Customer Reviews of Mercedes-Benz of Sarasota
Review type:
Amazing sales staff
Steve A service adviser is outstanding!
by Lisa Sherman on 01/11/2024Excellent dealership! We have 2 Mercedes and are extremely pleased. Steve A our service advisor is truly outstanding! His professionalism, demeanor, knowledge and attention to detail make any service appointment pleasant due to his… exceptional customer service skills!We are pleased to hear you had such a positive experience with us, Lisa! If you ever need help, just give us a call. Happy motoring!
Great Salesman!
by Michellesar6 on 01/10/2024We went to the dealership to check out a 2023 GLC. Wasn’t sure from seeing it online if I liked the interior. We made an appointment with the salesman, Stephen Williams, to see the car that day. We met with him, and as it turns out, we… didn’t care for the interior, but Stephen suggested we take it for a ride anyway. We did that and fell in love with the ride. He showed us another one they had with a few less miles, but was a different color we liked. We were able to make a deal that day. I had a very special car I was trading in and wanted to sleep on the deal. There was no problem. No high pressure sales, which was great. We’ve had the car for almost 2 weeks and we’re extremely happy with it. The only problem is, while looking at two different, yet same model, I was extremely confused as to what car had what equipment. I guess that’s my fault. Same model, with almost the same equipment, but the car we purchased did not have some of the same features as the one we ended up not buying. Lesson learned. Overall, good experience.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not your expected painful car buying experience. It was respectful, open an
by Hjb on 01/04/2024It was a please, respectful and fair process with exceptional follow up.Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Oil Change and More
by Kurt Wisneski on 01/03/2024I had a oil change and it was speedy. What impressed me was that my service manager identified that thee was a service recall, to update AC software, and set up an appointment for me - with a loaner car as it will take two days. They are… right on top of things.Hello Kurt, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
They go the extra mile!!!!
by IR2023 on 12/20/2023I recently bought a used pre-owned vehicle at Mercedes Benz SRQ. The website and inventory were excellent. During my test drive Blake answered all my questions. The vehicle was in excellent condition and a couple of things that needed… attention they ordered the parts. Waiting for the Service Manager to call to install the parts. I would recommend Mercedes Benz SRQ if you are looking for a high quality pre-owned vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
New key fob
by Fdhsmiley on 12/13/2023My wife misplaced her key fob. I told her not to worry, she loses things all of the time, it will show up. The next morning she shyly informed me that she thinks it may have gotten thrown out in the trash. Of course, the garbage man had… already picked it up. After getting a cost estimate from Mercedes, I took out a personal loan to buy my wife a new fob. We traveled up to Sarasota from Punta Gorda to get our new key and met with our usual wonderful representative and had our key about :45 minutes later. They even washed our car in that time! Our representative even gave us a recommendation and directions to Season’s 52 for a delicious dinner! We have always enjoyed our experience at Mercedes of Sarasota and this was no exception. I have sent several friends to Mercedes of Sarasota to purchase cars and all of them were very pleased with their experiences. It is a well trained, well run business.Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
