Customer Reviews of Mercedes-Benz of Pompano
Review type:
Car purchase
by Milagros on 07/22/2024
Customer service was very professional
Knowledgeable
208 reviews
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Great Experience
by Cindi007 on 03/03/2018updated 03/08/2018Everyone was friendly and ready to help you find what you are looking for. The process to acquire a vehicle was fast and efficient.First go around
by UncleTrav on 02/18/2018updated 02/28/2018Sales rep was great so was finance. Expected more of a cleaner vehicle especially since it was pre certified. Just expected more of a superior experience especially when it comes to the delivery of the vehicle. Attention to detail was not… maintained in preparation of the vehicle. Dirty and stained interior. I have to spend $450 to get the car detailed. Not what I expected from a Mercedes Benz preowned.they scam elderly widows
by vanamarie1 on 08/30/2017Do not deal with ! Ever!! My mother called 3 months ago regarding an extended warranty on her 2015 Mercedes truck and was given a quote; She explained that while it was approaching, her husband (my father was dying) and she was wanting to… wait until after the funeral and everything to make the payment and go forward; The vehicle VIN was provided and it had even been in there for warranty issues previously. The lady advised her that she could call and make a payment over the phone up until the mileage reached the warranty expiration. This morning my mother called and was told she "doesn't qualify" - They did not give reasons. She asked and asked because the mileage was still under and was finally told she was not the original owner and it was a "rental" car - 1. NEVER was it a rental car (okay, that can be cleared up she stated) 2. Why was it not mentioned about the original ownership before? My mother would have had plenty of time to look for another company but now she is almost out of mileage and really can not even drive her vehicle home for fear of going over it- As she is elderly and widowed- something she mentioned on the recorded call the first time (she mentioned she had never taken care of these things and it was always her husband etc) - I requested a supervisor to explain that she was taken advantage of and requesting the recordings as this was not something that was ethical in any way; The previous girl never mentioned the word "qualification" and she said she would just call and "make a payment" - I wanted this fact to be there and when I requested the GM was told "you will not get a different answer" - that is not an acceptable answer at all- I still requested again and she told me "hold on" - she then hung up on me. We called back and she stated "the gm is not available and wont have a different answer" - we once again stated that we still wanted to make the grievance. The GM has yet to call and we have called 6 times requesting him/her additionally and have not gotten them yet. We have asked what time the GM will be there until as we will be headed that way to go speak with Cadillac , a brand we trust and will trade her vehicle in for tonight based on this experience. We were not given an answer. It would seem that in person is the only way we will be able to make our grievances. BEWARE!!!Phillip Moody was amazing
by rvillanueva72 on 07/25/2017Phillip was awaiting us for an appointment and he already had identified vehicle choices. He was Professional, knowledgeable and extremely patient and helpful during the entire process.Always a nice experience in Mercedes-Benz of Pompano
by MartaCerny on 05/16/2017updated 05/31/2017Mercedes-Benz of Pompano Beach has an excellent customer service. I made an appointment, the dealership had a loaner ready for me. Matthew Pickton was very helpful and knowledgeable. I would highly recommend Mercedes-Benz of Pompano.Exceptional service
by sorin_jr on 05/16/2017Steve was Exceptional! I went back for some more questions and despite the sale being done he was just as welcoming and friendly as the first time. The finance manager was very friendly both times as well.Patient & Personable
by afronole on 05/10/2017Stopped by close to closing time on a Sunday evening just to take a look at a vehicle I spotted in the online inventory. It was the exact interior & exterior color combination I had tirelessly searched for! I was greeted by Adam Levy who… walked me to the vehicle until Chip Snyder, the salesman who'd emailed me about my inquiry, became available. Once I saw it in person, I was in awe. The CPO vehicles are kept inside the showroom so they all have the new caw shine as they are kept out of the elements. MB of Pompano gets kudos for this alone. Chip arrived with a smile and asked what I thought of the car. My mother, who accompanied me as we were on our way to dinner, loved it said if I wanted I needed to make a decision. Chip and Jonathan Reiss made sure that I did not feel rushed even though it was clearly after business hours. Both gentlemen were personable, answered all of my questions and made sure as a 2nd time Mercedes owner I received a great financing rate. I would definitely recommend you see stop in to see Chip Snyder if you are in the market for a Mercedes!Jean Samson is the best!
by andreamsmith on 04/17/2017updated 05/03/2017Jean Samson, Sales Agent, assisted us with a lease return and the purchase of a new car. He was able to get us the price, payment and upgrades we desired. The entire process was smooth. We'll be sure to return to Jean for another purchase.… Btw, I thought his name was John Samson.Mr. Hy Elster
by helster51 on 03/20/2017The service I received all 3 times was professional and promptExcellent customer service
by Lovely79 on 03/18/2017The team at Mercedes Benz is outstanding! Especially Keith and Phillip.. They were amazing.. Very friendly and knowledgeable..Efficient service department
by AKenneyNH on 01/11/2017updated 01/20/2017As a walk-in with a tire issue, I thought I'd wait forever....Service agent was delightfully helpful and I was promptly repaired and back on my way.We appreciate your response, Akenneynh! If you ever need help, just give us a call. Happy motoring!
