Coggin Honda of St Augustine
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Customer Reviews of Coggin Honda of St Augustine
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Amazing service
by Luissim on 05/15/2024James and Samba provided exceptional assistance during my first car purchase. I highly recommend their services!
The following reviews are more than two years old. They are not included in the overall rating.
30 sales reviews
Too many issues
by shobbick on 03/27/2020I initiated conversation to purchase a vehicle remotely. I recently purchased one through Atlantic Dodge Chrysler Jeep Ram. Let me tell you, Atlantic made it easy as possible to purchase a Jeep without stepping foot on the lot. We traded in… an older Silverado. The sales rep even brought the forms and met me at work to sign them! When I wanted to buy a Toyota, my experience was far from the same. There were multiple issues that kept cropping up and eventually I cancelled the sale. I NEVER saw the car, never took possession but just got off the phone with the DMV folks because they were getting ready to suspend my license because I didn't have insurance on this car that I NEVER saw in person! Ridiculous and the salesman is quick to tell me they have nothing to do with the DMV! Well, the DMV wouldn't be trying to do this if the dealership hadn't told them I bought a car. The whole situation is laughable because they seemed like they didn't want to make the sale, they kept bringing up issues that needed to be resolved. Let me tell you this is now the icing on the cake. I had to pay the DMV to clear my license!Thank you for taking the time out to write a review about your experience. I am so sorry that it was a negative one. Providing a great customer service and sales experience to our customers is our top priority. I would like to hear more about your visit, so please contact me at (904) 425-7404 so tha t we can discuss where we went wrong and gain that trust back. Jim Parziale, General Manager
Extremely unprofessional, awful experience!
by Kristen on 03/30/2018Extremely dissatisfied with this car dealership. I was in this dealership working with Daniel Peel in purchasing a new car earlier this week. I sat in the dealer for a few hours Monday trying to figure out payments, what I could get for my… trade-in, etc. I am moving out of the state Monday, so he knew I needed to get all of this done before leaving. Finally, upon agreeing on a deal, Daniel tells me to go home with the car I am trading in and he will call me later in the week to come sign paperwork and give them my trade in. The car I wanted was coming from Orlando so the dealer wouldn't receive it until March 28. It is now the 30th and I have yet to hear back from Daniel, I called the dealership only for him to tell me they sold the car we had agreed on me purchasing. I am beyond frustrated with this whole situation. I feel that Daniel Peel was very unprofessional regarding this entire situation; he never even called me back to let me know he had sold the car to someone else. He has "surf instructor" cards on his desk, looks like he is more interested in providing surf lessons than selling cars. I feel as though Daniel knew I would be desperate to sell my car, seeing that I am moving all the way across the country next week, so he pulled this whole scheme to get me to settle and buy a different car that they have on their lot, one that I don't really want. Upon informing me that my car was sold, he offered my different colors, etc. Seeing that I have already given my debit card information to leave a deposit on the car I chose, this should not have happened, nor been a discussion.TERRIBLE DEALERSHIP!!!!!!
