Customer Reviews of AutoNation Cadillac West Palm Beach
Review type:
Long-distance Purchase - Cadillac Escalade
Horrible customer service
by Ed on 12/15/2023Unprofessional !!! Careless about customer service.Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6025 to discuss what we can do to help.
Service
by Leesac1 on 12/06/2023The service provider was very helpful, polite and knowledgeable. The time it took for the service was less than anticipated and very efficient.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
oil change
by seanmac on 12/02/2023never have a problem at auto nation. mister jackson is always helpful and pleasant.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac West Palm Beach. If you ever need help, just give us a call. Happy motoring!
Superb
by TonyC613 on 11/25/2023I have been dealing with the team, managed by John D, at Autonation Cadillac in West Palm Beach for 5+ years, they have always gone above and beyond for me not only with the sales department but with the service department as well. They run… a top notch dealership & wouldn’t go anywhere else.Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!
Service
by ChildofGOD on 11/23/2023At first it was very hard getting through to speak with someone one of the service gentleman call me back and left the same number that I was calling a couple of times and getting the same response. My car was towed in overnight on a Friday… evening, So the safety for my car what’s outstanding but the communication was not so good, but I took it upon myself and came to the service area at AutoNation and showed them my warranty on the car because when I did speak to someone They could not pull it up in the system, but all in all the service was great. My car came back running in good condition I hope because I just drove it home it is cleaned and it’s washed and I think you guys very much and Mr. Wilson was my service advisor. He is great.Hi, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (561) 291-6025.
Service
by Jim Stanley on 11/21/2023Great! Finished early. Absolutely no problems!Hi Jim, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
CPO Parts Replacement
by Chet M XT4 on 11/08/2023Once again, Wilson and the Autonation team exceeded expectations by acquiring the parts and negotiating with Alyssa the manufacturer's rep. to make sure that the safety oriented parts were covered under the warranty and replaced in a 1 day… visit.Hi, we're so glad that we were able to exceed your expectations! Drive safe, and we'll see you on the road.
Great service!
by Maria S. on 11/06/2023Great service, completed quickly and easily, friendly staffHi, we are pleased to hear you had such a positive experience with us, Maria! Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonations Cadillac CT5
by Boatlady on 11/01/2023My salesman Mike and the financial advisor Hoss were both excellent. Im ny 25+ years of owning and leasing Cadillacs, this was my best Cadillac experience ever. I am now a loyal customer!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
First Class Service
by NY Snow Bird on 10/20/2023My service representative, Steven Janer, was professional, attentive, and knowledgeable. Work was completed as requested and on schedule.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac West Palm Beach. If you ever need help, just give us a call. Happy motoring!
service for my xt5
by b. vogeley on 10/16/2023service got done on time and all issues are resolved in a timely manner. Service advisor was polite and efficient..Hi our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
My new z4
by Brillms on 10/05/2023Searching for the perfect BMW Z4 brought me to my favorite Caddy dealer Auto Nation in Palm Beach . Fell in love at first site and Abi my salesman made the purchase so easy . Once again just a pleasure to do business with this dealership .Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Rudy sales auto nation cadillac
by Florida car on 09/26/2023Excellent process I have bought many cars I’m old this has been great not leading up to the purchase but all steps and post deliveryHello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
New 2024 All Electric Cadillac Lyriq
by Nury Ruiz on 09/20/2023It was an amazing experience and I recommend AutoNation Cadillac West Palm Beach to everyone looking for a Cadillac. Abi Matari and his team were incredible. The service and communication before, during and after our purchase was the best… experience I've had in my 40 years of buying a vehicle. The facilities are very comfortable and classy.Hi Nury, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Cadillac West Palm Beach! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New tires
by Reno1960 on 09/18/2023Excellent pricing and serviceHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Cadillac Service Department
by Cancrusj on 09/14/2023My 2018 Cadillac was serviced at AutoNation and my service representative ( Steven Janer) and the Service Mgr (Robert Lanier) were very professional and helpful to ensure my service was properly completed. As always, AutoNation Cadillac… service department does a great job.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
new XT5
by Mary Jane on 09/14/2023Abi was the best salesman ever. He took care of everything even before you thought of it.Hi Mary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Service
by Auto nation on 09/04/2023I was not happy i paid to have the car Windows tinted they did the sides I ask about the top of the front window they said it cost me aa100.00 more that’s extra I don’t like when they nickel and dime meHello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 491-2967 to discuss what we can do to help.
Warnings on display Screen
by clarkge on 08/27/2023Turning on the car became more difficult.Numerous messages came on such as "Driver assist systems disabled".I brought the car to Autonation Cadillac and they diagnosed as a dead cell in the battery.Battery was replaced and I have no issues… anymore. Brad was the service advisor and Robert Lanier the service manager.They are always extremely helpful.Hi Clarkge, we're so glad that we were able to go above and beyond your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Satisfied on 08/20/2023I had service did and was very satisfied with the service and Mr Jackson kept me posted with everything that was being done to my vehicle. I was very happy with my service and would send other people there to have their vehicle service .Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Experience
by Don Mack on 08/05/2023Had a great experience with Arturo. I had found a car that I was very interested in and started to communicate with Arturo, unfortunately the car sold early the next morning. I started to look at other cars online most at different… dealerships, but Arturo sent me different options instead of giving up when the car I called about sold. He found me a great car and made the entire quick and easy. Great follow-up, great dealership experienceHi Don, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 09/04/2024