Mercedes Benz of Pompano Beach
by Nmotion97 on 12/26/2016Visiting MD of Pompano Beach was a last minute decision made on a Sunday at 3pm after visiting other dealership. I had no expectation to buy a car but the Excellent, effortless honest service from Steve Rahal made the deal happen. He is… personable and sincere in helping get what you want and no time did I feel rushed despite the fact the dealership was closing soon. Mark Klein, Manager introduced himself and is a great conversationalist. He ensured the customer was completely satisfied. Christopher Plasencia, Financial Manager, made the transaction effortless and helped in making sound decisions on additional services. The is a great dealership with a lot to offer a car enthusiast in terms of inventory, services and comfort. My highest opinion is that I would buy again from this team of professionals.Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pompano. If you ever need help, just give us a call. Happy motoring!
Customer Reigns Supreme
by markyfish on 12/10/2016I have owned some 100 cars in my life, including 25 from luxury brands (mostly German), and this dealership is as good as any I have dealt with in NY, CA, MA, and FL. They are honest and deeply concerned with your buying/ownership… experience. My salesman was Chip Snyder, and I highly endorse him: he is courteous and thoroughly professional. I found all the personnel to be equally qualified to provide the best buying experience possible. Shop here with confidence.We are happy you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road.
Servicing my SL550
by Brucepoppy on 06/23/2016updated 07/04/2016Excellent service time was spent explaining all details to me and everything was carried out the way the service representative had explained first time that I actually had someone take care of each and every individual issueWe appreciate your response, Bruce! If you ever need help, just give us a call. Happy motoring!
Great service at Mercedes Benz of Pompano and Julie!
by RVillanueva72 on 07/01/2016Great service at Mercedes Benz of Pompano Beach! The improvements at the store are amazing.GLC300 New Vehicle Purchase
by Guillermo31 on 06/30/2016Really a great experience. From the minute we showed up at the dealership until now that we are driving the vehicle. Great job.50,000 mile service
by cpallas976 on 06/25/2016Kevin Desko handled my service impeccably, from being to end and arranged fro me to be dropped off and picked from my home, thank you Kevin at Mercedes Pompano beachGreat car, awful salesman
by SandraB88 on 04/21/2016updated 05/05/2016We love our S550 Mercedes, but it was touch and go whether we would buy from this salesman. This Certified Preowned car had no Owners Manual, no First Aid Kit, and no second key -- all items the CPO said had been checked. There was a… broken grill visible only in the back seat. The promised training by a computer expert in how to use the car's features turned out to be a rushed time with a substitute person who mostly said "Just fiddle with it, you'll figure it out." If the salesman had said one more time "Let me check that out for you" when asked for the missing items, etc., or tried to hug me, I think I would have got violent.Great and friendly car buying experience with Jeff!
by JamesSS on 02/20/2016What a pleasant car buying experience. I just want to take a minute to give Jeff Jerome some much deserved recognition- Jeff is hands down the best sales associate I've ever worked with while purchasing a vehicle. He was professional,… friendly and warm from start to finish. None of the stereotypical car salesman BS with him, we never felt pressured or uncomfortable and he never got irritated or impatient with us (like a lot of other car buying experiences I've had). If you're in the market for a new Mercedes, or even a used vehicle they have in their inventory, do yourself a favor: SEE JEFF!!!! He's awesome. And Mercedes Benz pompano in general also made the experience great. Happy and satisfied!Exceptional experience working with Ivan and Bruno
by 123London on 12/08/2015Had an awesome experience working with both Ivan and Bruno in both selecting and purchasing my 2016 E350. Purchasing a new car is extremely stressful, but working with Ivan took all of that away. He is so passionate about his job and… treats his clients like family. Bruno makes the financial part a breeze. my car was delivered with a big bow and a special gift for me and my precious pooch!! I will be an eternal customer!!Lease of new E-350
by Marlene5592 on 11/24/2015I made arrangements from another state to lease a new E-350 from Mercedes Benz of Pompano. Bob Abrahams was my salesperson. He and Harriet Levin were helpful at the time of leasing, offering to explain the details of the new car and… pre-setting my Sirius radio stations. I feel that I can go back to them with any and all questions.
Mercedes-Benz C-Class
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/24/2024