Customer Reviews of Napleton's Palm Beach Acura
Review type:
Great Service
Sales
by andy6_99 on 08/18/2019updated 08/26/2019Very professional and friendly staff.Hi Andy, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
great services
by rossg on 07/18/2019everyone was wonderful & kind , they took their time really listen to what I was looking to get done !Hi Rossg, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
2019 Acura TLX
by James-W on 05/29/2019updated 06/04/2019Marc is always very helpful. This is the third new Acura that we have purchased from him.Hi James, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
Car prep
by Bubba11 on 03/02/2019Upset that my tires were seriously under inflated when driving home from dealership. Should have been checked so that I didn’t have to pay to inflate next day. AnnoyedExcellent!
by earlscotty on 02/21/2019Professional, easy buying process!We hope everything was handled to your expectations, Earl. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.
Thank you!!
by Danii on 02/14/2019Thank you to all of those who treated me like I was human. I have been to multiple dealerships that made me feel like I was just another sale. But not this one. They were honest and the process was smooth. Thanks so much!!!We hope everything was handled to your expectations, Danii. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.
First time here!
by Jwale on 02/06/2019I came and bought a car. Seamless experience! Best car buying experience!Hi Jwale, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
THE BEST
by Jackson on 01/17/2019My car stays in tip top shape because of the service dept. But I have been coming here for years. I wouldn't think about going anywhere else!Hi Jackson, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
Excellent!
by Michelle on 01/11/2019excellent visit here. isaac was super nice! the process was easy and i will be coming back. wendy is super helpful. she helped me get all my paperwork togetherWe're glad to hear our Staff took such great care of you, Michelle! We hope we can continue to be of service to you down the road!
Best experience. Very professional!
by Anthony on 01/10/2019The wife and I had a great experience. The only thing that I would say is that the process took a while. But Wendy and Burly made it worth it. I would absolutely recommend this place.Hi Anthony, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
Highly recommend
by Bobbyjjacks on 12/22/2018My sales person was knowledgeable on the product easy process no back and forth got the deal done left in my new AcuraHere at Napleton's Palm Beach Acura, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!
Easy process
by Jwilson on 12/21/2018No hassle friendly staff knowledgeable salesIt is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Napleton's Palm Beach Acura and we hope to see you again!
Steven Lipsiq
by Cmarshall on 12/21/2018I been a loyal Acura customer for years Steven has been my go to sales person he always gets the job done!We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Palm Beach Acura and we hope to see you again!
Easy Process! Great Deal
by DannyJesus on 11/28/2018updated 12/05/2018What can I say the process was easy from start to finish! everyone was friendly and made sure I was being well taken car of left the lot the car I wanted at a great price!Hi Danny, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
amazing deal!
by acurasquad on 11/27/2018I came in on 15 tlx at a great price left with a better deal!Hi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
New lease
by TLXLease on 11/05/2018Steve is wonderful and makes the whole process smooth and easy.Hi, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
DO NOT BUY A CAR HERE
by Suzanne on 02/28/2018This dealership is the most frustrating, misleading and obnoxious dealership I've ever had the displeasure of "working" with. I tried twice to get out of my lease early and into a new lease with them. On both occasions, I was mislead, my… time was wasted and my intelligence insulted. It's difficult enough being a single female purchasing a vehicle on her own, but when you have to deal with a dealership like Napleton it is absolutely impossible. On both trips to the dealership the salesmen were unprepared. They had no knowledge of what I was looking for despite the fact that I was told that the car I wanted to see would be waiting for. I waited for hours while the salesman looked around the lot for what I was looking for, only to be told it was not there. I was treated like a second class citizen. I then decided that I was interested in another vehicle. We came to an agreement on the numbers, and once again, the old bait and switch. They didn't have the vehicle that I wanted, nor could they get it. They attempted to coax me into a vehicle that I didn't want. Did I mention that this was after I gave them a $1000 deposit!? Thankfully, my deposit was returned, but my wasted time was not. I was actually supposed to meet with the General Manager, Sean Makkeef, who could