Customer Reviews of Mercedes-Benz of Pompano
Review type:
Car purchase
Allen Garcia
by Allen Garcia on 09/21/2020Great service all round Great job I love it there staff are professional and knowledgeable Also the hot coffee station is first glassMercedes Benz of Pompano Bad Service
by danposnack on 08/25/2020I will say this, I usually never review much. Compelled in this case. Also, if you are from the dealership and reading this please don't bother calling me, you are too late. Making the service appt. was fine, I got a nice loaner as well no… complaints there. During my initial in person chat with my service advisor I went over some things that needed to be checked or completed. He seemed nice enough. My service advisor addressed zero of those things and never contacted me (previous service advisors were in contact on other visits I have had). I had to find out when my own car was done. Is this because my car is a 2016 and not brand new? Hmm. Then I know full well the car has an issue with the exhaust and the service department supposedly checked my car but nothing was mentioned. What they did find wrong was I need some new tires and a break job. Brakes they wanted over 1.4k and the tires have a huge markup as well. While I understand the need to make a profit, what the dealer offers in terms of cost is insanity in my opinion. I paid 1.1k for the 4 year service as well on my car and I feel like what was done is my car was plugged into some piece of equipment, it outputs back a report, they top off some fluids and out the door... no actual work is done or very minimal for 1.1k so to me that equals a complete rip off.Hello, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Beyond Horrible
by NotToday on 08/10/20201. 8am ... The first valet accused me of damaging the loaner vehicle and wanted me to file a claim 30 seconds after I arrived. 2. After I refused, the manager Mark said they would not release my car until I filed a claim with my insurance… company. 3. Thirty minutese later the manager then said he would pay my deductible if I called my insurance company and filed a claim. 4. I refused that offer as well because that would have been a lie and I am not a dishonest person. 5. Another hour later I finally got my car after being accused of damaging the loaner car and then asked to lie to my insurance company and file a false claim. 6. 9:45 am ...When I finally got my car, I had to ask the valet girl to sanitize it and she asked me if I paid for it when sanitizing is clearly marked on the $2500 itemized bill. 6. Overall, the entire experience from the valet to the manager was so upsetting after driving two Mercedes-Benz for the past 12 years. I was attacked, called a liar, and asked to lie. 7. The day before this horrible treatment I had even come in to look at a third Mercedes-Benz because it is time for me buy another car and this was my favorite car. 8. I am moving on from Mercedes-Benz and Auto Nation. I am not willing to spend my hard earned money on a company that falsely accuses customers, refuses to release their cars after the service is completed, and then asks me to lie to me insurance company by making a false claim. 9. Have a great day and you will never see me, my money, or my loyalty again!!Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pompano take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-4832 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Excellent service.
by Jo Anne G on 07/31/2020Bradley is my service rep and never disappoints. Fast, quick and efficient.Jo, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pompano! We look forward to your next visit! Take care!
G550 30000 mile
by RandolphG550 on 06/24/2020Very satisfied with the 30,000 mile check up, new tires, alignment and blacked out wheels. Thanks for the detailed wash.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Experience
by Suzanne on 06/10/2020I found the car through a consumer reports link and contacted Mercedes of Pompano about it. I was given Steve’s cell phone and communicated directly with him via phone and text. I had a smooth and welcoming experience of walking in, testing… the car and buying it. Wothin 3 hours I drove home in my new car. .We are pleased to hear you had such a positive experience with us, Suzanne! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
Annual Service
by Satisfied on 05/22/2020Efficient, friendly. Comfortable, safe waiting area.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
E450 Convertible
by Yana205 on 04/24/2020Customer service was amazing. The sales person was able to accommodate me on the payment plan that I wanted and the entire transaction took less then an hour to complete. Everyone at the dealership is very nice and friendly. The financial… manager is very nice and was able to give extra perks and I am very happy with my new car.Yana, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Pompano. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Pompano. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best car buying experience ever!
by PBJ on 11/18/2019My E350 purchase experience at Mercedes-Benz of Pompano was truly outstanding! My sales associate, Gabriel, was absolutely amazing from start to finish and performed the transaction with the highest character and integrity I have ever… experienced in car purchasing. He was not only my salesman but became a true friend as well. Shawn, the sales manager, gave me a spectacularly good deal on my trade-in and with free shipping on both my trade-in and purchase. Most highly recommend!Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future. Drive safe!