by kleonard18 on 03/19/2017i am extremely aggravated i have been going back and fourth with this dealership, the only reason we even went here was because my fiance loves hondas they are amazing cars mind you i work at a dealership so i know how a customer should be… treated i have not had one good experience, i have been trying to call and the voice recording does not tranfer me but hang up on me i need paperwork filled out i have been calling for over two weeks and have still not recieved a call back my fiance is now on his way to the dealership to figure everything out and they are not helping us out in anyway PLEASE SAVE YOURSELF AND DO NOT GO TO THIS DEALERSHIP if you want a honda go to daytona or go to another dealership such as toyota just do not go to coggins honda st. augastine unless your ready to be toyed and played with anytime you need help!!!!!!We apologize for the miscommunication you experienced. We always try to make sure that we are updating our customers and communicating effectively. I am available to discuss any further questions you may have, please feel free to contact me directly. Jim Parziale, General Manager 904-425-7404
STAY AWAY FROM THIS PLACE
by jondelconte on 02/04/2016Hello, my name is Jonathan Delconte, I'm 20 years old and living far away from home for college. Recently I scraped together enough money to buy a car from Coggin Honda in Saint Augustine. I made the mistake of buying this car "As Is". The… day after purchasing this car, the service engine light came on. And then shortly after the service engine light came on, the front bumper fell off while it was parked. I brought it in to be serviced by them. I was assured that my car was in okay condition when I bought it, and when I brought it in to be serviced. Then after the problems with my car continued, Coggin Honda told me to bring it to Audi, (The car was an Audi) so they could fix it. They told me that they would cover ALL of the costs. I brought it to Audi, who told me that the car had 2 oil leaks, that had likely been there for a while, (and at this point I had only had the car for a couple weeks). They told me it would be about $1,500 to $2,000 to fix this. Coggin Honda denied ever telling me they would cover anything. I made the mistake of not getting it in writing. After arguing with them over it, they eventually decided they would cover $300 of repairs at the max. Every little bit helps, but that wasn't enough. After having the oil leaks repaired, things were okay for a few days. Thankfully I had a way to get to my college classes. Now, my transmission is completely fried. I have to bring it to Audi to fix, which costs about $4,000. I paid $6,000 for this car, and it's already around $8,000 just to get it working properly. My point, I feel I've been defrauded. I was assured that I was buying a car, but in reality I purchased a pile of metal parts that don't work.Jonathan, again I apologize for any inconvenience or frustrations what you may have experienced at our dealership. We value you as a customer and we certainly do not want to lose your business. Most importantly, we do not want to lose your respect. We are confident that we provided you with a great deal, but it is rather unfortunate that we did not meet your expectations. We are an honest, customer friendly dealership that aims to satisfy every customer. Despite your frustration, we would greatly appreciate another opportunity to work with you again. Please give me a call at 904-425-7404, so that we could discuss this in further detail. Jim Parziale, General Manager
Great customer service, nicE clean dealership.
by articlight on 12/04/2015Matt was a great salesman, very attentive and respectful. He has knowledge of vehicles and works to make your experience a good one. With Matt being a military veteran like myself, he has the drive to do what's right and be honest and up… front.Best Saleswoman in the business.
by wggray on 06/15/2015Allyson was the best salesperson we have ever had the pleasure of working with in buying a new car. She was knowledgeable and immediately knew what we wanted in a new car. This our 3rd Honda Accord and when our lease is up in 3 years we… will definitely seek out Allyson to assist us in the purchase of our 4th Honda.Melissa M. is the BEST
by JennySueL on 04/19/2015When my Husband and I walked in we were immediately greeted by Melissa. She was the best sales person we have ever dealt with. She is amazing in making your car buying experience easy and no hassel. I will forever remember her and I would… recommended her to everyon.Nissan Rogue purchase
by aeropan on 03/16/2015Recently did business at Coggin Honda; what a good experience it was! From beginning to end, sales advisor James Paul was very friendly and helpful in getting me the right vehicle for the right price. It is the smoothest car buying… experience I've had yet and I would absolutely recommend this place to anyone looking for a hassle-free experience. Very good overall! Ask for James!Thank you for taking time to write a review of Coggin Honda of St. Augustine. We believe in offering our customers no hassle, excellent car buying experiences and I am pleased that James and my sales team provided you with great customer service. Congratulations on the purchase of your Nissan Rogue and we look forward to working with you again. Jim Parziale General Manager
Outstanding Dealing
by tonyd11 on 12/26/2014The dealership was a pleasure to work with from the salesmen to the office. Friendly and low pressure approach and a fair price on the car.Thank you for taking time to write a review of Coggin Honda of St. Augustine. We believe in offering our customers no hassle, excellent car buying experiences and I am pleased that my sales team provided you with great customer service. Congratulations on your purchase and we look forward to working with you again. Jim Parziale General Manager 904-406-8694
