Volkswagen Of St Augustine

I had a very bad experience at Volkswagen of St. Augustine. I own a Volkswagen Passat; it has been continuously serviced for 6 years at Volkswagen. Monday I took my car in for a water pump and timing belt change - the cost was $1,400.00. No diagnostics were needed by Volkswagen; the car had already been diagnosed with the issue pin-pointed. An appointment was made with information. My car has now been there 2 days and I still do not have it. Today I received a call that the car tires have "feathering" and a barrage of other items that need to be "repaired." Total cost has now reached close to $2,000.00. Wait - I am not buying a used car. The "feathering" of the tires is due to a need for alignment. Did you know that when you get your tires rotated and balanced they do not align them? Perhaps this is common knowledge in the "auto repair" business, but certainly think this should have been brought to my attention. I was also advised by the service technician that I spoke with that "Did you know that you could have your tires aligned and drive down the street and they could require realignment?" What - does that make any sense? The keys were locked in my car, necessitating an extra trip to Volkswagen. I have had to have GFI fluid delivered to me at my job in Jacksonville when I had my car in for service 2 days' prior. Lights are constantly left on after service, thus necessitating extra trips. When I get ready to purchase a new vehicle, it won't be a Volkswagen.