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Coggin Honda of St Augustine


2925 US Hwy 1 S, Saint Augustine, FL 32086 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Extremely unprofessional, awful experience!
Written by Kristen on 03/30/2018

Extremely dissatisfied with this car dealership. I was in this dealership working with Daniel Peel in purchasing a new car earlier this week. I sat in the dealer for a few hours Monday trying to figure out payments, what I could get for my trade-in, etc. I am moving out of the state Monday, so he knew I needed to get all of this done before leaving. Finally, upon agreeing on a deal, Daniel tells me to go home with the car I am trading in and he will call me later in the week to come sign paperwork and give them my trade in. The car I wanted was coming from Orlando so the dealer wouldn't receive it until March 28. It is now the 30th and I have yet to hear back from Daniel, I called the dealership only for him to tell me they sold the car we had agreed on me purchasing. I am beyond frustrated with this whole situation. I feel that Daniel Peel was very unprofessional regarding this entire situation; he never even called me back to let me know he had sold the car to someone else. He has "surf instructor" cards on his desk, looks like he is more interested in providing surf lessons than selling cars. I feel as though Daniel knew I would be desperate to sell my car, seeing that I am moving all the way across the country next week, so he pulled this whole scheme to get me to settle and buy a different car that they have on their lot, one that I don't really want. Upon informing me that my car was sold, he offered my different colors, etc. Seeing that I have already given my debit card information to leave a deposit on the car I chose, this should not have happened, nor been a discussion.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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