Customer Reviews of World Ford Pensacola
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Marco is the best
by Seth Godwin on 06/04/2024
Once again Marco at World Ford came through and made a deal happen on my brand new Bronco. I’ve worked with Marco in the past and been incredibly happy and have driven away happy again. World Ford is lucky to have him!
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The following reviews are more than two years old. They are not included in the overall rating.
1243 reviews
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New ford explorer
by RoxanneJohnson on 11/30/2018Great experience ... very smooth transition Robin was greatF-150 service
by expedition4 on 11/29/2018Pleasant service experience with my F-150 2006 100,000 mile service. Brian Goolsby (service adviser) honored my coupon, I'm sure their tails puckered somewhat, but will definitely return for my tires & brake service. Good to have a… pleasant experience. Thanks World FordUpset with services rendered
by bktipton2 on 11/21/2018Brought my vehicle to Word Ford for tire rotation and an oil change and did not get my tires rotated. Did they skip the oil filter replacement also? Brought my truck back to have tires rotated (currently wasting my time in waiting area) I… can no longer trust I'm getting what I'm paying for.Traveler
by RWilliams55 on 11/03/2018The service department got us in quickly . We were traveling and had problems wizen the air compressor failed. Would have given a 5 star if they had all necessary parts to complete job . However, they were all very nice and worked hard to… get us back on the road . They did offer to order the part and complete the job in a few days .Fast & Sufficient
by LanaJ81 on 10/31/2018Great service im happy with my decisionPainless Service
by tolajax on 10/24/2018Excellence in service and staffing! Thank you for a painless experience! Everything and everyone is stellar!Air Bag Recall
by tweaver1945 on 09/28/2018Made appt last week; however, upon arrival service person said they were not sure that they had parts to perform work. Was not given time needed for the necessary work. With that being said, all World Ford Employees were pleasant,… courteous, and nice. The work was completed in reasonable time. World Ford folks seemed intent on providing a good experience in the service department. I wish that more repair experiences were as good at other places...Thanks World Ford.Ford Edge
by JKMx8OMR on 08/29/2018We had a great experience with World Ford. Our salesman Blake made our experience a real pleasure. He did not pressure us and when the car we went to looked at was sold he along with others located us one with exactly what we wanted, same… mileage and same price, you cannot ask for more.Service
by Heartrn43 on 07/08/2018When I came in for service, I mentioned about my transmission slipping and when they were finished with my vechile, they didnt mention anything about the transmission, and I forgot about it. When I went on a trip this weekend, the… transmission is doing the exact same thing that it did right before it completely shut down. So I have to make another trip to the service department because they didnt look into my transmission and they also said my brakes were at a 6 and fine but my whole car shakes when I let on the brakes.Service
by jray101121 on 07/07/2018Truck went in for service. Panels were not put back on after pick. And new errors arose after picking up vehicle.Oil change and service
by MatthewP on 07/02/2018Great service and took care of everythingQuick and efficient service
by hargro1954 on 06/20/2018This is the second time I have used world Ford for my mustang. The first time was for my under warranty transmission and the drivers side Takata airbag (recall), they were very good at getting my car in for service even though they had to… keep it overnight for the tyranny and its been a year now and the mustang is still running like new, the second time was for the passenger side airbag (recall). This time they got my car in and out in a little over an hour. I recommend World Ford in Pensacola Fl to all area Ford owners and any Ford owner passing through or tourist vacationing in the beautiful Pensacola beach area.Not the stereotypic car dealer
by BLUFplus on 06/04/2018updated 06/11/2018Not the steretypic car dealer. Not pushy. Not sleazy. I could go on. Not pushy - in fact, first contact was made about two years ago, when my husband's truck was hit and totaled, and I used USAA's buying program. They help… determine requirements by providing package information, then obtained require vehicle.Everything as expected and timely
by Baybluff on 06/07/2018Michelle took care of us in an excellent manner Thank youGood work and will work with you
by DocBarr1971 on 06/07/2018The price for services was a bit out of my price range, and they worked with me to lower it. Good dealer work. Brandy was great to work with!Purchase of a brand new 2018 Mustang
by Mr_Mustang on 05/19/2018I had an excellent experience on my purchase of my custom ordered Ford Mustang Ecoboost Premium. My sales representative Marco Barlow did a great job on responding to any of my questions in a timely manner either by phone or email. He… provided me with a VIN number as soon as he got one for the car. He gave me a link to watch the progress of the Mustang, which projected a delivery day. He made sure the car was clean and ready to go the day it arrived. He made sure any customer requests for the car were made to the customers satisfaction. He made courtesy calls, sent a courtesy letter in the mail, and sent a courtesy email after the purchase of the Mustang.Either inexperienced or lazy!!!!
