Customer Reviews of Mercedes-Benz of North Orlando
Review type:
Mercedes Benz GLC 300
Vehicle Maintenance
by Satisfied! on 08/24/2023My entire experience was great! My Service Advisor (Bianca) was professional, knowledgeable, courteous, and friendly! She kept me consistently informed and up to date on the status of the service of my vehicle and had my car ready exactly… on time as she said it would be ready.Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of North Orlando. If you need more help, our team is available to talk -- safe travels!
Service
by Guerrido on 08/10/2023Excellent customer service! Great follow up after the service which I appreciate it.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Every step was smooth, from scheduling to the after follow up. The service area was clean and my loaner car was ready and paperwork all in order. Everyone went above and beyond to accommodate my work schedule and needs.
Worth the extra miles to go for customer service and pricing in Orlando
by expatmojo on 08/06/2023The best choice for a Mercedes Dealership for Orlandoans in terms of customer service and fair pricing, It's very well worth the extra miles away from mainstream Orlando dealerships. I understand it is their policy to give customers the… best deals without the need to haggle - compared to the other dealerships, they did give me the best price. I now have the car I wanted (with many other features I'm sure I need) at the price I am happy to pay. Jordon Conner was knowledgeable, patient in explaining the nuances of Electric Vehicles, accommodating, and polite to me and my 83-year-old mom. Thank you very much, Jordon and Mercedes Benz of North Orlando.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Great Communication and Service
by Lolo3993 on 08/03/2023My service rep, Tom Welch, is knowledgeable, thorough, communicates well, consistent customer service. Work is completed in timely manner. He always tries to find whatever coupons or discounts are applicable to a specific service.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of North Orlando. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Dave Thoma on 07/11/2023I arrived early and they took the vehicle right in. Josh came and let me know what they would do. Later Josh kept me informed as to what was being done. When the work was complete he explained it all to me. They replaced the battery under… warranty even though the vehicle had low mileage. I thought that was very good of them.Dave, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
New 2024 GLE350
by Holmes S on 07/05/2023The new vehicle purchasing experience at Mercedes-Benz of North Orlando was excellent. our sales Manager was on top of his game and was able to get us the vehicle that we wanted with the options and color we wanted, and they were able to… deliver the car before the expected date. this was by far the best dealer to order a new vehicle from.Hi Holmes, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
40,000 check up
by Vince Deni on 07/03/2023Josh was wonderful to work with, took great care of me. Arranged transportation to Dicks Sporting Goods and back while vehicle was servicedHello Vince, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service
by Kendra J on 07/02/2023Bianca at MB of North Orlando is absolutely phenomenal. I brought my GLC300 in for a last minute alignment and to buy 4 new tires. I had my car back in an hour and the overall price was greatHello Kendra, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Ms
by Cristine on 06/30/2023Polite and quickHi Cristine, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great dealer
by jpb orlando on 06/27/2023After a bad experience at another dealer it was a real pleasure to deal wit France, John, and Michel for an used car with their one price sales policyHi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Review
by Mrs Idera on 05/29/2023A little further from my house, happy to do the drive due to the professionalism of the Service team. They are honest, trustworthy and will not waste your time. Will definitely go back to this dealership for service and purchase!Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Service
by Aileen Colon on 05/25/2023My favorite part of getting my car serviced at the Mercedes of North Orlando Dealer is the courtesy loaner car they give me while I wait for them to fix mine. I love that I can test drive another Mercedes that I may not have otherwise… considered buying in the future. Not to mention the team members are professional, friendly, and super accommodating, and sensitive to my family's needs. Life is hard as it is. It is nice to know that when you have to part with your baby it is going to get taken good care of and you're getting back a car that you know is safely maintained by the best in the industry. Although it is pretty expensive in comparison to other service shops, they do make it fun to visit with a great showroom to see fabulous new cars and lots of snacks and coffee to feel comfortable. Also, many other service shops feel dirty, dingy, and as if they are doing YOU a favor by being there, my dealer is just the opposite. They are inviting and pleasant to deal with. I never mind having to take my car to Mercedes of North Orlando because I know me and my family will be treated right and I will have no worries when I get my car back. Now thatto me is priceless!Hi Aileen, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Wonderful experience at Mercedes Benz North Orlando
by punishka_17 on 05/09/2023I had a wonderful, pleasant and interesting experience at the sales office. The staff over there are courteous nad ready to help. Jordon was very informative and helpful.We appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service/ installation
by James rulo on 05/05/2023Dave persad did an outstanding job in coordinating the install on my sprinter chassis and even advised me of an emission modification which he scheduled for next week. Great job overall.Hi James, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great job overall
Weird sound
by Emendez on 05/01/2023Weird noise coming from engine bay, it was resolved within the approximate time. Excellent customer service.Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
2 Year Service
by Mercedes on 05/01/2023My experience was great until I got in my car and there was dirt and grease all over my white leather interior.Thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (407) 710-5111. We hope to hear from you.
Fuel filter service
by Dieseljuice on 04/28/2023I dropped of the vechicle off and they texted me that it was done. It was finishe before it was promised.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service
by Carlos 27 on 04/19/2023Friendly and Professional Advisor Bianca Mason was very nice friendly and professional she was awesome…Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Warranty item and service B
by Timbrode on 04/03/2023Went smoothly. Replaced speed sensor and did oil change plus filters. I was able to wait for the service and work went well.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Owner
by Vashtie on 03/23/2023The Sales Rep was very professional, personable and set the expectations ahead of time. Great service. Thank you.Hello Vashtie, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Serviced 2020 Glc amg
by Emendez on 03/02/2023Top notch service, my service advisor went above and beyond was very professional and, gave me additional information about my vehicle that I wasn’t aware of. ThanksThank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 05/29/2024