Customer Reviews of Volkswagen Of St Augustine
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Inexcusable Incompetence
by Bryan M on 09/30/2024If I could give a "Zero" star review, I would. Unfortunately the lowest I can go is one. We own a 2018 VW Atlas and have been servicing our vehicle here for the past several years. After countless issues and compounded by inexcusable… incompetence from the service department, we are DONE. The latest, and there is a long list, stems from a problem we had last October...less than 1 year ago. The vehicle was stuttering and maintenance recommended we replace the fuel injectors. (this was done prior to discussing or changing spark plugs btw - another much less expensive possibility that they did not consider.) Fuel injectors were changed to the tune of $3,500 and the problem persisted! Maintenance offered a sincere head scratch in return. Fast forward 11 months and our check engine light comes on. Guess what the diagnosis is now? They are recommending that we CHANGE THE FUEL INJECTORS - AGAIN!!! Not only that, even though it's been only 11 months, the parts are no longer under warranty. They can't even tell me the issue, they have not even tried to find the root cause - just that I need to "replace my fuel injectors". Well sir, I already DID THAT and it DIDN'T WORK THE FIRST TIME!!! WHY WOULD I TRUST YOU NOW?!!! If you want incompetent people, poor systems and "oh - well" customer service, this is your place! But you won't ever see me there again.David = Huge Asset
by Dustin_B on 07/12/2019I brought my new-to-me 2013 VW Touareg to this VW dealership. A long story short, David was so transparent and helpful through the process of diagnosing, addressing, and then communicating with me what my car’s issue was. He went above and… beyond to ensure my car was properly fixed and safe to be driven. He’s not only a great service writer, but a genuine and knowledgeable person. Great job, David. I won’t be taking my car anywhere else to be serviced. I appreciate you, and your dealership. Thanks again!SERVICE
by eddie on 02/01/2019would like to say thank you Kevin Eldridge & to all the Service Techs who worked on my car yesterday as to trying to find an issue i'm having with my axles & also kregg who's always been there helping me in getting parts. i've been going… to this dealer since day 1. only Dealer that i would let work on my car.......A+++++++++++"Feathering"; more like "skinning"
by M.Bgs on 10/09/2018I had a very bad experience at Volkswagen of St. Augustine. I own a Volkswagen Passat; it has been continuously serviced for 6 years at Volkswagen. Monday I took my car in for a water pump and timing belt change - the cost was $1,400.00.… No diagnostics were needed by Volkswagen; the car had already been diagnosed with the issue pin-pointed. An appointment was made with information. My car has now been there 2 days and I still do not have it. Today I received a call that the car tires have "feathering" and a barrage of other items that need to be "repaired." Total cost has now reached close to $2,000.00. Wait - I am not buying a used car. The "feathering" of the tires is due to a need for alignment. Did you know that when you get your tires rotated and balanced they do not align them? Perhaps this is common knowledge in the "auto repair" business, but certainly think this should have been brought to my attention. I was also advised by the service technician that I spoke with that "Did you know that you could have your tires aligned and drive down the street and they could require realignment?" What - does that make any sense? The keys were locked in my car, necessitating an extra trip to Volkswagen. I have had to have GFI fluid delivered to me at my job in Jacksonville when I had my car in for service 2 days' prior. Lights are constantly left on after service, thus necessitating extra trips. When I get ready to purchase a new vehicle, it won't be a Volkswagen.New tires and Alignment
by Shaferma on 07/12/2018Got New tires an alignment, paid about $1,200. The tires came with no warranty info in writhing or by email as promised, expensive tires for no guarantee. After paying in full, and 4 hours after arriving home received phone call… asking for payment for the alignment and suggesting I get new tires. Both of which I had already done. Told them, they are confused and do not call again. 30 seconds later, they called again. Wrote email to general manager explaining and asking do not call. Of course, they called againnew car prep
by alltrack1 on 06/05/2018My car was ready when promised, Jim explained everything tht was done and I was on my way as promised.Best damn car service EVER!
