Customer Reviews of Napleton's Palm Beach Acura
Review type:
Great Service
Great Service
by Scott N on 03/08/2025I went looking for a new EV since I drive a lot of miles. I didn't have a good experience at Cadillac with the Lyriq, so I went to Napleton to look at their ZDX. It's a great vehicle. The staff was super friendly and they offered me more… for my trade than CarMax!. The ZDX Lease was a terrific deal! I would recommend them for anyone to buy a new car. The GM, Nate, helped me personally and was very friendly and personable.Hi Scott, thanks for your praise and kind comments about Lyriq and Nate. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ONLY work with Nakeisha
by stephanie Lynch on 10/05/2024Nakeisha is beyond helpful and kind! BEST car buying experienceHi Stephanie, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does Nakeisha. We hope you have a great day! Sincerely, Alex Acosta General Manager alex.acosta@napleton.com Direct: 561-295-1676
Easy dealings
by Jodi G on 09/05/2024Salesman James Hunter was very professional and worked with his manager to get us the deal we wanted.Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Superb experience
by C Frere on 08/24/2024I commended James for an outstanding experience at Napleton Acura. James was very professional and helpful throughout the buying process. We were under no pressure to make the purchase. James professionalism and attentiveness contribute to… our experience at Napleton Acura. If you're in the market for a new car, please check out Napleton Acura and ask for James and he will exceed your expectations.Hi, thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. We appreciate your feedback. We hope you have a great day! Sincerely, Alex Acosta General Manager alex.acosta@napleton.com Direct: 561-295-1676
Nakeisha Harris is the absolute best sales rep!
by Roy L on 08/17/2024My experience with Nakeisha was such an amazing one. She tended to my needs and went above and beyond to make sure I was completely satisfied with my purchase. She was by far the best rep I have ever encountered in my years of car purchase.Hi Roy, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Purchase
by B on 07/28/2024Nakeisha customer service was good. She was informative and helpful . She has a good personality.Hello, we're happy you found our staff to be supportive during your experience here at Napleton's Palm Beach Acura. Feel free to reach out to us if you need anything. Have a wonderful day.
Good Service
by Jorge Sosa on 07/27/2024The sales department is professional, fast and very helpful, good peopleHi Jorge, thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does our staff. We hope you have a great day! Thanks, Alex Acosta General Manager alex.acosta@napleton.com Direct: 561-295-1676
RDX Purchase
by Happy Buyer on 07/26/2024Very helpful sales and finance teams. No pressure tactics and very knowledgeable on Acura features and capabilities.Hi, thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Alex Acosta General Manager alex.acosta@napleton.com Direct: 561-295-1676
Julios the man
by Kevin on 07/25/2024Julio was great and very knowledgeable about everything through out the process of purchasing a car. Could not have done it without him.Hi Kevin, thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Alex Acosta General Manager alex.acosta@napleton.com Direct: 561-295-1676
Hi Kevin, thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. We appreciate your feedback and so does our staff. We hope you have a great day! Sincerely, Alex Acost a General Manager alex.acosta@napleton.com Direct: 561-295-1676
MY ACURA IS INTEGRA-L TO MY LIFE
by Gabriela G on 07/16/2024Very happy with the service at Napleton Acura Palm beach. Especially with the help of Nakeisha. She explained everything to me thoroughly and provided a great experience for me.Hi Gabriela, thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Alex Acosta General Manager alex.acosta@napleton.com Direct: 561-295-1676
Excellent Experience!
by cchurch911 on 01/30/2021Excellent salesperson, Burly. Had just I wanted the way I wanted it and when I wanted. Sales and F&I all very low key. No hard sell. Great customer service including an oil change on the dealership. Will definitely buy again. Highest… recommdation.We hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. Thanks again for the recommendation, and have an amazing day!
