Pensacola Honda
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Customer Reviews of Pensacola Honda
Review type:
New Honda Accord Hybrid EXL purchase experience
by SusanhH on 07/30/2025
I was very impressed with everyone we interacted with. Juliana was a great salesperson. She listened to what I wanted, provided options and was very patient throughout the process and very responsive over text and via phone when I had… questions.
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The following reviews are more than two years old. They are not included in the overall rating.
153 reviews
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Oil Change and Inspection
by MCMyhres on 01/24/2018updated 05/17/2018We came in for an oil change with some concerns about other items and the service department did an amazing job taking care of our concerns and needs.Hi Mcmyhres! We're so happy we were able to help you out!
Service
by Lindsey2931 on 02/08/2018updated 05/17/2018Gabriel was fabulous! Made servicing my Honda Pilot easy and simple. Thank you for the outstanding customer service.We really appreciate your positive review!
Deborah Odom
by debbieo32533 on 04/04/2018updated 05/17/2018The service department met and exceeded my expectations yesterday. My 2015 Honda Pilot needed rear brake work and transmission service. The service rep Ericka was personable and knowledgeable and greeted me and kept me updated as the work… progressed. The waiting area was welcoming and comfortable. The work on my car was performed in a timely and thorough manner. The price for repairs was reasonable and explained to me. My experience at the Pensacola Honda service department was great. No complaints from this satisfied customer!Debbieo32533, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Pensacola Honda.
Worst sales experience ever!
by Pridegal13 on 05/06/2018I inquired about one car online and was called everyday for 2 weeks. Finally I found a car, scheduled a test drive, arrived at lot to find she is just a phone sales person and no one was knew we were coming so we started from the beginning… with a salesperson in the lot. The phone lady gave us a price that was $500. Cheaper, lot person said they honor that. After test drive she pulls folder in car showing its worth $1850. LESS than sale price. So we went home to research. Next day phone lady called, I told her I wanted to pay cash for the car but it is just a little higher than what I can pay so I want to finance the minimum which is $5000 and then I will pay cash for everything over. I explained I have a $440. Car payment now, I really don't want another payment, because in 2 years that one will be paid and we will another new then. So she runs our credit then calls and says the bank won't finance any car over 100,000 miles but your approved for a newer car than what you were looking at. I told her that is exactly what I DID NOT want to do. Also if she knew the banks don't finance cars with mileage so high then why did she run our credit. She said to sell us a newer car. So I asked how much exactly I needed to pay cash she told me, I got a personal loan at bank, called made appt. to buy car. I was very excited. We get there at 2pm our salesperson tells front desk she's busy give us to new guy. I show him Cargurus, Kelly blue book, and Nada value on car all saying it is at least $1850. OVERPRICED and how phone sales lady had the $500. Discount before we even test drove, then had said taking off another $1000 would was approved by her manager. He looks all in computer can't find ANY notes on me, (I talked to this lady easily over 30 times) so he asks mgr about discount he says NO DISCOUNT. After going back and forth and waiting 2 hours and even pulling their own paperwork out car stating value, I said fine just let me have the original agreed upon $500. Less price. The sales takes the paperwork with the price that was agreed to and takes it to sales mgr. He then comes out and tells us he is THE MANAGER and the price of the is what is written on the window and he is "Not taking one penny lower". I told him about the sales lady telling me the prices and discounts. He said it's your word against hers, I said no everyone of those calls say there recorded I can give you the exact time and day and you can go listen. He said it doesn't matter what the sales people say. I said don't you have to honor their agreements? He said "NO he is the final say, and I am not getting one red cent off the price." Then he circled the full amount at the top of the form that already had the discounts below it and hit his pen on the paper and said if you don't like it don't buy it and walked off. I was in shock! I am a 50 yr old widow and my mom was with me. The new sales guy said he was going to give us a minute because I was crying and we were both visibly upset, and went and printed all new paperwork. When he came back he said they don't make money from cash sales, they get kick backs from banks for financing. I said well why do you have those cars then, he said it is to get people on the lot then talk them into newer cars. They don't actually want to sell those cars. After everything was finished and the original sales person showed saying how she wasted the last 3 hours on someone who couldn't even get financed. She said she took my car and put gas in it. When I finally left the lot at 7:40pm I had less then 1/4 tank of gas, she they took it the back and cleaned it, the car had dirty water swirls on Windows inside and out so I couldn't hardly see when I left, and a big round spray circle of something on the dash, where it looks like some one reached in did one spray of armor all and left it, nothing wiped at all. But the big kicker is leaving the lot, AT NIGHT, only to find one of the head lights are out! AND they knew because the cap to the back of light box was not on all the way and EMPTY replacement bulb PACKAGE was in car. They said they did an oil change but there is no sticker in car so I betting that was also a big fat lie. It's my third day with the car and so far I have woke up 3 nights in a row with nightmares about that sales manager "Tony" yelling at me. I can't enjoy my car at all.That's certainly not the sort of experience we like to hear about. We want to earn your business and trust again, so please let us make this right. If you would like to discuss your experience further, please reach out to us at the store.
