marco and our team at Fields BMW Winter Park provided such an exceptional experience. Enjoy your BMW, and we look forward to seeing you again!
by Fields BMW Winter Park on 05/09/2025