2019 S460 Coupe - Service B and tire replacement.
by jcyr785005 on 12/13/2023Shawn, my service writer, paid close attention to my concerns even during a particularly busy time. Everything was completed as discussed and on time.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Ellen Mupo
by ellenelle13 on 12/11/2023Kurt made the process quite easy on trading my old car for a new M-Benz. He is exceptional and very professional.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Helped us get our vacation on track
by S Morrison on 12/05/2023Can’t say enough about the staff and service. We suffered a punctured tire on our way to Sarasota from Canada. We managed to get it plugged and get to Sarasota. It was the day before thanksgiving and I called to see if I could get a new… tire as we were worried as the puncture was near the side wall and we had 1500 miles to go the following week. They informed me they had to order the tire as they didn’t have the one I needed and scheduled me for first thing Monday morning. I arrived the staff was very helpful and I had a new tire installed in about an hour, they washed the car (getting rid of 1500 miles of bugs and dirt) and I was on my way coffee in hand. It was so great to be able to take care of this on short notice and during a very busy time of year.Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Review
by Kiki in the Sun on 12/03/2023Great experience, we are very happy with our new CLG. Sales associate invited us several times back for “electronic clinics”.Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes ML 350 service
by Robinkirk on 11/30/2023Took my car in on time I was given a loaner car Service tech gave a video car review Called later that afternoon when car was readyHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes GLE 53 recall plus detailing
by TomSatisfied on 11/29/2023From the time I arrived for the service, picking up a loaner, and picking up the completed service was an exceptional experience. Taylor Williams, my service agent, managed the entire process in an outstanding manner. I was only at the… dealer for about 10 to 15 minutes on arrival, my loaner car was ready and I was out the door. upon completion of the service, including the detailing, I was called to schedule a pick up. It was arranged and the pick up was very efficient; and the car looked absolutely outstanding due to the detailing. Taylor Williams has been my service agent previously and previous experiences and this experience simply leaves me with an attitude that this is place I will do business in the future, including considering another car once my wife's current lease of another vehicle expires. I hope Taylor Williams is recognized as a huge asset to Mercedes Benz of Sarasota.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rae Hayo
by Rae Hayo on 11/24/2023The service tech was both rude and unaccomadatingHi Rae, we are deeply disappointed by your experience at Mercedes-Benz of Sarasota. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Service
by Jack@venice on 11/23/2023Overall good but parking is overwhelmed.Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service
by Frances G on 11/21/2023Mercedes Benz of Sarasota take great care of their clients and their cars.Hi Frances, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Great experience
by Hope Brassard on 11/16/2023Excellent customer service, very helpful. Wonderful experienceHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very poor communication, disappointing
by CPO MB buyer on 11/16/2023Unfortunately not what I expected as a new Mercedes Benz customer: I purchased a Certified Pre-Owned vehicle from this dealership at the end of October - within 24 hours of purchase the check engine light had come on and the vehicle was not… operating properly. I contacted my salesperson about the issues and he arranged for it to be assessed by Service. I promptly brought the car in and was greeted by a service liaison. I expected to hear at least an update the following day but to my disappointment I was never contacted by a member of service or by my assigned service liaison, despite multiple attempts to reach them. It took a total of 5 days to return the car to me, and at no point in those 5 days did a member of service phone me with an update. I don’t believe the car would have even been looked at had I not expressly written several emails and made numerous phone calls inquiring about the status of my 1 day old CPO vehicle. The lack of communication from the service dept at Mercedes Benz of Sarasota left me feeling uneasy & gave me a severe lack of confidence, my worst fear is that I may have chosen the wrong dealership and also the wrong vehicle. I have sent several messages up the chain regarding my experiences & the circumstances - and still have not heard a reply, almost 2 weeks later. I am very disappointed.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Straight Forward
by New Customer on 11/14/2023Professional service. I waited while the service was being completed. I had an appointment. I was provided the cost for the service and it was started and completed as scheduled.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
30000 mile service
by Ipadjoe on 11/13/2023As always, this appointment and work went as expected. Shawn is my long time service advisor and my appointments go like clockwork. Car was completed earlier than expected and is running great. This is where I always go for service.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk. Safe travels!
Buying remotely
by Daniel C on 11/12/2023First time I’ve bought a car remotely and I have to add that without the full description video and the Q&A session with my sales person (Kyle Hunter) I wouldn’t have complete the process, but they were all honest opinions and truly… descriptions, when the negotiation time came it was the same, I just drove by and picked up my car,Hi Daniel, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Buying remotely
by Daniel C on 11/12/2023First time I’ve bought a car remotely and I have to add that without the full description video and the Q&A session with my sales person (Kyle Hunter) I wouldn’t have complete the process, but they were all honest opinions and truly… descriptions, when the negotiation time came it was the same, I just drove by and picked up my car,Hi Daniel, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/07/2025