Buyer Beware
by Unhappyguy on 03/16/2018Bought a used car from them, owned it about 5 hours and had driven about 15 miles when the Service Engine light came on. Brought it back for them to take a look at and they would not stand behind the vehicle. I understand the Used Car… laws in Florida and I do know what "As Is" means, but when does doing the right thing come into play?That's certainly not the sort of experience we like to hear about. We want to earn your business and trust again, so please let us make this right. If you would like to discuss your experience further, please reach out to us at the store.
Excellent
by Heloking on 01/24/2018updated 02/08/2018Sam was extremely helpful, knowledgeable, friendly. The facility is outstanding in all respects-cleanliness, accommodations for children, refreshments, etc..Thank you for your review! We are thrilled to hear you had a great experience with us!
Pensacola Honda - Purchase of New 2018 Honda Odyssey EX-L
by wpwebster on 11/29/2017updated 12/04/2017Excellent experience with sales representative Mr. Ashley Williams and sales manager Mr. James Lawrence. Primary reasons for buying were friendliness of Mr. Williams and Mr. Lawrence, wide selection of Odyssey models, detailed explanation… of each priced option, reasonable price, and no hard sales tactics.consumer
by sandyray4 on 10/14/2017Taken in on time and service promptly delivered. Gabriel, my service personnel, was very polite and professional and I received a call from him a day or two later to make sure everything was done to my satisfaction.Thank you, Sandyray4, for your 5-star review. It is wonderful to hear that you enjoyed working with our team and will ensure to pass on your kind words. Have a great day!
Mr
by Herbnshirl on 09/20/2017Went in with a problem. Have had to jump start car several times. Dealership could not locate any problem. Told to have car towed to them next time it happens. That does not seem acceptable to me.Herbnshirl, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 301-4199 when you have a chance. Thank you, and we look forward to hearing from you.
Honda Hospitality
by pspsps40 on 07/10/2017Picked up a nail and light went on. Happened to be in vicinity of new Honda location. Pouring rain. They took me in, but all computers down. Patched my tire and replaced my windshield wipers. Then power was restored and I paid and… departed the premises. Unbelievably accommodating!!!Thank you so much for taking the time to leave us a 5-star review, pspsps40! It is great to hear that you enjoyed your experience with us. We are always happy to help! Have a great day and come back to Pensacola Honda anytime!
Getting an Accord
by Josuemfal on 06/30/2017updated 07/07/2017Had a great experience working with Eric and Jim to get my 2017 Accord EX. Great service from them and the personnel at Pensacola HondaHi Josuemfal! Thank you for your 5-star review. We are happy to hear that you enjoyed your experience working with our team, specifically Eric and Jim. Have a wonderful day, happy driving in your new 2017 Accord!
timing belt replacement
by bobscot53 on 06/19/2017updated 07/05/2017excellent service. Service area neat and clean. Vehicle completed when promised. Price as quoted.Thank you, bobscot53, for taking the time to leave us a 5-star review. We are thrilled to hear you enjoyed your experience with us and our service department. Have a wonderful day and come back to Pensacola Honda anytime!
Super happy. Thank You Jerry Smith.
by PNSAlan on 06/13/2017updated 06/28/2017Saturday, June 10th, I had to take my CR-V in (No Appointment) with a starting issue. Service Advisor Jerry Smith was Very helpful in diagnosing the problem as being battery related and not the alternator as a local auto parts store had… told me it was. Even though I did not have an appointment Jerry got me right in and assigned a mechanic to my CR-V. My battery was replaced under warranty at No Cost to me, and I was on my way in less than two hours. As mentioned above, this was on a Saturday with no appointment. I am very, very happy with the service that I received, and I want to give a big Thank You to Jerry Smith, the Service Advisor for getting me in and out so fast and for getting the starting problem fixed under warranty at no cost to me.Thank you so much for your 5-star review! We are very happy to have provided you with such a positive experience. We will be sure to pass along your kind words to Jerry! Have a wonderful day and come back to Pensacola Honda anytime!
