Customer Reviews of Ed Morse Cadillac Tampa
Review type:
New lyriq
Car Buying or Leasing at its best !!!
by Stephen on 07/06/2020Ed Trujillo has been my representative and has met my needs for every purchase or lease that I have had through Ed Morse Cadillac. He always follows up asking if there are any situations or problems that he can take care of or if it is not… in his wheel house, he will direct me to the person(s) who can. Kevin Roberts the financial representative allows the process to sail through without any delays and makes the closing process a pleasantry rather than worry. Last but no least is the Service Department who, when needed does an excellent job of taking care of the vehicle and letting you know what if any future things are coming up so you can plan for them and keep your vehicle on the road. Overall, I have dealt with this dealership a long time, and when one can check all the boxes with a positive answer, you keep coming back, this is what I would describe as Customer Loyalty. I am one of those persons who keep coming back. Everyone, all the staff are the best of the best.Hi Stephen! Hearing that you've had such wonderful experiences means the world to our team. We aim to please every customer and make their experience as smooth as possible. If there is anything further that our team can assist you with, please let us know! We'd be more than happy to help. Ed Morse Corporate Offices
Mark
by Mark on 07/02/2020Quick and easyThank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression! Ed Morse Corporate Offices
Warranty service
by Rey on 06/29/2020Everyone I came in contact with was friendly and helpful.Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression! Ed Morse Corporate Offices
Spoiler and splash guards installed
by James on 06/26/2020The service advisor was very helpful and knowledgeable.Thanks for the great review! We appreciate it and hope to do business with you again in the future. Ed Morse Corporate Offices
Road Service
by Bethea on 06/25/2020Prompt and courteous service!Thank you so much for the kind review! Ed Morse Corporate Offices
Recent Service Visit
by Christopher on 06/15/2020Professionalism, honesty, and efficiency! Mike Sica is the best.Thanks for the excellent review! We are so pleased to hear about your experience with Mike and the team. Please let us know if you need anything. Ed Morse Corporate Offices
Stellar Service and repairs
by Debra on 06/13/2020An associate picked up my car and drove it to the service dept. As usual, Danny Kopp did his usual outstanding job and called me when the job was complete. My car was returned sparkling and the driver even took the extra time to remove… stubborn love bugs that the car wash missed. Cadillac offers the most stellar customer service ever!Thank you for taking the time to share your excellent experience with Danny! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices
Cadillac XT6 buying experience
by George on 06/09/2020No issues, everybody was efficient and friendly.We are elated to hear that, George! Please let us know if you need any further assistance. Ed Morse Corporate Offices
Excellent Service
by Carolyn on 06/08/2020Carlos Martinez, my service advisor, always goes above and beyond to make sure I am satisfied. This past time in for service, my daughter lost her brand new driver's permit behind the dashboard. The people in the rental car area told me… they could get an estimate, etc. Carlos called in someone from service and they retrieved her license. I would like to add it was her 15th bday that day and Carlos and the man from maintenance saved the day. Carlos is the main reason I remain with Cadillac after nearly 10 years.Thank you for taking the time to share your excellent experience with Carlos! We are so happy he could help make your experience a breeze. Should you need anything, please don't hesitate to reach out. Ed Morse Corporate Offices
Great Customer Service
by Darrell on 05/31/2020updated 06/05/2020Great customer service by Danny. He's honest, thorough, and makes my entire service experience easy. This dealership, particularly Danny, has earned my business for life!Thanks for the excellent review! We are so pleased to hear about your experience with Danny and the team. Please let us know if you need anything. Ed Morse Corporate Offices
Great experience. Love my car
by Deborah on 06/05/2020Had a good experience. Very nice showroom and salesman was excellent. Showed me how everything worked. Love my new car. Great job.Thanks for the kind words! Ed Morse Corporate Offices
Replace tires and oil change
by Arthur on 06/04/2020Was treated respectfully given all possible optionsThanks for the great review, Arthur. Please let us know if you need anything else in the future! Ed Morse Corporate Offices
Metajourn
by Metajourn on 05/28/2020updated 06/03/2020Everyone we worked with was friendly and knowledgeable. Great service! Feels like family.Thanks for reviewing your experience with us!
