Braman BMW West Palm Beach
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Customer Reviews of Braman BMW West Palm Beach
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Nichole was great.
by DEB on 05/16/2025
I hate purchasing a car. Nichole made it easy. No price maneuvers, efficient, and helpful. Our new car was delivered promptly without fuss. Thanks Nichole! Love the car.
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The following reviews are more than two years old. They are not included in the overall rating.
70 reviews
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worst service ever
by scoop302 on 08/18/2016Over a year ago I brought my car in to have license plate holes fixed in front bumper. This is Florida, I don't know why they drill 4 holes in a bumper. They said they could fix it, no problem. A couple of days later I went to pick up the… car, it was dark so I didn't get to look at repair. The next day, looking at the repair area, I could see the 4 holes, the paint was wavy, had orange peel in it and was coming off in an area. I called to complain and no one would call me back. I went to another BMW dealer, They said to fix it would be over $3000. I drove over to the dealer to confront them. The service mgr. tried to blame me for the bad repair and then said that I shouldn't have waited so long to go there to complain. It had been 4 months. I explained I had had surgery and was laid up for 3 months, so I didn't see his point. I told him I had called 8 times, and no one would return my calls. He finally said he would get it fixed and to call a service advisor he had talked with to set up the appt. I called 3 days in a row, left messages, and no return call. I went to the sales mgr and he said he would get it fixed. A week and a half later after no action, I called and found out he no longer works there. I start over with a different mgr. He tells me he will give me my money back and I can go get the car fixed to "meet my expectations." I told him it was Bramans responsibility to fix what they broke, not mine. I found out that they had some company come to the dealership and fix and paint the car outside in the parking lot. If I had known this, I never would have agreed to the repair. Now it is back in the hands of the first service mgr. who said they would call me that afternoon or monday. It is now 2 weeks later, and no calls. It is now just over a year since the original work was done, and they just will not do the right thing and fix the problem. I also took the car in for service 4 months ago, they said they had to reprogram the computer. Ever since, my phone will not work with the car unless I clear settings and start over. I would take it back, but the service is so bad, I am afraid they will mess up the car even more and I will have real problems. I wouldn't trust this dealer to fix a flat on my bicycle. I will be trading in this vehicle and going to Mercedes, a place braman doesn't own.Outstanding Overall Service
by Margarita50 on 07/14/2016updated 08/03/2016We are extremely satisfied with the service that we received while purchasing our X5. Everyone at the dealer was extremely helpful. The salesman, Luis A., was very knowledgeable and helpful. We will definitely recommend this dealership to… friends and family! and look forward to returning to purchase another vehicle in the next few months!Loved our sales person John.
by MonicaOlman on 07/05/2016John did a superb job helping us find the right car. He is just amazing and I will always come back to him. He has sold us about 3 cars and he is just the best.Salesman Mark
by Bmw528528 on 06/25/2016updated 07/04/2016Mark made us feel very welcomed He showed us the car we wanted and was very knowledgeable of all features during the test drive.Trade and Purchase Deal
by Bill_8716 on 06/21/2016Working with Mark and Anthony, we were able to reach a very equitable deal on the purchase of a new 428i and for my trade-in. They worked very hard to find and deliver the car I wanted with all the options desired! Customer service and… going the extra mile to help get all of the details taken care of in a timely fashion is most appreciated. Thank youEverything went as promised and service was excellent for my ED order
by Europeexpert on 06/14/2016I was please with my CA, John W. and the finance manager. What I was promised verbally is what happened when my lease was signed.Excellent Place
by Cjfernandez4 on 06/04/2016My wife and I have both leased cars now with Braman WPB and they were fantastic on both occasions. Willy, Miguel, and the whole team were world class. Looking forward to a long term relationship.John is Great
by Toyparrots on 05/25/2016updated 05/31/2016Our experience with Braman has been exemplary. John is a quality sales representative with high quality. He has assisted with every step of our new BMW purchase. Thanksengine light on
by tallenum on 05/10/2016They fixed situation for now and will finish the job when they recieve the part.BMW 528i experience
by LoufromLA on 05/06/2016Joe Porco was the best auto sales person I've ever dealt with. He was always friendly, Courteous and professional. Even under the pressure of making the deal, Joe always made me feel comfortable. He's a real pro and an asset to your… team. Bra ayes of him, I'll be back to by more BMW's in the coming years.Braman BMW