by jules21k on 06/11/2010I took my ford explorer in to have an airbag light diagnosed on a friday. When I called on Monday they informed me that they had not yet diagnosed the problem. I figured that was because they had a lot of cars to service and that they… don't work over the weekend. When Tuesday came and went with no phone call to let me know what was wrong, I started to get impatient. They finally called me Wednesday morning to inform me that they had not yet diagnosed the problem and that i would need to pay $1600 plus to replace 5 modules. They told me that my vehicle was in really bad shape. I asked them when i could pick it up without having them repair it. They told me that the vehicle's inside was torn apart from the "troubleshooting" my electrical system. I picked the vehicle up 2 hours later. It did not seem to me like they had taken anything apart. So, I brought my vehicle to my house and my wife and I decided to start looking for a new vehicle. Very frustrated about the dealerships diagnosis of my vehicle, I decided to research it online in forums. I found a couple of interesting blogs on my airbag light. Determined to not buy a new vehicle and have another car payment, I decided to look into for myself. I took out my center console, removed my carpet and started inspecting the electrical wires. I disconnected and reconnected every connector for the air bag system and supplemental restraint system. When I connected everything back and turned on my truck, my light was off. I determined it to be a loose connection. Bottom line is it cost me $53 dollars to have them do nothing to my truck, caused extreme frustration to me and my wife, and tried to pry over $1600 from me. On top of all that when I expressed to them that I was looking into buying a new vehicle, they told me my truck had no trade in value. Idiots. I would suggest not taking your vehicle here to be serviced.Truck broke down shortly after being picked up from the mechanic
by AWomanScorned on 05/23/2014updated 08/03/2025Nearly $1800 worth of work was done on our '97 F-150. Shortly after picking up the truck from the dealership, my husband only made it from Pensacola to Ponce de Leon (on his way to TAMPA!) before the truck broke down. We are separated due… to our jobs right now and haven't seen each other in weeks. Right now, my husband is stranded in Ponce de Leon with all his stuff and our two dogs because some mechanic didn't even put the tires back on correctly, among other mistakes. The wheels could have fallen off while he was doing 70 mph down I-10 and he could have been killed or killed someone else (including our pets!). I demanded that a rental be sent to him so he could continue his journey and tow truck take the truck back to Pensacola. Someone made a mistake and the tow truck has been delayed, making my husband's stranded time around 4 hours currently. A rental was NOT dispatched and now he has to go back to Pensacola with the two truck driver, delaying our reunion further. I'm sick to my stomach knowing that the mechanics could have made such huge mistakes, endangering the life of my husband, our pets and other people. Shame on you World Ford. You will be hearing from my lawyer.Great Experience
by bbob8 on 01/31/2012updated 08/03/2025Just greatThank you so much for your kind words! We are so pleased to hear that your experience at our dealership was a pleasant one! Thank you so much for your business and we hope to see you again!
2009 Corvette
by mjenner on 06/02/2011updated 08/03/2025Made arrangements to see vehicle. Drove from outside PNS to see vehicle that was sold that same morning, no call to prevent me from wasting gas and 4 hours of my time.Missed Problems, Unmentioned Items and Parts Falling Off
by extremelymad on 11/17/2012updated 08/03/2025On 27Sep12, we took my wife's car into World Ford of Pensacola to have work done for a recall on her 2004 Ford Escape and to have the service department check on an ongoing oil leak. At that time, we were told that they needed to add dye to… the oil to find the exact location of the leak and we would have to come back later, which we OK'd and they did. We were not notified of a pinion seal leak or license plate lights that were marked as RED on the "Vehicle Report Card". In addition, they marked washer fluid needed to be filled when I know I had just filled the fluid prior to bringing it in. When we went back (13Oct12) to get the oil leak located exactly, we were told that we had leaking at two seperate points and needed to have multiple gaskets replaced. Our initial estimate that was given was about $1000. We asked if that included parts and labor as well as tax. I specifically asked Mrs. R. (our service advisor) if tax was included in that and she said "yes it is". We dropped it off and approved them to do the repairs. We were assured that they would have it done by the end of the 3rd day. Kathy called and said they found another oil leak and the spark plugs needed replacing as well and quoted the additional cost of $250 and would not be able to pick up the car until the following day when they could get the parts and do the work. When it came time to pay the bill, we were told the total would be $1347.88. The total including tax. When we brought this up, we were told that "service advisors are not allowed to quote tax included with repair costs". So, Mrs. R. lied to us about the cost including the tax. With some grumbling, we paid the additional tax and left. The next day, were out driving and were about to pull into a parking lot and we heard a loud clank under the hood of the car and lost power steering on the car. We immediately parked opened the hood to see what we could see and noticed the drive pulley was missing and the serpentine belt was dangling loosely. So we went back to the corner of the lot and saw the drive pulley laying on the highway turn lane. If this had happened 5 minutes earlier when I was doing 55 MPH on Highway 98, it could have caused a serious accident either