Customer Reviews of Florida Fine Cars
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** BEWARE ** Don't make the mistake I made !!
by RayNOLACX5 on 07/10/2018I flew down 2 days ago to purchase a 2016 Mazda CX-5 for my daughter, I was assured by Emilio Espaillat that the car had been check over and was safe and ready for her to drive. After driving it back, I had my mechanic check out a minor… squeak in the rear, after he took a look at it, the rear sub-frame was bent along with the control arm and would need to be replaced. The car was out of alignment and could not be adjusted back within specifications. The cost to repair was over $1,500 dollars. I spoke to the manager Winslow Walcott, and all he offered was to exchange the car for another car. I sent him the pictures where a shady repair was made along with the repair shop estimate. He denied they knew anything about the damage. Peter Menke (Finance Manager) I caught several times feeding me false information about financing the car. I should have gone with my gut and walked away from this place, but getting a car for my daughter blurred my judgement and now I have to pay. Florida Fine Cars has not made much of an effort to correct the position they put me in. Dont make the same mistake I made and stay away from these extremely friendly [non-permissible content removed].To the upmost Happy
by sandraj2 on 03/01/2016This was a great experience my salesman Edwin Caban made went above and beyond making sure I got the car I wanted he and Winslow were very professional outgoing and most of all Honest I'm so very much Thankful for the service I received and… definitely will send everyone I know that's looking for a car.I really appreciate the opportunity to have met and worked with the members of Florida Fine CarsonSandraj2, Thank you for taking the time to leave us a positive review! Our team strives for excellence when it comes to helping our customers find exactly what they need. We appreciate you as a customer and appreciate you giving us the opportunity to earn your business. Hope to see you again in the near future. Congratulations on your new vehicle! Enjoy!
Chevrolet Colorado
Ram 1500
Ford Transit Cargo Van
Toyota Tundra
Videos
About our dealership
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Vending Machines
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
RayNOLACX5, We appreciate you taking the time to share your feedback. We also want to take the time to address some of the information shared and clarify what could be a miscommunication on our part. When purchasing a vehicle at Florida Fine Cars we give every customer the opportunity to have the vehicle inspected by a mechanic of their choice for peace of mind. We also make the CarFax report readily available at no charge for every vehicle offered for sale. Florida Fine Cars also has the five-day exchange policy which by reading your review we were able to assist you with. Looking further into this it looks like we were able to come to an agreement but the review was never updated to reflect as such. Please feel free to reach out to me if you if you still had questions or concerns. Ana Mercado 866-540-0558 or via email anam@floridafinecars.com. Thank you
by anamffc on 02/06/2019