A great experience
by Mike3636 on 12/19/2014This is the second Civic that we have bought from this dealership. I live across the state, in Tampa, FL and it is worth the drive for the exceptional attention and service from them when purchasing a vehicle. They listen to what you… want, offer what you need and work with you to get you into the vehicle of your choice. An enjoyable experience dealing with Tim Rigdon, our sales rep, and the entire staff.Mike, Thank you for the great review of Coggin Honda of St. Augustine. We strive to ensure that everyone receives excellent customer service and I am very proud that Tim and our sales team provided you an excellent car buying experience. Congratulations on your purchase and we look forward to serving you again. Jim Parziale General Manager 90-406-8694
Great Experience
by pdiffin on 05/15/2010Tom Bomar and the great folks at Coggin Honda St. Augustine were a true pleasure to deal with. I was coming from CA and wanted a car for my parents who were local. Tom worked with me to make it happen under a very tight timeline. We… mostly worked over email and phone. So when my Mother and I arrived things went smoothly and efficiently. My parents and I are very happy.Good Experience
by smapts1 on 08/22/2009The wife and I were in the market for a neww 2010 Honda Pilot. We did all our research online using Edmounds and other guides. The salesperson was helpful and gave us a good "out the door" price. The color we wanted was not in stock but… they offered to bring one in I think from Orlando. We were called when the vehicle came in and we returned and purchased the vehicle without problems or any high pressure.Friendly dealership that's willing to negotiate
by sojourner8002 on 07/04/2009Some dealerships will ignore well-informed buyers once they realize that the transaction won't be a quick, easy, and extremely lucrative sell. Some salesman I encountered were actually even hostile. Coggin St. Augustine is not one of… those dealerships. They knew that I was price shopping, but were willing to sit down with me even before I had decided to buy a Honda. Throughout the entire process the internet salesman, Quintin McMillan, was courteous, informative, kept in contact and is highly recommended. After comparing quotes from 8 different dealerships, Coggin St. Augustine was able to not only match, but actually beat the best quote I had received. My advice if you're looking at purchasing a Honda - do your homework, but make sure to fit in a visit to this dealership before you buy.Best experience ever
by handofbob on 06/18/2009This place is great. Mark Narace was my salesman and did everything possible to help me. He even gave me a car to use as he was finishing up the paperwork. There is a kids area with videogames that kept my nephew occupied the whole time.… Best experience in buying a new car.Good Experience
by carbuyey09 on 05/26/2009Found things straight forward without pressure. Staff new the cars well, where helpful in finding the right car, answered question, closing and check out done well. Quintin McMillan on the internet side of new sales and Tina Lowe were… pleasant and well informed.they are not professonal
by hb2009 on 05/17/2009I will never buy a Honda car from this dealer. They are not professional. They insulted me and my friend. I even hate myself why didn't fight back when they said something really insulting.Dedication to the customers
by larry_gerri on 04/01/2009Mark Narace went out of his way to help us in every way possible to get us in the car that we wanted. He was always pleasant, and available for us and willing to work in with our schedule. We got a great deal and great friendly service… with a smile on a wonderful car! The finance team did a fantastic job securing a finance option for us, with Fred being very helpful in completing the transaction process.Great people
by amoravida21 on 03/28/2009Jeff nelson was a great guy, not pushy and very understandable.. and everyone very nice!!Unplasent, Price keep changing- will not buy from this dealer
by andrews3 on 06/28/2008I have called the dalership and talked to one of the New car salesperson on phone regarding new CRV. The salesperson insisting on me to come to the dealership. I was not intersted in going to dealership till I have a reasonable price.… Finally I did get a price, based on that I visited the dealership. Once at dealership the price started changing for the same car we discussed on the phone. I felt like I was tricked into getting to the dealership. As usual they played the game where a saleperson goes to the sales manager for price review and disaper for 15 minutes. Finally they brought their best price which was $ 1,000 more that they quaoted on the phone. At this point I was totaly disgusted , I left the dealership, went to a dealership in Jacksonville and purchase the same car for $ 1,500 less that Coggins Honda price.JC C is tops!
by Paradise1140 on 05/06/2014updated 09/01/2025Bought/leased my third car from JC at Coggin. Loyalty and longevity are his traits that serve Coggin so well. He loves selling and customer satisfaction! Go there and be treated well and satisfied.The best compliment we can receive is repeat business. I am so glad you have been happy with JC and the service he's provided you. Please let us know what we can do to be of further assistance. Best, Tam Pham General Manager
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Hi Luissim, thanks so much for rating us so high! Be safe on the road!
by System Administrator on 05/20/2024