Congratulations on your new vehicle and thank you so much for the recommendation! If you have any further questions, please give us a call. We're always happy to help!
NEW CAR
by jeannette cardenas on 10/04/2019I Love this dealer. My favorite sales guy Bob Abraham, he is the best. I recommended him for many years and everyone tell me the same, he is the best, he is so helpfull and understanding of our needs, etc...Jeannette, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent
by rzeeman on 10/04/2019Fast service and professional treatment.We appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
New Car Lease
by Joe Bul on 09/11/2019Our salesman David Byles went above and beyond to make sure we received the best car at the best price possible. He was friendly, knowledgeable, caring and very detailed. After the purchase he spent time with me to train me on all… sophisticated features of this brand newly designed 2020 SUV. Rusty Star made our Financing smooth and painless. Both David and Rusty are Great Assets to AutoNation.Joe, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Again, we appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Tom Miller
by millert11 on 08/06/2019Great experience, although it does take too long, we didn't finance but were still there for hours.Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
New car lease
by Axelrad1 on 06/14/2019updated 06/25/2019Very efficient and pleasant throughoutWe are happy you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
Service
by Hannaputz on 05/30/2019My service advisor Bryan Lastres is very professional He was keeping updated through the day with the status of my car.Hello Hanna, thank you for taking the time to share your feedback with us! We're so pleased to hear that you enjoyed your visit with Bryan. If there is anything further that we may do to assist you, please do not hesitate to reach out!
2013 C250 purchase
by Warren Ellis on 02/05/2019I had a smooth sailing experience at Mercedes Benz Of Pompano. The entire staff were very helpful and friendly which made it real easy....Thanks so much for your feedback. We always strive to provide personable and excellent customer service. Thank you again for the review!
Owner of 350 4dr sedan
by Corrado on 01/23/2019I just had the car for 3 days and a very loud noise came from underneath the car . The salesmen frye's to convince me that it's normal and heard it on orher vichles. I mentioned to him that I have been a client of Mercedes for over 12 years… & I don't believe it. Besides most of my close family all have Mercedes & Porche. I spoke to a young gentleman and he came in the car and heard the same noise .We pull in to the service and Tom the chief machanique comes for a test drive and agrees that the noise is not normal . He speaks to Brad the service Mgr. and immediately request for me to bring in the car first thing in the morning. Tom cfm. to me that a request be made for him to fix the problem. Brad was very kind and the next morning Tom repaired the problem in 25 minutes. The salesmen should listen to their clients rather than pushing me off . I have a bad experience but the service staff Brad & Tom should be highly commended for taking the time to listen to my concern. I realize it's a 2016 & not new car. I paid it cash and had intention of switching the car to a E 2 dr coupe on my 65 birthday in 15 months. I definitely will not deal with the same sales person. The rating I give is for service because sales receives a 02019 GLE400. Amalia Odabashian
by 2019 GLE 400 on 11/28/2018From the moment we arrived to the dealership we were treated like royalty. Warm reception, great attitude, and after explaining our needs we selected the car we wanted. Marc, the General manager and our salesman Mr. David Minnick did… everything within their means to make the purchase of our GLE 400 2019 possible. We are very happy with our purchase and needless to say about our wonderful experience with this dealership.Mercedes Pompano Beach
by OJ DeCassios on 11/07/2018I deal with Fernando the salesman he was great dealing with. I also dealt with Rossi the financial Manager he was also great in dealing with. They take care of the customer. I will do business with them again.OJ, we're happy to hear you had such a positive experience with Fernando and Rossi! If you ever need help, just give us a call. Happy motoring!
mercedes sl400
by royal palm on 11/06/2018efficient & informative service personnel; comfortable waiting room; helpful in coordinating transportationOff Lease 2015 S550
by Stevenl131 on 04/04/2018Best auto purchase experience of my life. I have a fantastic car that is practically new at an affordable price. Ask for Abe at The Pompano Beach Mercedes dealership.
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/24/2024