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Florida Fine Cars


1220 N Military Trl, West Palm Beach, FL 33409 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
** BEWARE ** Don't make the mistake I made !!
Written by RayNOLACX5 on 07/10/2018

I flew down 2 days ago to purchase a 2016 Mazda CX-5 for my daughter, I was assured by Emilio Espaillat that the car had been check over and was safe and ready for her to drive. After driving it back, I had my mechanic check out a minor squeak in the rear, after he took a look at it, the rear sub-frame was bent along with the control arm and would need to be replaced. The car was out of alignment and could not be adjusted back within specifications. The cost to repair was over $1,500 dollars. I spoke to the manager Winslow Walcott, and all he offered was to exchange the car for another car. I sent him the pictures where a shady repair was made along with the repair shop estimate. He denied they knew anything about the damage. Peter Menke (Finance Manager) I caught several times feeding me false information about financing the car. I should have gone with my gut and walked away from this place, but getting a car for my daughter blurred my judgement and now I have to pay. Florida Fine Cars has not made much of an effort to correct the position they put me in. Don’t make the same mistake I made and stay away from these extremely friendly [non-permissible content removed].

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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anamffc on 02/06/2019
Dealer Response
RayNOLACX5, We appreciate you taking the time to share your feedback. We also want to take the time to address some of the information shared and clarify what could be a miscommunication on our part. When purchasing a vehicle at Florida Fine Cars we give every customer the opportunity to have the vehicle inspected by a mechanic of their choice for peace of mind. We also make the CarFax report readily available at no charge for every vehicle offered for sale. Florida Fine Cars also has the five-day exchange policy which by reading your review we were able to assist you with. Looking further into this it looks like we were able to come to an agreement but the review was never updated to reflect as such. Please feel free to reach out to me if you if you still had questions or concerns. Ana Mercado 866-540-0558 or via email anam@floridafinecars.com. Thank you
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