Honda CRV Recall
by manpower727 on 06/23/2017EXCELLENT service. I showed up earlier than my scheduled appointment but they got me in anyway; very timely and proficient in the work they did. Also found a identified a problem I was unaware of so now I can get that fixed.Thank you so much for taking the time to leave us a review! It is so great to hear that your experience with Pensacola met your expectations and that our service department was able to get you back on the road quickly! Have a great day and come back to Pensacola Honda anytime!
SERVICE
by jimenez23 on 12/28/2016[HTML removed] First thing of all, attached is the coupon that the "service advisor (Chris)" insisted for me to go back to Milton so he can honor it! After trying to talk to him very nicely and explain, he has no reason "at all" to… understand or accommodate or something. I even tried to agree to pay the full amount and maybe call and send my coupon when I get back to work so then maybe we can adjust it then. No good. I have to go back to Milton and get it! I then asked for the manager and Mr. Cheeseman, though he has no time to listen to what the problem was... he honored the coupon! I know I should be thankful to him and I was... I even apologized for being impatience but granting the customer what they've expected and promised was not "good enough"! As a management, you have to know "customer service"...Know to listen! Part of the job!!!! Secondly, I understand that it was not only an "oil change" but also a tire rotation and multi inspection... Almost 2 hours was ridiculous!!! I had an appointment @ 11:30 @ 1:15 I checked on my car and it still on the rack. Did I mention I HAD AN APPOINTMENT...it wasn't a walk-in but really 2 hours? I could have confronted Chris or Mike but chose not to, instead I left to get something to eat! I then received a call that my back break needed an immediate attention. After 2 hours now you're going to keep my car to fix my break? What and how long would it take for someone to come to the waiting area and let me know that they are working on my car that it is just taking longer than expected. Lastly, I have mention to Chris if there is anyway that someone can adjust my rear windshield wiper because it was reconnected incorrectly. I asked him to let me know if it will cost and how much, he's respond was... I'll see what I can do! (That was before I didn't present him a coupon but still had an oil changed, tire rotated and car inspected for 2 hours.) Surprised? NOT DONE...not a word! By the way, I'm sure if you check on my record...you will be surprised that I am not new in your "service department".. I had you service my car for at least 10 years!!!!Courteous and professional service.
by GibbsLJ on 12/09/2016updated 12/16/2016Making appointment was easy and email confirmation was helpful. The work was completed timely and I appreciate the feedback on the vehicle inspection checklist. The coupon for the 10% discount was also much appreciated.Pensacola Honda
by Lindsey43 on 09/22/2016updated 09/30/2016Great sales person, James Lawrence; no pressure to purchase anything more than the basic civic we came in for; the financing was also great with no pressure to purchase optional, extended warranty. It was the perfect, easy car-buying… experience!OIL CHANGE AND TIRE ROTATION
by ctaylorjr on 08/23/2016updated 09/07/2016The service department personnel at Pensacola Honda were both friendly and professional. Everyone seem to have a smile on their faces. The waiting room they have was clean, comfortable and accommodating. They had coffee , sodas, donuts… and free wi-fi - all the comforts of home. I had an appointment for my oil change , mistakenly I arrived an hour earlier than scheduled. no problem, they took care of me without sacrificing service to others. I received excellent care!!OILCHANGE & TIRE ROTATION
by LONNIEG60 on 08/23/2016Fought the traffic to get their. Waited 10 minute's for help. Supervisor yelled at his people to get to work. Man with bad attitude help me. They gave me a free oil change. If I wanted drama. I wanted take the day off to get my oil changed… 30 mile'sfrom my home.Quick oil change
by BWpensacola on 07/13/2016Pensacola Honda has a specific garage just for oil changes. I was greeted, given estimate for oil and tire rotation, and went to waiting room. It was very clean and comfortablePensacola Honda Strives to Make a Deal
by WillBill47 on 06/21/2016Recently purchased a 2016 Honda Odyssey Touring. The entire sales staff were friendly and energetic in making us feel at home in the purchase process. All of our concerns were quickly addressed and we purchased the car we wanted at a… really good price!
About our dealership
Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.
by Kennedy Seaton on 07/31/2025