Customer Reviews of Mercedes-Benz of Pompano
Review type:
Just bad all away around
by FreddyS on 08/18/2024Went in for a B service and found myself with a sensor that was off the bumper that never worked correctly. The car made sudden stops many times I had the car and brought it in twice for it only to hear nothing was wrong with it. The sensor… was glued back in place and then found out it was functioning. After that was replaced I drove out of your dealership only to find that my brake pad had dislodged a piece onto the rotor and all of it had to be fixed, both sides! I was told $1200 to remove both and when I asked why I was paying for it when told there was nothing wrong with the brakes I received an it has to be changed eventually. Everything is working now and I did have a loaner for almost two weeks but I still question how I paid $800 for brakes that I had no control over when the car was in your shop.Best service advisor ever
by Mike 954 on 08/05/2024Koby is truly the best service advisor, not just for this car. He is the best I’ve ever had in my lifetime. He makes it easy for me to get what my car needs and I trust his opinion.Hi Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Prolonged Delays and Poor Service at Mercedes-Benz of Pompano Service Dept
by Aleksandr on 07/16/2024I recently had a less than satisfactory experience with the Mercedes-Benz of Pompano Service Department, specifically dealing with Haden Smith. Here’s a detailed account of my experience: In mid-March, I brought my vehicle in for a… relatively straightforward service. What was supposed to be a simple one-day fix turned into a frustrating ordeal lasting almost four months. Despite my patience and multiple follow-ups, communication from Haden and the service team was sporadic and uninformative. Throughout this period, I was repeatedly assured that the necessary parts, specifically a new steering wheel, would arrive within one to two weeks. However, it took almost four months for the part to arrive. Even then, communication was poor and updates were scarce. Simple updates like “We’re delayed” or “It’s still not here, but we’re on it” would have made a huge difference in managing expectations and reducing frustration. When the steering wheel finally arrived and was replaced, I discovered that the new steering wheel had a couple of dents. I have taken pictures as proof, should there be any attempt to suggest these issues were caused by me. The quality of service was far below what one would expect from a brand like Mercedes-Benz. Dealing with Haden Smith was particularly unpleasant. His approach and attitude were far from what I would expect from a customer service representative at Mercedes-Benz. His responses were often delayed, and when he did respond, it felt dismissive of the concerns and frustrations I was experiencing. I even included the Service Manager, Joe Viola, and the General Manager, Joe Rey, in my communications, but neither of them reached out or seemed to care. That tells you everything about how this place is run. I was trying to avoid writing this review because I had an amazing experience with the sales department at Mercedes-Benz of Pompano. The sales team was professional, responsive, and made the buying process a pleasure. This positive experience made me try to have as much patience as I could with the service department. However, if I can save someone from having to go through all of these issues, the better. Avoid this location if possible. Overall, my experience with Mercedes-Benz of Pompano Service Department has been extremely disappointing. As a valued customer who has invested significantly in a Mercedes-Benz vehicle, I expected timely, efficient, and high-quality service, none of which were delivered in this case. The prolonged delays, lack of communication, and subpar quality of service have left a lasting negative impression. I sincerely hope the dealership takes these concerns seriously and makes necessary improvements to their service and customer care. Customers deserve better communication, prompt service, and quality workmanship consistent with the Mercedes-Benz brand.Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Terrible Service and Overly Expensive
by Penalty Box on 04/10/2024When you buy a Mercedes, I guess you plan on paying more for service. I own (bought new) 2 Mercedes in LA and began having them serviced at Mercedes of Pompano. One is a C350E plug in hybrid. In February the hybrid system stopped working.… They replaced the auxiliary battery. A month later the battery mulfuncrion light started coming on. The dealership can’t figure out what it is but they want $2,000 to run diagnostics and if it is the hybrid battery $27,000 to replace it. The warranty on the battery is 6 years or 50k miles. I bought the care late April 2018 and it has 47,000 miles. Despite having a warranty book that came with the car that says the battery is warranty for 6 years or 50,900 miles, the dealership says that the battery warranty was only 5 years. They recommend I just sell the car. Am I supposed to lie to someone and sell them a problem car - that shows the ethics of this dealer. Never going back to them and will be selling both Mercedes (with full disclosure).Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Excellent Service
by Sandra M on 03/27/2024Great first experience at MB Pompano Beach location. Service Advisor was very professional, knowledgeable and thorough. Kept us informed of car status and completion was even earlier than expected. Won't hesitate to make them my first… choice for service.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
5 year service
by Todd Breen on 02/19/2024Outstanding customer service making all arrangements and performing on time.We are pleased to hear you had such a positive experience with us, Todd! If you ever need help, just give us a call. Happy motoring!