Avoid this place!!!
by Carbuyer on 01/02/2021Sleazy sales tactics like “losing” my drivers license. I should have just called the police right then and there because now they all play dumb and I had to buy a new license myself. Carfax provided for a used car did not match the vehicle… history I found myself. After all of this I thought maybe I could try again and I came to look at another used car for sale. This time I didn’t even give the salesman the stock number and he started telling me the advertised price means nothing and if I want to buy from them I should add $5000 to the cost of anything I find for non-required fees like ceramic coating for $1500. Do yourself a favor and find a more reputable dealer. Good dealers don’t need sales tactics like this.I traded my working vehicle for a vehicle that I can not drive
by Embarrassed. on 09/04/2020updated 09/10/2020I traded my working vehicle for a vehicle that I can not drive/ use. I brought the issue up to my sales guy and have just been given the run around. I am frustrated and embarrassed! All i needed was some ac. In hindsight, I should have… just repaired the ac in my WORKING vehicle. I liked my car. Now, I am $7000 in debt with a car I can not use which includes a $399 maintenence fee. When I spoke to the sales rep, he man-splained that the car is fine. Even went as far as to show me how to jump the car if it died on me again. 🤦🏾♂️Hi, My name is Sean Makeeff, and I am the General Manager of Palm Beach Acura. I wanted to thank you personally for taking the time to leave us a review. Your feedback is very important to me. When would be a good time for me to personally call and speak with you about your experience. You can also contact me at 561-686-0300 at your convenience. Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
Eylin
by Celia Rodri on 05/29/2020Wuaooo ! Espectacular persona y sobre todo su carisma y atención con disposición de ayudar ! a veces uno necesita que explique bien los términos de los contrato en su idioma nativo Gracias Eylin !!!! Recomendada 💯 %Eylin
by Cesar Alfon on 05/29/2020Mrs. Eylin is an excellent person, always providing support at all times with respect and excellent quality of service. It was a pleasure to have completed the business under the leadership of Mrs. Eilyn. 100% recommended.Hi Cesar, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura smakeef@napleton.com 561-686-0300
Change Manager
by marta gil on 05/29/2020Eilyn the change manager is the most knowlegde and the person who I trust most because her knowledge and charismaHi Marta, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura smakeef@napleton.com 561-686-0300
Thrilled with my new lease.
by Jdboca33496 on 04/29/2020They were easy to work with and gave me a great price.Hi, Thank you so much for leaving this positive review about your recent visit to our dealership. We strive to give each customer a world class experience and look forward to your next visit. I appreciate your feedback and so does my staff. We hope you have a great day! Sincerely, Sean Makeeff General Manager Napleton's Palm Beach Acura smakeef@napleton.com 561-686-0300
Acura TLX
by Ivonne C on 03/03/2020Buying experience was great. Ulyana was very professional and best sales person I have met.Ivonne, we're so glad to hear that Ulyana provided you with a five star car shopping experience. Please let us know if there is anything else you may need from us; we're always happy to help! We hope you have a fantastic day, and enjoy your new car!
Excellent service
by Yariiiii on 10/05/2019updated 10/15/2019Friendly staff and excellent service providedHi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
Best car buying experience
by Red. Marker on 10/07/2019Mike Mueger, the sales manager, made my car buying experience easy and professional. He and his team exceeded my expectations. Within 2 hours of walking into the dealership, I left with a new MDX. Mike is a sophisticated car professional… who knows his business and people. He understood just what we were looking for. Gus, was most accommodating and a pleasure to work with. Jeanette Bouck, the business manager made the paperwork understandable ,with a smile and professional.Hi, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
Napleton
by Rocampion on 10/01/2019Smooth, efficient, pressure-freeHi Rocampion, Thank you so much for leaving this review. We strive to give each customer a wonderful experience. I appreciate your feedback and so does my staff. We hope you have a great day! Thanks, Sean Makeeff General Manager Napleton's Palm Beach Acura sean@napleton.com 561-686-0300
From the sparkling new to the tried-and-true used vehicles in our lineup, the aesthetic experts over in our service center, to our enthusiastic auto finance specialists, there's no shortage of things to love at Napleton's Palm Beach Acura. We know your time is valuable, so let us do all the hard work for you; superb service and friendly folks are what you'll find here at 6870 Okeechobee Blvd. in West Palm Beach, Florida.
New car smell is great, and we've got a range of new Acura vehicles that will delight your senses. But we think feel is really where it's at when you're dealing with a new Acura ILX, MDX, RDX, RLX or TLX model. That's why the Napleton's Palm Beach Acura sales staff is here to point you in the right direction and to assist you with the next step. After all, once you find Acura that looks right to you, you're going to want to get behind the wheel to see if you get that new car spark.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Scott, thanks for your praise and kind comments about Lyriq and Nate. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sydney Turner on 03/11/2025