by DonS3299 on 04/18/2016This is the 7th car that we have purchased or leased from Braman BMW. In every case the service from all involved has been first class. I guess that's why we keep coming back.New Purchase
by KayJay11 on 04/05/2016The whole experience was very pleasant. As soon as we pulled in we were promptly greeted by Azany Nieves, who worked hard to find what we wanted after taking the time to discover what our needs were. She found the perfect 528i for us.… Everyone at the dealership has been very accommodating. I have always hated car shopping. I am a woman and my experience has been that most salesmen ignore me and speak only to my husband. Azany included both of us and made the purchase very satisfying and pleasant. I left feeling that Braman and BMW takes care of its clients and its cars. I have an auto home where I don't have to worry about service or even a car wash!New BMW
by drl1944 on 03/18/2016I exchanged my 2013 335i convertible for a 2015 335i sedan. The process was smooth with polite, professional salespeople. The remaining months (4) on my lease were absorbed and I am quite satisfied with the new lease.Great car buying experience with Willie Orth at Braman BMW
by Pamelaw61 on 02/28/2016My husband and I have happily purchased (new, pre-owned and leased) several cars in the last 6 years from Willie Orth at Braman BMW in West Palm Beach. Willie is a fantastic salesman - knowledgeable, honest, and reliable - who possesses the… right balance of friendly/outgoing personality and singular professionalism. We would not think of dealing with any other car salesman; he has earned our loyalty, not only because he never fails to put us in a great car that reflects our style and budget, but because he has great follow through and always makes himself available long after the ink dries to answer questions about the car, assist with service, or any other issue that may arise. We highly recommend Willie Orth and Braman Motorcars. The dealership has a great team of well trained professionals who understand and want to provide the "ultimate driving experience."Amazing service at Braman BMW WPB
by Porteree on 01/28/2016updated 02/11/2016Extremely convenient, excellent service. I never had to leave my office or home. They towed my car and brought me a loaner that was an upgrade. Loved the service.Adam
by Francine2016 on 01/22/2016updated 02/08/2016Adam Levy was very attentive and willing to address all my concerns while considering the purchase of a BMW. We test drove the X3 for a nice ride on all road conditions,explaining the many features of the car,which I appreciated and was a… big deciding factor to me. He also saw that I was very nervous about doing this alone and brought other members in to further address my concerns.Thank you for taking the time to write a 5-star review! I am so pleased Adam provided the customer service that Braman BMW values. I will pass along your compliments to Adam and please stop by the dealership if there is anything more we can help with!
Osiris Cedeno Exceeded Expectations
by 2016_BMW_X1 on 02/02/2016Osiris is the ultimate professional! It was a pleasure to purchase my X1 from him.Thank you for the great review! I will pass your feedback along to Osiris. Enjoy your new X1!
Great experience
by Kimmee12133 on 01/30/2016Everyone at Braman worked hard to get me into my new car, it's beautiful! They worked fast and did everything they could I really appreciate it!An Excellent Experience
by xraydocira86 on 01/14/2016updated 01/27/2016I highly recommend Braman BMW as I have just leased my second BMW from them and the experience was super. I was treated with the utmost respect and obtained a very good deal on an awesome vehicle that I love to drive. Willy was my salesman… and he is terrific as well. Braman is the place to go !!Thank you for taking the time to leave a great review! We value all of our customers and I am glad you were treated with the most respect. I will pass your compliments along to Willy. Please feel free to come back and see us if any car needs arise!
X-3 New Engine
by dmkalfus on 01/26/2016Dealer said I needed a new engine, and that it would take several weeks to get it and install it. They kept to their word, and the X-3 now runs very smoothly and quietly.Thank you for the 5-star review! We value customer satisfaction and are glad that we were able to provide timely and efficient service.
Love my card
by BocaOTR on 01/14/2016updated 01/25/2016This is the fourth Bmw I have gotten from this dealership as well as having done business with the same sales person over all these years and I'm quite satisfied !!!Thank you for the 5-star review! I am glad you continue to trust our dealership and employees with your car purchases! Please continue to come back.
Thank you for the 5-star review! I am glad you continue to trust our dealership and employees with your car purchases! Please continue to come back.
About our dealership
Thank you for the excellent review! I'm glad to hear your experience was hassle-free and professional. We strive to ensure each of our customers is satisfied. Please let us know if we can assist you again in the future!
by bramanmc on 02/11/2016