No service
by customer on 12/13/2023My car was there from 9:00 until 19:00 and was not even touchHi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Always a great experience
by Martin L on 12/11/2023Anja is a wonderful listener and communicator who makes the whole service experience an A+Hi Martin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Armando is excellent
by Satisfied on 12/08/2023Armando make the entire service process simple and painless. Thanks for being such a great adviserHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
New Battery and Window Switch
by JohnSullivan on 11/28/2023I was very happy with the prompt and thorough service I received on short notice. I also purchased a couple items from the Mercedes merchandise store. I look forward to making this my primary sales and service Mercedes store. 5 Star Rating… Review!Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Really - No pressure and gets it done when promised
by natchman on 11/24/2023A great dealership is only as good as it's follow-up service. All my maintenance and even minor issues have been handled without issue. I personally used Brad Markoff whom I think is the best service writer I've ever had and this is my… 4th German car.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Effective and Efficient problem resolution.
by p10brink on 09/30/2023Appointment to see vehicle was made quickly and in a very short period of time. When the vehicle was brought over, the problem was diagnosed quickly. Repair (tire replacement) was performed effectively and efficiently and vehicle was… ready in the timeframe promised.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Always a good experience!
by Leon Araujo on 09/25/2023The service provided was the replacement of my car's battery, they were very kind during the whole process. I always recomend them and also take some time to leave a review to them!Hi Leon, we are pleased to hear you had such a positive experience with us, Leon Araujo! If you ever need help, just give us a call. Happy motoring!
THE LOWEST SERVICE I HAVE EVER HAD IN 20 YEARS
by Michael L on 08/30/2023I am shocked how low Mercedes Benz went in their service and personnel quality. The service advisers are tuned up just on one thing - just how to rip you off and have NO professional knowledge whatsoever. I brought my CL55 to Pompano… Mercedes Benz dealership with suspension problem, though I have installed four new shock struts a few month ago, the problem was with a suspension line. The service adviser Bradley Markoff kept my car for a week did not give me a call even once, I was communicating with his answering machine, though he never called me back. He did not even once send me the estimate to my email, though I asked him many times, because the links he was sending to my phone did not open, and if they opened once then they would expire and disappear and you would not be able to refer to those numbers in the links with the estimates. This is some kind of mechanism, which is set up to create all possible conditions to rip you off. Bradley Markoff was communicating with me by test messages only, he could not explain the right solution to my car's problems. When I agreed to do the repairs he immediately increased the estimate price by $500 and when I wanted to refer to the numbers in the estimate, the link with the estimate had already expired and would not open, so I could not show him that the estimate was a different number. When I agreed to pay $7544 for the repairs he texted me that I have to pay in advance and that he would give me bank transfer instructions, this is unheard of for any dealership to force a client to pay for repairs in advance and through a BANK TRANSFER, not even a credit card?!. This is unbelievable. I could not take this kind of humiliation and ethical insult, so I refused to do any repairs and picked up my car. I told him that I would contact his manager and file a complaint, his response was that the service director Joe Viola advised him on every single step he made in my case. He gave me back my car dirty inside and out, with irrecoverably damaged battery, though I drove the car to the POMPANO MB dealership with a newly installed battery. I will never ever, ever buy or go to any Auto Nation Mercedes Benz dealership again.This is a monkey-business what they do. This company is going down, falling as a rock with regards to the service quality and the personnel which works there. These people have no moral, no professional ethics, no knowledge of the subject, no proper training, all they think of is how to swindle, dupe and rip you off. SHAME ON YOU AUTO NATION AND MERCEDES BENZ!!!Hello Michael, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Excellent Service
by Unknown on 08/30/2023Everything was done on time and help was given on my new cars multitude of new switches to me. Would highly recommendHello, we're happy to hear you had such a positive experience with our team. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
by GRitchie on 08/24/2023Pleased with the service at MB Pompano. They do the work when it’s booked, provide updates as they go and finished the work quickly. Much better than some other MV dealerships I used to take my car too.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great for Service
by Shellee on 08/23/2023Ilija is a great service advisor and always updates and helps me.Hi, we appreciate you taking the time to leave us a response, Shellee! If you need more help, our team is available to talk -- safe travels!
Doctor
by Dr Stanley on 08/01/2023I have had two appointments to file remove rim’s scratches And lost several hours from 8 am to 4 pm On August 8th 2023 And it was not doneHi Stanley, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Efficiency at It’s best
by Netballlover on 07/25/2023I was in and out in very short time. I got ther a little earlier than my appointment time, they were courteous enough to take my, I choose to wait on my vehicle and I was happy to leave within the estimated time they gave me. The costumer… service is always excellent.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Armando Ramos— Fantastic Service
by Joe Ansell on 07/14/2023Armando Ramos at Pompano Mercedes Benz service has consistently provided me with incredible customer service. He responds quickly to questions and provides constant, thorough updates on status and pricing. I live in Fort Lauderale, FL,… but I travel to Pompano because he is so helpful.Hi Joe, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. If you ever need help, just give us a call. Happy motoring!
Annual Maintenance
by User john on 07/10/2023Great Was walked thru entire processHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4832 to discuss what we can do to help.
by Chole Yates on 08/19/2024