Best of the best
by TBellz on 06/01/2020Best service department in the business. Shout out to Carlos! Drop off and pick up from home is a HUGE plus and great way to build loyalty. My car was so perfectly cleaned on return, please send my appreciation to the team members who… picked up my car; cleaned my car; delivered my car AND came back to give us the remote my husband left in it. Great Team all around.Thanks for the excellent review! We are so pleased to hear about your experience with Carlos and the team. Please let us know if you need anything. Ed Morse Corporate Offices
wonderful customer service
by mbw on 05/21/2020updated 05/29/2020danny was very personable & friendly. i was in a hurry & he expedited everything for me. he answered all of my questions, & overall my experience was awesome.Excellent Service- Tim Radice
by Deborah on 05/26/2020Great Service by Tim Radice and the service dept. Tim communicated with me continuously through the repair process. I really appreciated the use of the rental car so I could get back and forth to work. Tim is very organized, understanding… and respectful to the car owners.We are so pleased to hear about your great service experience with Tim. If there is anything further we can do to assist you, please let us know! Ed Morse Corporate Offices
Great service
by Luis on 05/21/2020It perfect my car is fixed .. Great costThanks for the great review, Luis. Please let us know if you need anything else in the future! Ed Morse Corporate Offices
Well done
by Ronald on 05/16/2020Every was clearly explained by Tim. Did a good job at the beginning and end of the serviceHi Ronald, thank you for taking the time to let others know about your positive experience. We're happy that Tim and our team could meet your expectations! Have a great day. Ed Morse Corporate Offices
Top-Notch Service
by Rudy on 05/12/2020I received exceptional service treatment for my XT5. I availed myself of the consierge service, which was excellent. My car was picked up and delivered when promised on time with all required services performed. I received notices several… times about the appointment, so there was no chance of forgetting. As usual, Ed Morse Cadillac delivered top-notch service.Rudy, thank you for trusting our team to service your vehicle! Our goal is to always provide exemplary and pleasant customer service, and we are elated to hear that that was the case during your experience. Do not hesitate to reach out if you need anything else. We hope to see you again soon! Ed Morse Corporate Offices
Best Service
by Christine on 05/11/2020Service Rep. Carlos, always does a great job. I continue to return to this dealership for that reason.Thank you for the excellent review! We are elated to hear of your great experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon! Ed Morse Corporate Offices
DAVIDREZUTKO19
by DAVIDREZUTKO19 on 05/08/2020Excellent experience. All staff members are very courteous and professional. The establishment is a very clean and nice facility. Tim R (service manager) did an excellent job explaining all of my options. Also the lady that helped me… into my loner (sorry, I can’t remember her name, she’s Hispanic) was very pleasant, polite and professional.Hearing that you had such a wonderful experience means the world to our team. We aim to please every customer and make their experience as smooth as possible. If there is anything further that our team can assist you with, please let us know! We'd be more than happy to help. Ed Morse Corporate Offices
Ed Morse Cadillac Tampa & the Ed Morse Auto Group including its subsidiaries, consists of 49 locations that house 71 automotive franchises, 14 motorcycle franchises, and 12 other businesses including 25 domestic and import brands, a Clarion Inn hotel, a NAPA Auto Parts retail store, and a 240,000 square foot Parts Center.
In addition to our inventories of new vehicles, Ed Morse Auto Group offers a wide variety of pre-owned vehicles in a wide variety of makes and models. Each of our Ed Morse Auto Group locations also offers a service center ready to keep your car in the best condition possible. Get in touch with our team to learn more about the vehicles and services we have to offer at Ed Morse Auto Group.
- Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Authorized Parts Store
- Drive-In Service Area
Thank you for sharing your experience! We’re so glad Anthony and the team made your car-buying journey seamless and enjoyable at Ed Morse Cadillac Tampa. Congratulations on your new Lyriq—we know you’ll love it! Ed Morse Corporate Offices
by Ed Morse Corporate Offices on 07/09/2025