by me loosing control of the car or the parts bouncing around on the road and causing others to lose control of their cars. I shudder to think what would have happened if this kind of repair was done on a vehicle driven by an elderly person. I'm fairly certain they would have died due to World Ford's mechanics. We managed to get the car down to GoodYear Auto center in Navarre and they were able to put the parts of the car back on (charging us $101.42). When I contacted the service department of World Ford about why they were trying to kill my family, I received several chuckling remarks about how their mechanics weren't out to kill us and they were certain it wasn't their fault. When I assured them that it most definately was their fault and I had the documents from GoodYear to back me up on that, they changed their tone. Eventually, after several phone calls to the service department (and finding out that the service manager Jerry T. had quit), I agreed not to press attempted murder charges against World Ford and their mechanics and they agreed to refund the $885.95 labor charges of the incompotent mechanic that did the work on our car. In addition, they agreed to pay the $101.42 that we paid to GoodYear to fix their failure. Also, they said they would refund the tax that Mrs. R. had not told us was included in the repair. So far they had agreed to refund $885 (labor), $101.42 (repair), and $94.05 for a total of $1,081.42. All they needed was the receipt from GoodYear for the $101.42 which I provided the very next day (14Oct12). I was assured that they would process the claim and have a check mailed to us. After a month of not receiving the refund, I called World Ford back and was told that Jerry T. had quit and they couldn't find my paperwork and so the claim had never been processed. If you see my above statement, Jerry had already quit before they agreed to refund the money. I was told that since Jerry had quit, they couldn't find any of the paperwork and I would have to wait for a new claim to be filed. Needless to say, I was at the end of my patience. Instead of playing any further games over the phone, I went in to World Ford and spoke directly to the "new" service manager Mark S. and told him in no uncertain terms that he would have my refund for me today and I would wait while he figured out how to do his job. Within 2 hours and dealing with Mr. S.'s bad attitude, I had the check in hand and was out the door. A complaint was filed with the Better Business Bureau and several other complaints and reviews were done as well. Let this be a warning to others to stay as far away from World Ford of Pensacola as possible. As for me and my wife, we would rather drive her 2004 Ford Escape out into the middle of the woods and set it on fire before allowing World Ford of Pensacola's service department check the air pressure in the spare tire or do any work on the vehicle again. When we returned to Goodyear on 17Nov12 to complete the work that was never mentioned to us but was listed on the "vehicle report card", we had them do a good check of the vehicle to make sure nothing else was missed or was going to fall off. They ended up finding several more things the dealership service center/technician missed. The items included were: rear shocks were leaking, front struts needed replacing, transmission fluid was dirty and needed a check up, power steering fluid is dirty, the rear brakes needed adjustment an alignment would be needed after the work on the shocks and struts and the battery life was depleted and the air filter was dirty and needed replacment. I was not surprised to hear that they found more things that were missed by WorldFord, however what got me the most was they actually had mentioned they had to secure the air filterin properly as it wasn't when they found it on their initial check, which means they actually saw the filter and said nothing about it. They also marked the wear left on the brakes but didn't mention any adjustment was needed. If they were competent they should have found and mentioned everything, However did not and we were left with multiple trips to multiple places, multiple costs and parts falling off. I would like to, however, point out an employee of World Ford that was helpful. Mrs. Roberta E. helped me throughout this process and she should be commended. It's unfortunate that she has to work for such a terrible company.We are so sorry to hear that your experience with our dealership was a negative one. We strive for excellent customer service before, during and after the time of purchase. We apologize for any inconvenience this experience has caused you. If there is anything that would make this experience better, please let us know.
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About our dealership
If you're looking for a quality new vehicle at a reasonable price, look no further than World Ford Pensacola's selection of new Ford models. Browse our current selection of Ford cars in Pensacola including the F-150, Escape, Fusion, Edge and Focus. You'll discover plenty of vehicles to choose from, so no matter the type of automobile you're looking for we have something to fit your needs. Call us and speak to a friendly salesperson today! Our large inventory and pleasant atmosphere make us a leading F-150, Escape, Fusion, Edge and Focus dealership for the Pensacola area.
For a huge selection of used cars in Pensacola, come down to World Ford Pensacola at 6397 Pensacola Blvd.. We have a huge inventory of like-new vehicles ready for the Pensacola roads. Whether you're looking for a used sports car, work truck, SUV, convertible, sedan, coupe or something else, the salespeople at World Ford Pensacola will help you track one down.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Seth, thank you for your kind review; we are happy to pass along your comments to Marco here at World Ford Pensacola! Feel free to reach out to us if you need anything. Have a wonderful day.
by Paige Mason on 06/06/2024