not have been any less interested. He sat down with me for approximately 2 minutes, and then passed me off onto his sales associate, Shelby, who had no idea what I was looking for. If I said Sean was unprofessional, that would be putting it nicely. Not only would I never do business with this dealership, I would highly recommend no one do business with them. The amount of incompetence, dishonesty and lack of professionalism is astonishing. I chose to do business with another dealership, got exactly what I wanted at a better price and left much more satisfied and much less aggravated.Hi Suzanne, I wanted to thank you personally for taking the time to leave us your feedback. I can assure you I take all of our customers' concerns seriously. I am very sorry your experience was not a more positive one, and we will take this as an opportunity to improve. If you would like to further discuss your concerns, please reach out to me at 561-686-0300. Thank you again for sharing your feedback. Sincerely, Sean Mekeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
Leased a new RDX 2018
by Eddie2017 on 12/15/2017updated 12/21/2017It was as expected, we have beign doing business with Napleton's Palm Beach Acura for years, since 2009, we love the vehicles, service and sales team, they keep improving, they keep the high standards.Hi Eddie, Thank you so much for leaving this positive review about your experience with our dealership. We strive to give each customer a world-class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
Bait & Switch
by blevine52 on 07/19/2017Complete bait and switch! We drove 30 miles to see a car priced below KBB that my husband found online. He called and spoke with Linda at length and she went over a full description of the car specs, price, package, etc. She sent him a… link to a loan application and upon completion, he called her back and she promised him a loan rate. Since it was a 2016 Acura TLX priced below KBB, we were skeptical and called her again before we left to the dealership. He asked her one more time about the availability and car details/package. She confirmed everything again and stated the car would be out front waiting when we arrived. When we got there she introduced herself then promptly excused herself and never returned. A different sales rep approached us and said that there was some sort of misunderstanding and the car was no longer available it had been sold the day before. He then tried to convince us to look at a lease option and when we refused, he attempted to push my husband to consider a 2017 TLX which was obviously priced considerably higher than the 2016 we came to see. It was a complete scam and a total waste of time but worst of all, they ran his credit on the promise of something they had no intention of fulfilling! We will never step foot inside another Napelton dealership again.Blevine52, we regret to hear that you had this experience with us. Thank you for leaving feedback. Please reach out to us at (888) 980-7593 so we may identify ways to improve your experience.
Great Experience
by Abb56179 on 03/08/2017Lando was great, hands down the best sales person ever. I love my BMW 528. I would recommend this dealer to my family and friends. Fran is also a great addition to the dealer. Thanks againThank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
Stop by dealer salesman excellent great experience and that she's the title
by Louie1955 on 12/27/2016updated 01/06/2017Came into dealership MDX package love the card silky smooth and the salesman Lando Mathurin was the best salesman of all the dealerships I attended today. He was extremely thorough describe the features and the benefits fantastic. If I do… buy an MDX it would be not just because the car was great but because of Lando. Salesman is an asset to the company.We're glad to hear our Staff took such great care of you, Louie1955! We hope we can continue to be of service to you down the road!
From the sparkling new to the tried-and-true used vehicles in our lineup, the aesthetic experts over in our service center, to our enthusiastic auto finance specialists, there's no shortage of things to love at Napleton's Palm Beach Acura. We know your time is valuable, so let us do all the hard work for you; superb service and friendly folks are what you'll find here at 6870 Okeechobee Blvd. in West Palm Beach, Florida.
New car smell is great, and we've got a range of new Acura vehicles that will delight your senses. But we think feel is really where it's at when you're dealing with a new Acura ILX, MDX, RDX, RLX or TLX model. That's why the Napleton's Palm Beach Acura sales staff is here to point you in the right direction and to assist you with the next step. After all, once you find Acura that looks right to you, you're going to want to get behind the wheel to see if you get that new car spark.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Scott, thanks for your praise and kind comments about Lyriq and Nate. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sydney Turner on 03/11/2025