by TC on 10/23/2017VolksWagon of St. Augustine BEST damn car service EVER! Thank you Kevin Eldridge! Thank you Sarah Glowatz at Volkswagon of America! After the dealership in Daytona breached their duty; it was so egregious that Volkswagon of American sent… me $200 on a debit card. Volkswagon of America, further found me a dealership that would perform the Warranty work on my car. The dealership that took on that responsibility was Volkswagon of St. Augustine. The Daytona dealership was going to have me rent my own vehicle at my expense. Volkswagon of St. Augustine loaned me a 2017 vehicle to use the entire time my car was in being fixed. What!!!!!! You heard me……. they loaned me a vehicle where the Daytona dealership was going to make me pay for my own. A huge savings for me! Run, run, run from the Daytona dealership to Volkswagon of St. Augustine! I got my vehicle back yesterday and the body work under warranty is absolutely beautiful. I also had some other work done on my car while it was in there and it too is working as it should now. They threw in a free oil change as well. The customer service at VW of St. Augustine was perfect well Volkswagon of St. Augustine is better than perfect! Their prices are lower than the dealership in Daytona overall too. I will NEVER go back to the Daytona dealership again. The extra time for me to drive there was well worth it. VW of St. Augustine has just made a customer for life. I just wanted honest work for honest billing/pay, however this crew went above and beyond just like the good ol’ days in the 50’s! I will never go anywhere else if I can help it. I love you guys and thank you for your integrity! Thank you all! If there is any down side to this experience it would be that they loaned me a 2017 vehicle. (haha!) It makes getting back in my 2007 vehicle feel like I am riding a dinosaur with all the new gadgets and easy of driving that have come out it in the past 10 years. Side note if you haven’t checked out the new VW van that is coming out, do! It is the coolest! Thank you Kevin and your entire crew! Terry Dittbenner HeislerFirst Time Customer
by BoatJetta on 05/07/2017Bought a 2011 Jetta from another dealer. A/C wasn't working properly. Other dealer authorized VW St Augustine to do repair. Repair done promptly and very professionally. After diagnosis was done, car was fixed on time as promised. Very good… experienced and I will return if and when future service is needed.Service Appointment
by marmitage on 12/19/2016I brought my VW for service without an advance reservation. The work was done quickly and carefully and I appreciated the complimentary car washGreat customer service from every angle
by Potoville on 12/17/2016We have taken two vehicles for service. They have always been very cordial, explain the issue, and work with us to get issue fixed. It gives me great pleasure to work with a company, and individuals, that understand their product and the… customer.Thank you so much for the kind words and if there is anything else we can do for you, please don't hesitate to let us know. Have a wonderful holiday!
Great Servie
by Dquatrano on 06/15/2016Sean was very helpful in getting the AC fixed on my Jetta. His help is much appreciated . Thanks again for the great service,It was my pleasure! Let me know if you need anything else and have a wonderful day!
service satisfaction
by jopa1933 on 06/04/2016Kevin Pert was honest and trustworthy from the initial phone call for a scheduled 40K service and answering my service questions to final payment. I will continue to drive north from Palm Coast for VW service.Great service- timely and knowledgeable
by Mitch123 on 12/19/2015St Augustine VW is a knowledgable reasonably priced servicing dealer. Although I did not purchase my TDI Jetta from them I use them for my car servicing. Honest and turn around time is good.service issues
by suzlin49 on 10/15/2015Sean Snow and Cameron Napoli are extremely professional, courteous and helpful. It is a pleasure bringing my vehicle in for any servicing issue. They are always accommodating and resolve any issue I might have.Thank you so much for taking the time to write a review! We will be sure to pass that along. Have a wonderful day and please don't hesitate to let us know if you need anything else!
Outstanding customer service
by GianB on 03/07/2015Glad to have this dealership in St. Augustine. Shawn in service is fantastic. Very professional, courteous and looking out for his customers best interest. Great guy and we always enjoy doing business with him.Couldn't ask for more
by irish777 on 03/01/2015They fixed up my car quickly with out an appointment. They were honest with the assememnt and fair with their charge. I drove past another VW dealer to take my car here.Best Service to Date
by JesseB1 on 09/09/2014updated 09/16/2014Sean was wonderful; Helpful, prompt, and accurate in everything that he does. My car had a small defect that led to a drainage problem in my sunroof drains, and the service crew had it fixed within 24 hours of bringing the car in. I have… emailed back and forth (promptly responses) and gotten the best quotes on tires in town. If I call the Service Desk, they answer and address me by name. I know it's a new dealership- but they go above and beyond.
Volkswagen Atlas
Volkswagen Atlas Cross Sport
Volkswagen Taos
Volkswagen Tiguan
About our dealership
“Driving Extraordinary Relationships,” that’s our motto here at Volkswagen of St. Augustine. We are committed to charitable giving, community involvement and treating customers like people, not transactions. We invite you to experience car buying and servicing the way it should be…with honesty and integrity. Visit us today to find the latest VWs, browse pre-owned vehicles from all makes and models or tune up your car at our award-winning service department. Every vehicle comes with a 3-Day/ 300-Mile Return Guarantee. Additionally, we are St. Augustine’s only Official KBB Buying Center. Just read our reviews as they speak for themselves. We hope to see you soon!
What sets us apart
"Home of the $500 Test Drive"
5-Star Rated Dealer
3-Day/ 300-Mile Return Guarantee
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (1)
- Spanish
Thank you for giving us the chance to earn your business and if there is anything else we can do for you, please don't hesitate to let us know!
by maxanunn on 05/08/2017